The VMS Landscaping Department recently finished a beautification project at Gate 1 and found one of its notification signs “vandalized” in the nicest possible way. Thank you to the resident who took the time to write the note. It made for a happy day for the team that did the work. Bonus points for even using damage-free tape on the sign!

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Resident Services is always ready to assist you, but staff receive the most phone calls from 9 a.m. to 1 p.m.—and especially Mondays. If you can, please consider calling during off-peak hours, which are from 1 to 4 p.m., and during mid-week versus Monday morning, when call volume is the highest.

In addition, you can always schedule an appointment with Resident Services or email your questions to residentservices@vmsinc.org. 

How the Resident Portal Helps 

Did you know that many things offered by Resident Services can be done from the convenience of your own home? Avoid lines, save gas and time, and go online for the following:

• Register guests for daily passes and overnight parking permits 24/7/365 with DwellingLive at lagunawoodsvillage.com/passes or download the app at Google Play or the App Store. 
• Process credit card payments, submit service requests, check account balances, print account statements, update emergency contacts and review resident and vehicle information at portal.lagunawoodsvillage.com. Click here to view a step-by-step tutorial on how to use the resident portal. 

Who to Call After Hours

If you experience an issue at your manor (leak, backup, etc.) during normal business hours from 8 a.m. to 5 p.m. Monday through Friday, call Resident Services at 949-597-4600. However, if you’re experiencing an issue after hours or on a weekend or holiday, please call the Department of Security Services at 949-580-1400—staff will assign the right resources to address your issue. 

Find frequently called Laguna Woods Village phone numbers at lagunawoodsvillage.com/contact.

For more Village news, click on the tag “What’s Up in the Village” below.

Demand for higher levels of internet speed in the Village has grown 21.75% from October 2021 to October 2022. During the same period, subscribers to the lowest tier of service fell 6.73%. Recognizing the need to supply faster tiers of speed, the GRF board is working with its outside vendor, West Coast Internet (WCI), to increase internet speeds and adjust internet rates for the first time since 2014. 

As more residents use an increasing number of Wi-Fi-enabled devices (smart TVs, smart speakers, smartphones, tablets, laptops, watches, medical devices, video doorbells, security systems, etc.), as well as content streaming services such as Netflix and Hulu, bandwidth demand has grown exponentially.

Working with WCI, GRF has been able to provide internet services to Village residents for substantially less cost than suppliers in other communities. GRF is committed to continuing to provide excellent value to residents. 

The GRF board will consider a new internet rate structure to support increased speeds at the December 6 open meeting. If approved, the proposed internet rate structure will undergo a 28-day comment period, and the board would consider the rate structure at the January 3 open board meeting.

Find the December 6 open board meeting agenda packet, complete with a full staff report regarding this matter, at lagunawoodsvillage.com > Calendars > Golden Rain Foundation. Find the December 6 GRF Board Meeting for 9:30 a.m., and click Agenda to view/download the agenda packet. 

For more Village news, click on the tag “What’s Up in the Village” below.

The Village Equestrian Center welcomes two new horses to the herd, Lexi and O’Hara. 

Lexi, our beautiful new “red” mare, is a seasoned lesson horse from Orange, California. She is 16 hands and 18 years old, with a beautiful chestnut coat. She is a seasoned professional who is always looking to please. Previously she was a dressage horse and a school horse for children. We are very excited to have her in the program.

O’Hara, our wonderful second “redhead” mare, is as beautiful as her namesake, Scarlett. She is another well-versed lesson horse from Lincoln, California. This 18-year-old, sweet-as-can-be gentle giant is our tallest lesson horse at 16.3 hands. From packing around children over jumps to going down trail she does it all. Previously she was a competitive jumper. We are very lucky to have her.

The Equestrian Center, located at 24312 El Toro Road, offers tours on Wednesdays and Thursdays at 2 p.m. and on Fridays, Saturdays and Sundays at 12:30 and 2 p.m.

For more Village news, click on the tag “What’s Up in the Village” below.