How Long Will My Service Request Take?
Below you’ll find a list of the most commonly requested services, along with the estimated number of business days it typically takes to complete each one. These timeframes are known as service level expectations (SLE), which are guidelines that help residents understand what to expect.
SLEs are based on average completion times under normal circumstances. Weather, workload or access issues may sometimes extend these timelines.
Click a category below to explore services and their expected completion times.
View a printer/mobile-friendly list of SLEs aquí.
Security Services/Compliance
| Service | Service/Event Code | Business Days to Complete |
|---|---|---|
| Alterations – Unauthorized | CM101 | 5 |
| Clutter – Balcony | CM107 | 3 |
| Clutter – Breezeway | CM108 | 3 |
| Clutter – Carport | CM109 | 3 |
| Clutter – Common Area | CM110 | 3 |
| Clutter – Patio | CM112 | 3 |
| Key Access – Resident Lock Out | SC11 | 1 |
| Key Access – Service Personnel | SC99 | 1 |
| Nuisance – Animal | CM102 | 3 |
| Nuisance – Other | CM103 | 3 |
| Otro | CM118 | 3 |
| Unauthorized Occupancy | CM105 | 3 |
General Services
| Service | Service/Event Code | Business Days to Complete |
|---|---|---|
| Three-Story Bldg. Cleaning (Incl. Carpet Cleaning) (Third) | 5402 | 4 |
| Breezeway Wash Down | 5405 | 4 |
| Chimney Ash Bins | 5307 | 4 |
| Clean Breezeways/Common Areas | 5404 | 4 |
| Clean Laundry Buildings | 5403 | 4 |
| Cleaning Required | 5301 | 4 |
| Concrete Grinding | 8416 | 30 |
| Concrete Repair and Replacement | 8401 | 90 |
| Item Pick-Up | 5303 | 2 |
| Janitorial Foreman Callback | CB935 | 4 |
| Masonry | 8403 | 30 |
| Miscellaneous Janitorial Service | 5407 | 4 |
| Paving Misc. Service | 8419 | 30 |
| Stain/Oil Clean Up Service (concrete/asphalt) | 8411 | 30 |
| Trash Chute Problem/Cleaning (Third) | 5302 | 4 |
| Welding | 8405 | 45 |
Landscaping Services
| Service | Service/Event Code | Business Days to Complete |
|---|---|---|
| Animal Problem | 4303 | 10 |
| Ant Problem | 4301 | 3 |
| Christmas Tree Removal | 4146 | 5 |
| Clippings Pick-Up | 4101 | 5 |
| Dead Animal Reported | 4315 | 3 |
| Drainage Problem | 4210 | 20 |
| Exterior Bee Problem | 4308 | 10 |
| Herbicide Application | 4317 | 7 |
| Irrigation Information Request | 4220 | 5 |
| Irrigation Not Working | 4204 | 3 |
| Irrigation Supervisor Contact Request | 4215 | 10 |
| Lawn Infestation | 4319 | 3 |
| Lawn Repair | 4105 | 30 |
| Lawn Too Dry | 4219 | 5 |
| Lawn Too Wet | 4217 | 4 |
| Leaves | 4111 | 7 |
| Line Broken | 4202 | 1 |
| Mulch Request | 4141 | 15 |
| Pest Control Supervisor Call | 4305 | 16 |
| Rodents | 4304 | 120 |
| Shrub Infestation | 4311 | 10 |
| Shrub Prune | 4128 | 30 |
| Shrub Replacement | 4127 | 25 |
| Shrubs Too Dry | 4218 | 5 |
| Snail Bait Request | 4130 | 10 |
| Sprinkler Adjustment | 4203 | 15 |
| Sprinkler Head Off | 4201 | 1 |
| Supervisor Contact Request | 4113 | 10 |
| Tree/Limb Down | 4405 | 2 |
| Tree Needs Stake | 4102 | 9 |
| Tree Problem | 4103 | 10 |
| Tree Pruning | 4411 | 14 |
| Tree Supervisor Contact Request | 4413 | 10 |
| Weeds | 4110 | 14 |
Mantenimiento y Construcción
| Service | Service/Event Code | Business Days to Complete |
|---|---|---|
| Alteration Variance Request | SA106 | 90 |
| Appliance Pick-Up/Salvage | 1902 | 30 |
| Application for Mutual Consent | PA01 | 14 |
| Bath Countertop – Replace (United & GRF) | 9902 | 30 |
| Bath Enclosure Repairs (United & GRF) | 9919 | 30 |
| Bath Heater/Exhaust Fan Repair (United) | 3315 | 30 |
| Bath Mirror Replacement (United) | 9950 | 30 |
| Bee/Wasp Removal Services | OS26 | 30 |
| Breaker Repair | 3310 | 30 |
| Cabinet Alteration for Appliance Install (United) | 6829 | 30 |
| Cabinet Repair | 6830 | 30 |
| Carpentry Service: Miscellaneous | 6874 | 30 |
| Check Smoke Detector/Replace Batteries | 3224 | 30 |
| Common Area Decking | 6702 | 30 |
| Cooktop Repair (United & GRF) | 1201 | 30 |
| Countertop – Repair | 9915 | 30 |
| Countertop Measurements (United) | 9947 | 30 |
| Covenant to Run with the Land | ID105 | 30 |
| Dishwasher Repair (United & GRF) | 1301 | 30 |
| Dishwasher Replacement (United & GRF) | 1309 | 30 |
| Door Bell Repair | 3305 | 30 |
| Dry Rot Inspection | 6710 | 30 |
| Dry Rot Repairs | 6711 | 30 |
| Dryer Repair | 1501 | 30 |
| Drywall Repair | 6839 | 30 |
| Drywall/Ceiling Crack Inspection | 6894 | 30 |
| Electrical Repair | 3312 | 30 |
| Elevator Service Request | 9433 | 30 |
| Entry Door Inspection | IN79 | 30 |
| Entry Door Repair | 6802 | 30 |
| Escrow Termite Inspection | 2639 | 30 |
| Exterior Rodent Inspection | IN102 | 30 |
| Exterior Touch Up Painting | 6502 | 20 |
| Faucet Repair | 7916 | 30 |
| First Resale Inspection | RS01 | 10 |
| GRF Facilities HVAC Service Call | 9262 | 20 |
| GRF Facilities Kitchen Service Call | 9263 | 20 |
| GRF Facilities Pool Equip Service Call | 9264 | 20 |
| GRF Facilities Pool Service Call | 9265 | 20 |
| GRF Facilities Services Request | 9314 | 20 |
| Inspect DW Electrical (United) | IN51 | 10 |
| Interior Components Services Project (GRF) | 9951 | 30 |
| Interior Touch-Up Painting | 6501 | 20 |
| Kitchen Countertop – Replace | 9901 | 30 |
| Light Ballast/Fixture Repair | 3303 | 30 |
| Light Bulb/Light Ring Replacement | 3302 | 30 |
| Light Not Working | 3301 | 30 |
| Manor Entry Door Paint | 6505 | 30 |
| MI Event – Plumbing Leaks – Alteration Related | M2Alt | 90 |
| MI Event – Plumbing Leaks – In Wall, Drain Line | M204 | 90 |
| MI Event – Plumbing Leaks – In Wall, Supply Line | M203 | 90 |
| MI Event – Plumbing Leaks – Toilet Base | M201 | 90 |
| MI Event – Plumbing Leaks – Under Slab | M202 | 90 |
| MI Event – Plumbing Stoppages – Multi-Fixture | M305 | 90 |
| MI Event – Rain Leaks – Roof Membrane | M101 | 90 |
| Mixit Valve Check Repair/Replacement | 7923 | 30 |
| Moisture Intrusion Event Reported | MI01 | 30 |
| Multi Fixture Stoppage | 7935 | 30 |
| Notice of Required Correction | 9378 | 30 |
| Outside Services – Plumbing Leak Related | M200 | 90 |
| Oven Repair (United & GRF) | 1601 | 30 |
| Paint Call Back/Contact | CB932 | 2 |
| Paint Can Pick-Up | 6503 | 10 |
| Permitless Alteration Form | PA03 | 14 |
| Plumbing Leak Reported | 7919 | 30 |
| Refrigerator Repair | 1101 | 30 |
| Refrigerator Replacement | 1109 | 30 |
| Regulated Materials Evaluation | CI07 | 60 |
| Replace 10-Year Smoke Alarm (United/GVRR Only) | 3327 | 30 |
| Resale Landscape Inspection | RS04 | 10 |
| Responsibility Evaluation Request | CI03 | 180 |
| Rodent Proofing Notice of Required Correction | 9307 | 30 |
| Shower/Tub Tile-Inspection (United & GRF) | IN21 | 30 |
| Single Fixture Stoppage | 7937 | 30 |
| Slow Drain | 7962 | 30 |
| Soap Dish Repair/Replacement (United) | 9962 | 30 |
| Stucco Repair | 6705 | 30 |
| Termite Inspection | 2608 | 30 |
| Tile Grout – Repair/Replace (United & GRF) | 9917 | 30 |
| Toilet Repair | 7908 | 30 |
| Tub Enclosure – Replace (United) | 9934 | 30 |
| Tub/Shower Enclosure – Inspection (United & GRF) | IN12 | 30 |
| Under Fixture Leak | 7920 | 30 |
| Washing Machine – Repair) | 1401 | 30 |
| Washing Machine Replacement | 1406 | 30 |
| Water Heater Check and/or Secure/Repair | 7940 | 30 |
| Water Heater Electrical Upgrade | 3324 | 30 |
| Window Operational Repair | 6823 | 30 |
