प्रभावशाली निवासी सेवा आँकड़े

Resident Services strives to achieve specific, quantifiable service goals when residents enter the department’s double doors for assistance. In April, Resident Services delivered the highest walk-in and telephone service results in many years.

The goal of a Resident Services representative is to assist visitors within a 10-minute or less wait time; the goal for time taken to properly assist a resident is 8 minutes or less.

Below are the walk-in and telephone statistics for the month of April.

Walk-In Statistics

  • Customers assisted: 3,929
  • Average wait time: 6:20 minutes
  • Average time spent with a resident: 6:15 minutes

Telephone Statistics

  • Resident Services: 7,595 calls from residents who experienced an average wait of 1:29 minutes
  • Broadband: 1,760 calls from residents who experienced an average wait of 1:40 minutes

गांव की अधिक खबरों के लिए नीचे दिए गए टैग "गांव में क्या चल रहा है" पर क्लिक करें।

निवासियों ने प्रतिक्रिया साझा की

क्या आप जानते हैं कि प्रत्येक बार जब कोई कार्य आदेश पूरा हो जाता है, तो उसे शुरू करने वाले निवासी को ग्राहक संतुष्टि सर्वेक्षण प्राप्त होता है?

फरवरी में शुरू किया गया यह कार्यक्रम सेवा आदेशों और कर्मचारियों के कार्यभार पर फीडबैक मांगता है (कार्यक्रम रखरखाव अनुरोध, जैसे कि वॉटर हीटर, विद्युत पैनल, फ्यूमिगेशन आदि, इस सर्वेक्षण में शामिल नहीं हैं)।

मार्च में, वीएमएस ने बोर्ड सदस्यों के इनपुट को प्रतिबिंबित करने के लिए सर्वेक्षण को संशोधित किया, जिसमें रखरखाव-विशिष्ट प्रश्न और एक मुक्त-रूप टिप्पणी अनुभाग जोड़ा गया, जिसमें पूछा गया कि वीएमएस सेवा स्तर में सुधार के लिए क्या कर सकता है।

अप्रैल माह तक 7,346 सर्वेक्षण भेजे गए और VMS को 24% प्रतिक्रिया दर के लिए 1,770 प्रतिक्रियाएं प्राप्त हुईं।

रेटिंग स्केल पर पाँच स्टार सबसे ज़्यादा रेटिंग है और एक स्टार सबसे कम। सभी नकारात्मक टिप्पणियों की नियमित रूप से जाँच की जाती है। नीचे सर्वेक्षण में शामिल प्रश्न, प्राप्त प्रतिक्रियाएँ, औसत प्रतिक्रियाएँ और रेटिंग स्केल के अनुसार प्राप्त स्टार दिए गए हैं।

आपका रेजिडेंट सर्विसेज़ अनुभव कैसा रहा?

1,623 प्रतिक्रियाएं; औसत प्रतिक्रिया: 4.53 सितारे

  • पांच सितारे: 1,243
  • चार सितारे: 181
  • तीन सितारे: 87
  • दो सितारे: 43
  • एक सितारा: 69

आपका रखरखाव अनुभव कैसा रहा?

1,121 प्रतिक्रियाएं; औसत प्रतिक्रिया: 4.52 सितारे

  • पांच सितारे: 875
  • चार सितारे: 109
  • तीन सितारे: 50
  • दो सितारे: 18
  • एक सितारा: 69

कृपया प्रतिक्रिया देने के लिए समय का मूल्यांकन करें।

1,640 प्रतिक्रियाएं; औसत प्रतिक्रिया: 4.48 सितारे

  • पांच सितारे: 1,239
  • चार सितारे: 176
  • तीन सितारे: 87
  • दो सितारे: 50
  • एक सितारा: 88

कृपया कर्मचारी शिष्टाचार का मूल्यांकन करें।

1,611 प्रतिक्रियाएं; औसत प्रतिक्रिया: 4.76 सितारे

  • पांच सितारे: 1,419
  • चार सितारे: 95
  • तीन सितारे: 42
  • दो सितारे: 13
  • एक सितारा: 42

कृपया मूल्यांकन करें कि क्या अपेक्षाएं पूरी हुईं।

1,621 प्रतिक्रियाएं; औसत प्रतिक्रिया: 4.47

  • पांच सितारे: 1,263
  • चार सितारे: 133
  • तीन सितारे: 71
  • दो सितारे: 33
  • एक सितारा: 121

गांव की अधिक खबरों के लिए नीचे दिए गए टैग "गांव में क्या चल रहा है" पर क्लिक करें। 

भूदृश्य अद्यतन

In fall 2020, the United board and the United Landscape Committee directed staff to investigate the possibility and cost of removing mature pine trees that exhibit at least one of the following characteristics: groves of trees, health decline, building conflict with roofs and gutters, dense canopies causing poor turf growth, dense canopies causing an abundance of leaf pickup tickets, and infrastructure damage. In March 2021, staff brought preliminary findings to the Landscape Committee, which subsequently directed staff to develop a project and seek proposals for the work. Staff arborists subsequently visited every Canary Island pine in the community, evaluated them and determined that 393 of the trees fell into at least one of the categories, and many fell into more than one.  

The density of the canopies caused such concerns as the quantity of tree debris falling onto nearby building and carport roofs, blocking gutters, roof drains, courtyard drains and down spouts, and costing the mutual vast sums in structure repairs. Many of these trees have caused damage to sidewalks, foundations, pipes and walls. 

Project Canceled, Ad Hoc Continues

On May 10, United Mutual approved the formation of the Canary Island Pine Tree Reduction Project Ad Hoc Committee to address this specific issue, about which members and residents expressed concern during the March 10 United Landscape committee meeting.  

However, on Thursday, May 12, the Landscape Committee canceled the pine tree removal project. Going forward, trees will be evaluated on a case-by-case basis. The ad hoc committee will continue as an educational and resident involvement vehicle, and a proposed environmental report will proceed. 

Report a Problematic Tree

Residents who are having issues with individual trees can contact Resident Services at 949-597-4600 या निवासीसेवा@vmsinc.org to initiate a Landscape Request Form or download the form from lagunawoodsvillage.com (Residents > Services > Maintenance & Landscaping > scroll down to Landscape Forms) and email it to निवासीसेवा@vmsinc.org.  

गांव की अधिक खबरों के लिए नीचे दिए गए टैग "गांव में क्या चल रहा है" पर क्लिक करें।

एक बेहतरीन स्कॉटिश लड़का घुड़सवारी केंद्र में शामिल हुआ

A new horse has joined the GRF herd! Giuseppe, “Gus,” is a 15.3-hand, 14-year-old Clydesdale cross whose background is in trail and western riding. He’s a big, strong guy who can carry larger adult riders and sports a beautiful bay color with a big white blaze and four tall white socks—making him a horse with lots of “chrome,” as they say in the horse world.

He is friendly and engaging and often nickers softly to Equestrian Center staff when they approach or walk by, like he’s saying “Hi, friend! Are you here for me?” He is a walk/trot/canter lesson horse with beautiful movement and loads of potential. He’s fun to ride, responsive and careful with unbalanced riders, slowing down if someone feels unsteady on his back. 

Take a tour of the Equestrian Center and meet Gus, who enjoys and is kind to horse and human friends alike. Simply arrive at a scheduled tour time, sign in, and Equestrian Center staff will greet and prepare you for a fun and informative tour. No reservations are necessary, but close-toed shoes are required to interact with any horse. Every tour features a photo opportunity with a GRF-owned horse at the conclusion of the event.

Tour schedule:

  • Wednesday and Thursday: 2 p.m.
  • Friday, Saturday and Sunday: 12:30 and 2 p.m.

The Equestrian Center is located at 24312 El Toro Road.

गांव की अधिक खबरों के लिए नीचे दिए गए टैग "गांव में क्या चल रहा है" पर क्लिक करें।

सारांश ऑडिट रिपोर्ट मेल की गई

Summary audited financial statements were mailed to members on April 28; full financial statements are available on the Village website for जीआरएफतीसरा और यूनाइटेड

To find the documents for each corporation, visit lagunawoodsvillage.com > Residents > select your mutual > Documents > Financial Services > 2021 Audited Financial Statements.

गांव की अधिक खबरों के लिए नीचे दिए गए टैग "गांव में क्या चल रहा है" पर क्लिक करें। 

स्टेला को सगाई की उम्मीद

Be sure to visit the Community Center, where a very special piece of art created by members of the Laguna Woods Art Association is currently on display.

“Water Is Life – Let’s Protect It” is a mixed-media artwork inspired by an original Wyland drawing and is the association’s contribution to Streams of Hope, a community public arts project in support of our oceans and waterways. 

The Streams of Hope campaign seeks to increase public awareness and education about the preservation and health of local watersheds through art through 40 illustrated, 8-foot-long baby whale statuettes, all fondly referred to as “Stella,” on display throughout Orange County. 

The program is a community partnership in association with the Wyland Foundation, the OC Conservation Corps, OC Adopt a Channel and the Municipal Water District of Orange County, with special thanks to the Metropolitan Water District of Southern California, USA Surfing, CalTrans, Disneyland Resorts, the Toro Company and KCBS2/KCAL9.

Laguna Woods Art Association members who created “Water Is Life – Let’s Protect It” are Sherri Bashore, Kris De Young, Marlene Johnson, Yong Kapoor, Sue S. Mills and Mary Sinclair. 

गांव की अधिक खबरों के लिए नीचे दिए गए टैग "गांव में क्या चल रहा है" पर क्लिक करें। 

Clubhouse 4 Expands Hours May 17

Clubhouse 4’s new Tuesday hours starting May 17 will be from 9 a.m. to 8 p.m. 

Clubhouse 4, located at 23501 Via Mariposa, a hub of creativity, serves as the arts and crafts center of the Village community and provides facilities for hobbyists, craftspeople and artisans of all levels so they hone their talents seven days a week. 

Call 949-597-4344 or email recreation@vmsinc.org for more information. 

गांव की अधिक खबरों के लिए नीचे दिए गए टैग "गांव में क्या चल रहा है" पर क्लिक करें।

Fire Clearance Outside the Village

VMS staff works year-round with the Orange County Fire Authority (OCFA) to create and maintain “defensible space”—a practice to combat wildfires, especially in the wildland-urban interface. Defensible space reduces the risk of fire spread and provides firefighters a safer space from which to defend a threatened area.

In the Village, defensible space is divided into two landscaping areas: wildland and interior. The goal in wildland areas, adjacent to gates 9, 10 and 11, is to remove vegetation adjacent to Village boundary walls. The protected land adjacent to the Village is managed by the Nature Conservancy. Staff works with OC Parks and the conservancy to access the land and perform mandatory wildlife studies, enabling VMS to remove a 30-foot band of vegetation directly adjacent to the walls to create defensible space. This work is scheduled for June.

Over the past two years, staff has been working with OC Parks and the conservancy to increase this defensible space to 100 feet. The conservancy agreed, with some environmental and wildlife mitigation requirements in place. OC Parks is working on the mitigation plan and will submit it to staff once it is complete.

The second concept of defensible space is fuel reduction, or selectively thinning and pruning plants to reduce the combustible fuel mass of the remaining plants. This practice, which breaks up continuous, dense and uninterrupted vegetation, is being used on interior slopes. Ground cover is cut to 12 inches, shrubs are reduced to 2 feet and tree skirts are raised to 7 feet. This work, under contract with Mission Landscape, is completed twice a year.

Staff recently met with OCFA, which annually inspects all landscaping within high fire-risk areas, or fire hazard severity zones (FHSZ), which are determined by Cal Fire and changeable over time. View Village zones यहाँ.  

This year, OCFA is requesting Village landscaping to begin fire hardening within red FHSZ, which are mostly in gates 10 and 11. As crews work their way through these parts of the Village, they will perform the following new tasks mandated by Cal Fire to reduce the fire threat: reducing shrub height under windows to 2 feet below the sill, removing leaf growth from the lower 1 foot of shrubs, and reducing tall shrub height to maintain a 4-foot clearance below roof eaves.

गांव की अधिक खबरों के लिए नीचे दिए गए टैग "गांव में क्या चल रहा है" पर क्लिक करें।

Civic Duty Beckons Soon

A statewide direct primary election is scheduled for June 7; a ballot drop box and vote center will be available in Laguna Woods.

मतपत्र ड्रॉप बॉक्स 

From May 9 through June 7 at 8 p.m., voters will be able to place their completed ballots in a drop box located outside South County Adult Day Services (24260 El Toro Road, Laguna Woods). The drop box will be open 24 hours a day until the conclusion of in-person voting. Ballots will be regularly collected by the Orange County Registrar of Voters and can be tracked at ocvote.gov/vltड्रॉप बॉक्स का वजन 1,000 पाउंड है और यह जमीन पर टिका हुआ है।

वोट केंद्र 

From May 28 through June 7, voters will be able to vote in person at the Laguna Woods City Hall vote center (24264 El Toro Road, Laguna Woods). Orange County Registrar of Voters staff will be able to solve voter registration issues, register new voters, provide replacement ballots and assist with other voting-related matters. Bilingual assistance will also be available. In light of COVID-19, high-touch surfaces and voting booths will be sanitized between use.

The Laguna Woods City Hall Vote Center hours of operation are 8 a.m. to 5 p.m. May 28 – June 3, 8 a.m. to 8 p.m. June 4 – June 6 and 7 a.m. to 8 p.m. June 7. 

Other ballot drop boxes and vote centers will be located throughout Orange County. Lists of all locations are available at ocvote.gov/voting.

For more information, visit the Orange County Registrar of Voters’ website at ocvote.gov or call 714- 567-7600.

गांव की अधिक खबरों के लिए नीचे दिए गए टैग "गांव में क्या चल रहा है" पर क्लिक करें। 

माइक साइकोसिया की विशेषता वाला लाभकारी रात्रिभोज

ऑरेंज काउंटी रिप्टाइड कॉलेजिएट बेसबॉल समर टीम सभी आगंतुकों को आगामी लाभकारी रात्रिभोज में आमंत्रित करती है, जिसमें माइक साइकोसिया भी शामिल होंगे। खेल जगत के दिग्गज माइक साइकोसिया तीन बार विश्व सीरीज़ चैंपियनशिप विजेता, दो बार ऑल-स्टार कैचर और मैनेजर ऑफ़ द ईयर, तथा 2021 यूएसए ओलंपिक टीम के मैनेजर रह चुके हैं। वे अपने 31 साल के मेजर लीग बेसबॉल करियर के अनुभव और किस्से साझा करेंगे।

12 मई को शाम 5 बजे से 8:30 बजे तक सैनफोर्ड पावर एंड रेप 1 स्पोर्ट्स (15350 बैरंका पार्कवे, इरविन) में आयोजित होने वाले इस लाभकारी रात्रिभोज का लाभ ओसी रिप्टाइड और रयान लेमन फाउंडेशन को मिलेगा, जो दक्षिणी कैलिफ़ोर्निया में हाई स्कूल बेसबॉल कार्यक्रमों को संगठनात्मक और वित्तीय सहायता प्रदान करने के लिए समर्पित एक संगठन है। इस कार्यक्रम में एक स्वागत समारोह और लाइव एवं मूक नीलामी भी शामिल होगी।

यहाँ क्लिक करें अधिक जानकारी या पंजीकरण के लिए यहां क्लिक करें। 

गांव की अधिक खबरों के लिए नीचे दिए गए टैग "गांव में क्या चल रहा है" पर क्लिक करें। 

लाइव चैट (विंडो बंद करने के लिए क्लिक करें)