SB 326 Requires Balcony, Walkway Inspections

In August 2019, California Governor Gavin Newsom signed into law Senate Bill 326 (SB 326), which requires residential homeowners’ associations to perform visual and technological inspections of balconies, decks, landings, stairways, walkways, guardrails and handrails at condominium buildings.   

To comply with SB 326, United and Third mutuals have hired an outside consultant, Cardoso & Associates, to conduct state-mandated inspections of all building exterior elevated elements, which include balconies, decks, landings, stairways, walkways, guardrails and handrails. Inspections began in United in early September 2022; inspections for Third will begin in January 2023. Inspections for both mutuals must be completed by January 1, 2025. Click here for more information about Senate Bill No. 326.  

The inspector may require access to some balconies from inside certain units. Click here to view the schedule of United Mutual units to which the consultant will need interior access between 9 a.m. and 1 p.m. on the corresponding day. If you are not available on your unit’s scheduled day and/or if you are unsure there is a current unit key on file with Resident Services, please contact Resident Services at 949-597-4600.  

If the inspector finds that repairs are necessary, a contractor will take immediate preventive steps until repair work is scheduled. If repairs are required, members will be notified by mail 15 days in advance. Click here to view a sample letter.

Important Details About the Inspections

Please note:

  • Only scheduled units will be inspected, not all units.
  • The units are selected randomly by the consultant.
  • The Maintenance and Construction Department only gets three months in advance of schedule from the consultant.
  • The inspection cannot be rescheduled.

How the Resident Services Key File Program Works

Resident Services maintains keys to manors within the community for the convenience of Laguna Woods Village residents. The key file program is completely voluntary; however, members are encouraged to file manor keys or keyless manor entry codes with Resident Services to ensure the following:

  • In the event of an emergency, authorized personnel may gain access to a manor to perform necessary maintenance repairs.
  • Residing members can obtain their manor keys or keyless manor entry codes to gain manor access if/when the need arises.

The code for keyless entry assistance is kept in the drawer with the other keys. For security, the code is never written or entered into the system. In the event a resident needs assistance gaining entry to their manor, Security Services would check out the key hook containing the code, aid the resident in gaining access and return the code to Resident Services where it is returned to the locked drawer file/key hook assigned to that manor.

To submit keys or keyless manor entry codes to the key file program, please visit Resident Services in the Laguna Woods Village Community Center (24351 El Toro Road) Monday through Friday from 8 a.m. to 5 p.m. 

For more information, call 949-597-4600 or email

For more Village Maintenance news, click on the tag “Maintenance” below.