Medical emergency? Accident? Fire? Theft? In a stressful moment, the hardest part is often knowing who to call first, 9-1-1 or Village Security Services. Let’s keep it simple.

When to Call 9-1-1

If there is immediate danger, call 9-1-1 first. Always. This includes medical emergencies, accidents, crimes in progress, fires, disaster response and any situation where someone is at imminent risk and every minute counts.

When you call 9-1-1, you reach dispatchers at the Orange County Communications Center, who route your call to the fire department, paramedics and or the Orange County Sheriff’s Department as needed. The OC Sheriff’s Department has served as the City of Laguna Woods’ contracted law enforcement agency since 1999. This matters because the sheriffs and fire departments have training, authority and resources that Village Security does not, including:

• Emergency medical response coordination
• Crime scene investigation
• Missing person searches
• Disaster response

In many situations, Village Security must contact the Sheriff. Calling 9-1-1 first saves valuable time and can help prevent a situation from escalating.

When to Call Village Security

Call Village Security first at 949-580-1400 for non-emergency situations, including:

• Assistance with leaks
• Noise complaints
• Lost property
• Parking concerns
• Gate clearance issues
• Wellness checks, such as when a neighbor has not been seen or heard from in several days and you are concerned

When to Call the Sheriff’s Non-Emergency Dispatch

For non-emergency crimes that have already occurred, such as vandalism or theft, residents should contact the Sheriff’s Non-Emergency Dispatch at 949-770-6011.

This message is provided by the Foundation of Laguna Woods Village as part of its emergency preparedness initiative. For more information, visit fundacióndelagunawoodsvillage.org.

Para más noticias del Village, haga clic en la etiqueta “Qué pasa en el Village” a continuación.

On December 15, a fire occurred inside the woodshop at Clubhouse 4, prompting a response from the Orange County Fire Authority. The fire was contained by the building’s sprinkler system, but fire and water damage impacted the woodshop and surrounding areas, temporarily disrupting operations. Crews subsequently assessed the damage and completed cleanup and demolition work.

A containment was installed to allow reconstruction to move forward while keeping a majority of the woodshop operational, with activity resuming alongside ongoing repairs.

Available woodshop equipment has been tested to ensure all systems are safe and fully functional. As of Friday, February 6, the woodshop is now open.

Para más noticias del Village, haga clic en la etiqueta “Qué pasa en el Village” a continuación.

If you make a credit or debit card payment through the resident portal for chargeable or assessment invoices, please allow up to four business days for the payment to post to your account.

Please do not return to the resident portal within those four business days to submit another payment. Doing so will result in a duplicate charge to your credit or debit card. If a duplicate payment occurs, additional staff time is required to manually process the refund. Once requested, refunds may take up to seven business days to be credited back to your account.

If an invoice still appears outstanding more than four business days after you have made a payment, please email ar@vmsinc.org before submitting another payment to avoid additional charges.

Payments made by check and sent by mail may take up to 10 business days to post to your account.

Friendly reminder about payment methods:

• Paying chargeable service invoices by credit or debit card does not incur a credit card service fee.
• Paying monthly assessments by credit or debit card does incur a 3.5 percent credit card company service fee.

To avoid the service fee on assessment payments, residents are encouraged to enroll in EZ Pay, a Golden Rain Foundation of Laguna Woods program and the most efficient way to pay assessments.

EZ Pay enrollment forms are available on the Laguna Woods Village website under Services > Financial Services > EZ Pay Automatic Payment Program.

Para más noticias del Village, haga clic en la etiqueta “Qué pasa en el Village” a continuación.

On December 15, 2025, a fire occurred inside the woodshop at Clubhouse 4, prompting a response from the Orange County Fire Authority. The fire was contained by the building’s sprinkler system, but fire and water damage impacted the woodshop and surrounding areas, temporarily disrupting operations. Crews subsequently assessed the damage and began cleanup and demolition work.

That work is now complete, clearing the way for the next phase of recovery. A containment has been installed to allow reconstruction to move forward while keeping a majority of the woodshop operational, with activity resuming alongside ongoing repairs.

Final testing of woodshop equipment is scheduled for the first week of February to ensure all systems are safe and fully functional. If all goes as planned, the woodshop will reopen on Friday, February 6, 2026, marking the final step in restoring a well-used and well-loved community space.

Para más noticias del Village, haga clic en la etiqueta “Qué pasa en el Village” a continuación.

Many services offered by Resident Services can be done from the convenience of your own home via the Laguna Woods Village resident portal. Visit portal.lagunawoodsvillage.com or click the yellow Inicio de sesión para residentes at the top of the lagunawoodsvillage.com home page.

Qué esperar

• Disfrute de un diseño moderno y compatible con dispositivos móviles que funciona en cualquier dispositivo.
• Iniciar sesión de forma segura
• Ver múltiples propiedades fácilmente
• Envíe y realice un seguimiento de solicitudes de mantenimiento con actualizaciones en tiempo real
• Vea el saldo de su cuenta y realice pagos seguros en línea
• Verify vehicle registrations, resident and emergency contact information
• Customize your communication preferences, including directory opt-outs
• Utilice enlaces directos a calendarios de recreación, reuniones de la junta y programas de mantenimiento.
• Access external booking tools for tee times, guest registration, facility reservations, and Performing Arts Center tickets

The portal includes a built-in tutorial that walks you through each page and feature step by step. Whether you’re comfortable with tech or learning something new, the system is designed to be easy to use for everyone.

Para más noticias del Village, haga clic en la etiqueta “Qué pasa en el Village” a continuación.