Internet, Television Due Diligence

The GRF Broadband Ad Hoc Committee, along with VMS staff and The Broadband Group (a leading telecommunications consulting firm), have been looking into some changes coming for television and internet services in Laguna Woods Village. This process began in 2019, and the committee has spent hundreds of hours researching the best television and internet options for our residents. The committee is exploring different ways these services can be delivered at the best price possible, including satellite, cellular, cable and fiber.

Here’s a quick rundown of the options:

  • Satellite (like Starlink) is helpful in areas where cable and cell signals are weak or unavailable. However, it is on the pricier side and can have limited speeds with some delay (latency).
  • Cellular home internet is a more budget-friendly choice where available; however, there are limitations on how many users can be near a single cell tower due to bandwidth constraints, which could impact reliability in busy areas.
  • Cable, our current system, has been reliable for television and internet, but cable programming and electricity costs keep rising and cable equipment is no longer supported by the manufacturer. The committee has reviewed this carefully and is looking at new ways to bring better value and technology to the Village.
  • Fiber currently offers speeds of up to 10,000 Mbps, and low latency, which means less lag when you stream videos, upload files or surf the web. Fiber is also highly reliable since it doesn’t depend on electrical equipment that may malfunction during power outages.

The Past: Coaxial Cable

The current hybrid cable system installed 25 years ago has served us well, but the time is now to replace the aging infrastructure. The equipment is at the end of life and the coaxial copper connections are oxidizing and failing, creating unreliable service and noise. Repairs and updates are no longer viable options. The cable system is on life support and cannot be sustained much longer before failures occur on a regular basis. 

The Future: Fiber to the Premise
The most advanced solution on the table is fiber to the premise (FTTP), which would bring the fastest speeds possible—currently up to 10,000 Mbps—right to residents. Moving to fiber also allows us the ability to transition from traditional cable television to internet-based streaming services, which offers many more options at lower prices and more viewing choices. This approach would help keep our community up to date with technology, providing faster internet speeds, flexibility and value for every home in the community.

The Good News

The great thing about our current system is that we already have an additional, empty conduit path underground. This means adding new fiber all the way to your manor will be less intrusive, making it easier to bring faster speeds with the FTTP upgrade. The new system will use a passive optical network, which means there’s no active field equipment between the broadband building and the home, making it much more reliable and easier to maintain.

So, overall, it will be a smoother, more dependable connection right to your home! 

More Information

Visit Village Television’s YouTube Channel and search “the future of broadband,” and watch “Tech Talk” with Debbie Dotson and the PC Club show with Gary Russell. You may also request important information included in the white paper “The Next Generation of Technology” by emailing the Broadband Services General Manager paul.ortiz@vmsinc.org.

To view previous coverage of this topic in “What’s Up in the Village,” click here.

Community outreach and education will be an important priority as this project progresses.

Please note: Village Television’s TV6 will continue to broadcast! Rest assured; your community television station is safe!

For more Village news, click on the tag “What’s Up in the Village” below. 

Low-Cost, Quality Service

After comparing now Laguna Woods Village maintains its varied and considerable fleet of vehicles used in service of the community, repair and maintenance offered by VMS are a great value to residents.

The VMS staff hourly repair rate is less than a third of the average of three local repair shops ($63.08 vs $198.33).

The VMS staff cost for a typical preventative maintenance service is $63.08, compared to $143.33 for local repair shops.

Additional savings accrue from not having to transport vehicles to an off-site facility.

Detailed information on fleet maintenance benchmarking comparisons can be found on pages 21-22 of the full Benchmarking Report.

For more Village news, click on the tag “What’s Up in the Village” below. 

Check Out the New Village Website

The new Laguna Woods Village website is up and running! We encourage you to explore the new website to begin your improved user journey. Please check out this tutorial, which highlights most of the main need-to-know navigation updates.

NOTE: Accessing Sensitive Documents Now Requires Log-In

One significant update is the protection of sensitive documents—such as agendas, minutes, reports and financials—behind a single sign-on. When visiting Governance > Governance Documents, residents will be prompted to use their existing resident portal login credentials to access these documents securely.

First-time resident portal users can click the Resident login link, click Register Account, and enter their email on file with Resident Services. Click Verify Email. If you don’t know the email address you have on file with Resident Services, email the department at residentservices@vmsinc.org. View a step-by-step tutorial here or watch a video tutorial here. For resident portal log-in assistance, please contact residentservices@vmsinc.org.

Patience and Continuous Improvement

Please take your time, browse our pages and find what you need to fully embrace and enjoy Village living. Please note that as with any new website launch, ongoing updates will occur behind the scenes to deliver the best user experience. If you have questions or comments, please email webmaster@vmsinc.org.

For more Village news, click on the tag “What’s Up in the Village” below.

Nov/Dec Village Breeze

The cover of the November/December Village Breeze captures the light and joy of the upcoming holiday season.

Inside This Issue

  • Discover how VMS compares to other active 55+ communities in the results of a new benchmarking report.
  • Gain insights into the seven generations living today.
  • Receive tips to protect yourself from frauds and scams.
  • Learn how to stay safe and have fun on an e-bike.
  • Explore the latest news and services from VMS departments.
  • Read updates from your boards of directors.

Where to Find the Village Breeze

The Village Breeze is delivered to every manor via the United States Postal Service’s Every Door Direct program. However, if delivery misses its mark at your door, copies are available throughout the Village:

  • Clubhouse 1, 2, 4, 5, 7 offices
  • Community Center: Resident Services, concierge desk, fitness center, recreation office
  • Equestrian Center office
  • Garden Center 2 office
  • Golf pro shop, par 3 office
  • Tennis clubhouse
  • Village Library

For more Village news, click on the tag “The Village Breeze” below. 

City Involvement Opportunity

Every five years, the County of Orange updates its Urban County Consolidated Plan, which identifies and provides strategies for addressing housing and community development needs in Laguna Woods and other areas of Orange County. The Urban County Consolidated Plan specifically guides the local use of federal Community Development Block Grant (CDBG), HOME Investment Partnership and Emergency Solutions Grant (ESG) funds.

Laguna Woods residents are invited to participate in a meeting with County of Orange staff to discuss and provide input on the Urban County Consolidated Plan currently being prepared for the five-year cycle spanning July 1, 2025, through June 30, 2029. Participants will be encouraged to provide input on what they believe are high-priority housing and community development needs warranting the investment of federal funds. To meet federal requirements, high-priority needs must promote decent housing, a suitable living environment and/or economic opportunity.

Meeting Details

Wednesday, November 13
10 a.m.
Laguna Woods City Hall
24264 El Toro Road
No RSVP required

More About CDBG Funding

In the past, the City of Laguna Woods has used CDBG funding to make energy efficiency improvements in residents’ homes (e.g., windows, doors and heat pumps) and a whole host of accessibility improvements across the public sidewalk system (e.g., accessible curb ramps and driveway crossings).

While federal law prohibits expending CDBG funds on private, common-area property, attendees are encouraged to offer feedback about why it should be allowed. For example, city administration has heard from residents who would like ramps installed in place of steps leading up to their manors, and curb ramps or other accessibility improvements made to private sidewalks. These types of improvements may not be immediately possible, but building a record of needs could possibly help the city advocate for future legislative and programmatic changes.

For more information, please contact Craig Fee, Community Development Manager with the County of Orange, at craig.fee@occr.ocgov.com or 714-480-2996.

For more Village news, click on the tag “What’s Up in the Village” below.

Evaluate Fire Safety on Fall-Back Sunday

On Sunday, November 3, at 2 a.m., per usual, our clocks “fall back” one hour, and until March 2025, sunrise and sunset will arrive approximately one hour earlier each day.

If you hate time changes, you’re not alone. However, Dr. David Prerau, called the “World’s Foremost Authority on Daylight Saving Time” by the New York Times, shares his appeal for reconsidering the “ditching the switch” movement.

Perfect Time to Assess Smoke Alarms

When we experience a time change, it’s the perfect time to test smoke alarms and assess whether your home could benefit from additional devices. According to the U.S. Fire Administration, smoke alarms should be located inside each bedroom and outside each sleeping area.

United Mutual members can click here for the chargeable services fee schedule, which includes additional smoke alarm installation; Third Mutual members can click here. For more information, email residentservices@vmsinc.org or call 949-597-4600.  

For more Village news, click on the tag “What’s Up in the Village” below.  

Change Is Streaming Toward the Village

Never has an adage like “change is the only constant” applied so perfectly to the timeline of television and how people watch it. Black and white images gave way to Telechrome, and three network channels succumbed to the vast cable enterprise, now rapidly being eclipsed by “streaming” from apps like Netflix, Hulu and Max, to name just a few. It’s the way of the future for content—but it wouldn’t be as easy as changing the channel for Laguna Woods Village.

The broadband telecommunications network that currently delivers cable television to residents was built in 1999. This hybrid fiber-coaxial (HFC) network was deployed globally by cable television operators throughout the 1990s.

Our HFC network is now 25 years old. Equipment throughout the system, including at our “head end” master facility that receives television signals and distributes them over our network, is no longer supported by the manufacturer and replacements are scarce. As equipment continues to degrade, hardware and software failures, system errors and power outages will cause internet and video disruption.

Further, as cable programming costs skyrocket (we pay $5 million per year for current channels) and streaming continues to increase the need for ultra-high-speed internet, a community our size requires a robust network that can support its considerable needs for decades to come. A proposal is going forward.

Broadband Ad Hoc Takes Off

In 2019, the GRF Broadband Ad Hoc Committee (BAHC) contracted The Broadband Group (TBG), a leading telecommunications consulting firm with over 25 years of industry experience, to analyze our system.

Post-pandemic, in 2022, TBG provided two industry-standard solutions in its report, “Broadband Services Pro Forma Scenario Analysis”: splitting the nodes (endpoints over a network that receive, create, store and send data along distributed routes) and replacing our current HFC network with a new fiber-only passive optical network (PON).

All national cable television operators have adopted fiber as the standard going forward; all plan to migrate existing HFC networks to fiber. The industry consensus is that a PON reduces operating costs and allows for greater bandwidth to future subscribers. TBG recommended a phased fiber migration plan.

Subsequently, BAHC directed VMS and TBG to obtain proposals from qualified service providers to detail potential costs and potential business models.

The Timeline Speeds Up

TBG, together with GRF and VMS staff, have researched, collected data from and participated in presentations with service providers to further the goal of bringing community-wide fiber internet to the community:

  • December 4, 2023: VMS issued a request for proposal from 14 qualified internet service providers.
  • March 1, 2024: Eight potential providers submitted proposals. TBG’s recommendation requires the service provider to build and maintain the network, and provide internet service—but for GRF to own the infrastructure. Only three are willing to agree to this recommendation and have sufficient scale to serve the Village.
  • April through August 2024:  VMS staff provided updates to BAHC and GRF board, who then provided direction related to the project (closed session).
  • September 2024: The potential service providers delivered in-person presentations to BAHC, VMS staff and TBG. All three companies offered similar proposals and have the financial and operational wherewithal to build a network and provide services that will support Laguna Woods Village for decades to come.

Stay tuned for regular updates as the fiber infrastructure project progresses. 

To learn more about the community’s fiber network project, watch Laguna Woods Village PC Club Presents: Paul Ortiz, The Future of Broadband in Laguna Woods Village (youtube.com) or receive a detailed white paper, “The Next Generation Technology Project for Laguna Woods Village, California,” by emailing General Manager of Broadband Services paul.ortiz@vmsinc.org.

Meet OLLI@UCI

Wouldn’t it be great to continue learning in a casual and close-to-home venue? The Osher Lifelong Learning Institute (OLLI) at UCI (OLLI@UCI) provides just that. This member-led and volunteer-based organization offers the mental stimulation that is so fundamental to personal growth and well-being, and a social connection to make new friends and develop shared interests.

About Membership

OLLI@UCI offers fall and spring semesters, plus a short summer session.

Annual memberships are $235 and available for purchase during the fall semester only. Semester memberships are $160 each. 

Membership entitles students to enroll in an unlimited number of courses for the current enrolled semester and more than 600 previously recorded class lectures.

Learn more about membership and enrollment.

Classes In Person and Online

OLLI@UCI course topics explore various subjects from the arts and literature to science, history and technology. Special events such wine tastings, theater performances, museum tours and other cultural excursions add to the educational-social experience. 

In-person classes are held at Irvine Station, across from the Irvine Train Station lobby, at 15207 Barranca Parkway in Irvine.

Members also enjoy access to live-streamed classes as well as 600-plus prerecorded class lectures in the video library at the OLLI Remote Learning Center (ORLC) online portal. 

For More Information

Browse the course catalog, enroll, register for announcements and news, and more here.

Contact the OLLI@UCI office at 949-451-1403, Monday through Friday, 9 a.m. to 4 p.m., or email olli@uci.edu with questions. 

No tests—no grades. Stay curious and learn for the fun of it with OLLI@UCI!

For more Village news, click on the tag “What’s Up in the Village” below.

HELP From Current, Retired Healthcare Workers

Are you a current or retired healthcare worker who is looking to lend your talents and gifts as a much-needed volunteer? MemorialCare Saddleback Medical Center, which utilizes the American Geriatrics Society CoCare Hospital Elder Life Program (HELP), is looking for people just like you to make a difference in the lives of others. HELP volunteers help provide optimal care for hospitalized older adults through evidence-based practices that improve patient outcomes.

If you are interested in helping older adults and would like more information about participating in HELP at MemorialCare, please contact Janine Hooper at jhooper@memorialcare.org and/or Julia Lieberman at jlieberman@memorialcare.org.

For more Village news, click on the tag “What’s Up in the Village” below.  

What a Bargain!

After comparing Laguna Woods Village cable and internet services with those offered locally by Cox Communications, the service levels and pricing offered by VMS are a great value to residents.

Village residents pay $85.06 monthly for a cable/internet bundle with 285 channels and 125 Mbps (Megabits per second) internet service.

A comparable cable/internet bundle from Cox would cost $165 per month (for just a one-year contract), including 140 channels and 100 Mbps.

Detailed information on cable and internet benchmarking comparisons can be found on pages 19 and 20 of the full Laguna Woods Village Benchmarking Report, which can be accessed here.

For more Village news, click on the tag “What’s Up in the Village” below. 

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