¿Sabías que cada vez que se completa una orden de trabajo, el residente que la inició recibe una encuesta de satisfacción del cliente?

El programa, lanzado en febrero, busca retroalimentación sobre las órdenes de servicio y asignaciones de personal (las solicitudes de mantenimiento del programa, como aquellas de calentadores de agua, paneles eléctricos, fumigaciones, etc., no están incluidas en esta encuesta).

En marzo, VMS modificó la encuesta para reflejar el aporte de los miembros de la junta, que consistía en agregar una pregunta específica sobre mantenimiento y una sección de comentarios de formato libre que preguntaba qué podía hacer VMS para mejorar los niveles de servicio.

Hasta abril, se enviaron 7,346 encuestas y VMS recibió 1,770 respuestas para una tasa de respuesta de 24%.

Cinco estrellas es la calificación más alta en la escala de calificación y una estrella la más baja. Todos los comentarios negativos reciben un seguimiento regular. A continuación, se presentan las preguntas de la encuesta, junto con las respuestas recibidas, el promedio de respuestas y la asignación de estrellas según la escala de calificación.

¿Cómo fue su experiencia en Servicios para Residentes?

1.623 respuestas; respuesta media: 4,53 estrellas

• Cinco estrellas: 1.243
• Cuatro estrellas: 181
• Tres estrellas: 87
• Dos estrellas: 43
• Una estrella: 69

¿Cómo fue tu experiencia de mantenimiento?

1.121 respuestas; respuesta media: 4,52 estrellas

• Cinco estrellas: 875
• Cuatro estrellas: 109
• Tres estrellas: 50
• Dos estrellas: 18
• Una estrella: 69

Por favor califica el tiempo para responder.

1.640 respuestas; respuesta media: 4,48 estrellas

• Cinco estrellas: 1.239
• Cuatro estrellas: 176
• Tres estrellas: 87
• Dos estrellas: 50
• Una estrella: 88

Por favor califique la cortesía de los empleados.

1.611 respuestas; respuesta media: 4,76 estrellas

• Cinco estrellas: 1.419
• Cuatro estrellas: 95
• Tres estrellas: 42
• Dos estrellas: 13
• Una estrella: 42

Por favor califique si se cumplieron las expectativas.

1.621 respuestas; respuesta media: 4,47

• Cinco estrellas: 1.263
• Cuatro estrellas: 133
• Tres estrellas: 71
• Dos estrellas: 33
• Una estrella: 121

Para más noticias del Village, haga clic en la etiqueta “Qué pasa en el Village” a continuación. 

In fall 2020, the United board and the United Landscape Committee directed staff to investigate the possibility and cost of removing mature pine trees that exhibit at least one of the following characteristics: groves of trees, health decline, building conflict with roofs and gutters, dense canopies causing poor turf growth, dense canopies causing an abundance of leaf pickup tickets, and infrastructure damage. In March 2021, staff brought preliminary findings to the Landscape Committee, which subsequently directed staff to develop a project and seek proposals for the work. Staff arborists subsequently visited every Canary Island pine in the community, evaluated them and determined that 393 of the trees fell into at least one of the categories, and many fell into more than one.  

The density of the canopies caused such concerns as the quantity of tree debris falling onto nearby building and carport roofs, blocking gutters, roof drains, courtyard drains and down spouts, and costing the mutual vast sums in structure repairs. Many of these trees have caused damage to sidewalks, foundations, pipes and walls. 

Project Canceled, Ad Hoc Continues

On May 10, United Mutual approved the formation of the Canary Island Pine Tree Reduction Project Ad Hoc Committee to address this specific issue, about which members and residents expressed concern during the March 10 United Landscape committee meeting.  

However, on Thursday, May 12, the Landscape Committee canceled the pine tree removal project. Going forward, trees will be evaluated on a case-by-case basis. The ad hoc committee will continue as an educational and resident involvement vehicle, and a proposed environmental report will proceed. 

Report a Problematic Tree

Residents who are having issues with individual trees can contact Resident Services at 949-597-4600 o serviciosresidentes@vmsinc.org to initiate a Landscape Request Form or download the form from lagunawoodsvillage.com (Residents > Services > Maintenance & Landscaping > scroll down to Landscape Forms) and email it to serviciosresidentes@vmsinc.org.  

Para más noticias del Village, haga clic en la etiqueta “Qué pasa en el Village” a continuación.

A new horse has joined the GRF herd! Giuseppe, “Gus,” is a 15.3-hand, 14-year-old Clydesdale cross whose background is in trail and western riding. He’s a big, strong guy who can carry larger adult riders and sports a beautiful bay color with a big white blaze and four tall white socks—making him a horse with lots of “chrome,” as they say in the horse world.

He is friendly and engaging and often nickers softly to Equestrian Center staff when they approach or walk by, like he’s saying “Hi, friend! Are you here for me?” He is a walk/trot/canter lesson horse with beautiful movement and loads of potential. He’s fun to ride, responsive and careful with unbalanced riders, slowing down if someone feels unsteady on his back. 

Take a tour of the Equestrian Center and meet Gus, who enjoys and is kind to horse and human friends alike. Simply arrive at a scheduled tour time, sign in, and Equestrian Center staff will greet and prepare you for a fun and informative tour. No reservations are necessary, but close-toed shoes are required to interact with any horse. Every tour features a photo opportunity with a GRF-owned horse at the conclusion of the event.

Tour schedule:

• Wednesday and Thursday: 2 p.m.
• Friday, Saturday and Sunday: 12:30 and 2 p.m.

The Equestrian Center is located at 24312 El Toro Road.

Para más noticias del Village, haga clic en la etiqueta “Qué pasa en el Village” a continuación.

Los estados financieros auditados resumidos se enviaron por correo a los miembros el 28 de abril; los estados financieros completos están disponibles en el sitio web de Village. GRF, Tercero y Unido. 

Para encontrar los documentos de cada corporación, visite lagunawoodsvillage.com > Residentes > seleccione su mutua > Documentos > Servicios financieros > Estados financieros auditados 2021.

Para más noticias del Village, haga clic en la etiqueta “Qué pasa en el Village” a continuación. 

No olvide visitar el Centro Comunitario, donde actualmente se exhibe una obra de arte muy especial creada por miembros de la Asociación de Arte de Laguna Woods.

“El agua es vida: protegámosla” es una obra de arte de técnica mixta inspirada en un dibujo original de Wyland y es la contribución de la asociación a Streams of Hope, un proyecto de arte público comunitario en apoyo de nuestros océanos y vías fluviales. 

La campaña Streams of Hope busca aumentar la conciencia pública y la educación sobre la preservación y la salud de las cuencas hidrográficas locales a través del arte mediante 40 estatuillas ilustradas de ballenas bebés de 8 pies de largo, todas ellas cariñosamente llamadas "Stella", que se exhiben en todo el condado de Orange. 

El programa es una asociación comunitaria con la Fundación Wyland, el Cuerpo de Conservación del Condado de Orange, OC Adopt a Channel y el Distrito Municipal de Agua del Condado de Orange, con agradecimientos especiales al Distrito Metropolitano de Agua del Sur de California, USA Surfing, CalTrans, Disneyland Resorts, Toro Company y KCBS2/KCAL9.

Los miembros de la Asociación de Arte de Laguna Woods que crearon “El agua es vida: protejámosla” son Sherri Bashore, Kris De Young, Marlene Johnson, Yong Kapoor, Sue S. Mills y Mary Sinclair. 

Para más noticias del Village, haga clic en la etiqueta “Qué pasa en el Village” a continuación. 

Clubhouse 4’s new Tuesday hours starting May 17 will be from 9 a.m. to 8 p.m. 

Clubhouse 4, located at 23501 Via Mariposa, a hub of creativity, serves as the arts and crafts center of the Village community and provides facilities for hobbyists, craftspeople and artisans of all levels so they hone their talents seven days a week. 

Call 949-597-4344 or email recreation@vmsinc.org for more information. 

Para más noticias del Village, haga clic en la etiqueta “Qué pasa en el Village” a continuación.

VMS staff works year-round with the Orange County Fire Authority (OCFA) to create and maintain “defensible space”—a practice to combat wildfires, especially in the wildland-urban interface. Defensible space reduces the risk of fire spread and provides firefighters a safer space from which to defend a threatened area.

In the Village, defensible space is divided into two landscaping areas: wildland and interior. The goal in wildland areas, adjacent to gates 9, 10 and 11, is to remove vegetation adjacent to Village boundary walls. The protected land adjacent to the Village is managed by the Nature Conservancy. Staff works with OC Parks and the conservancy to access the land and perform mandatory wildlife studies, enabling VMS to remove a 30-foot band of vegetation directly adjacent to the walls to create defensible space. This work is scheduled for June.

Over the past two years, staff has been working with OC Parks and the conservancy to increase this defensible space to 100 feet. The conservancy agreed, with some environmental and wildlife mitigation requirements in place. OC Parks is working on the mitigation plan and will submit it to staff once it is complete.

The second concept of defensible space is fuel reduction, or selectively thinning and pruning plants to reduce the combustible fuel mass of the remaining plants. This practice, which breaks up continuous, dense and uninterrupted vegetation, is being used on interior slopes. Ground cover is cut to 12 inches, shrubs are reduced to 2 feet and tree skirts are raised to 7 feet. This work, under contract with Mission Landscape, is completed twice a year.

Staff recently met with OCFA, which annually inspects all landscaping within high fire-risk areas, or fire hazard severity zones (FHSZ), which are determined by Cal Fire and changeable over time. View Village zones aquí.  

This year, OCFA is requesting Village landscaping to begin fire hardening within red FHSZ, which are mostly in gates 10 and 11. As crews work their way through these parts of the Village, they will perform the following new tasks mandated by Cal Fire to reduce the fire threat: reducing shrub height under windows to 2 feet below the sill, removing leaf growth from the lower 1 foot of shrubs, and reducing tall shrub height to maintain a 4-foot clearance below roof eaves.

Para más noticias del Village, haga clic en la etiqueta “Qué pasa en el Village” a continuación.

A statewide direct primary election is scheduled for June 7; a ballot drop box and vote center will be available in Laguna Woods.

Urna de entrega de papeletas 

From May 9 through June 7 at 8 p.m., voters will be able to place their completed ballots in a drop box located outside South County Adult Day Services (24260 El Toro Road, Laguna Woods). The drop box will be open 24 hours a day until the conclusion of in-person voting. Ballots will be regularly collected by the Orange County Registrar of Voters and can be tracked at ocvote.gov/vltEl buzón pesa 1.000 libras y está anclado al suelo.

Centro de votación 

From May 28 through June 7, voters will be able to vote in person at the Laguna Woods City Hall vote center (24264 El Toro Road, Laguna Woods). Orange County Registrar of Voters staff will be able to solve voter registration issues, register new voters, provide replacement ballots and assist with other voting-related matters. Bilingual assistance will also be available. In light of COVID-19, high-touch surfaces and voting booths will be sanitized between use.

The Laguna Woods City Hall Vote Center hours of operation are 8 a.m. to 5 p.m. May 28 – June 3, 8 a.m. to 8 p.m. June 4 – June 6 and 7 a.m. to 8 p.m. June 7. 

Other ballot drop boxes and vote centers will be located throughout Orange County. Lists of all locations are available at ocvote.gov/votación.

For more information, visit the Orange County Registrar of Voters’ website at ocvote.gov or call 714- 567-7600.

Para más noticias del Village, haga clic en la etiqueta “Qué pasa en el Village” a continuación. 

The Orange County Riptide Collegiate Baseball Summer Team cordially invites all comers to an upcoming benefit dinner featuring Mike Scioscia. The sports legend—a three-time World Series Championship winner, a two-time All-Star catcher and Manager of the Year recipient, and manager of the 2021 USA Olympic team—will share insights and stories of his 31-year Major League Baseball career.

The benefit dinner, scheduled for May 12 from 5 to 8:30 p.m. at Sanford Power & Rep 1 Sports (15350 Barranca Pkwy., Irvine), benefits OC Riptide and the Ryan Lemmon Foundation, an organization dedicated to providing organizational and financial support to high school baseball programs in Southern California. The event also will feature a reception and live and silent auctions.

haga clic aquí for more event information or to register. 

Para más noticias del Village, haga clic en la etiqueta “Qué pasa en el Village” a continuación.