Working 24/7 to keep the Village safe
The Security Services Department works 24/7 to keep the Village community safe. Our courteous and diligent gate ambassadors monitor gate access, 24-hour dispatch attends to community service requests and 24-hour patrols by marked security vehicles remain vigilant.
Security Services office
24361 El Toro Rd., Suite 205, Laguna Woods, CA 92637
Hours
Mon. through Fri.
8 a.m. – 4 p.m.
Contact us
Security communications (24/7): 949-580-1400
Traffic violations inquiries: 949-597-4297
Lost and found message line: 949-597-4435
Lost and found email: lostandfound@vmsinc.org
Disaster Preparedness Task Force message line: 949-597-4237
RV storage inquiries: 949-268-2284
Compliance hotline (anonymous): 949-268-CALL
Services
Emergency operations plan
The Laguna Woods Village emergency operations plan aligns with industry standard protocols and addresses the specific threats the Village may face.
CodeRED emergency notification
Update your emergency notification record online or by printing and completing the form below. Return this form to Resident Services in the Community Center. Updating your notification record allows the Village to deliver time-sensitive emergency messages via phone or email.
Lost and found
If you have a lost or found item in the Village, call 949-597-4435 or email lostandfound@vmsinc.org. Residents can expect a response within 48 hours.
High-value lost and found items such as phones, keys and wallets are stored in the Security office for 30 days, otherwise items are stored at the locations they are found.
Community rule violations
Residents who suspect a community rule violation has occurred may complete a form, available at the Community Center or via the link below. Common violations include occupancy violations, clutter and noise or nuisance complaints.
Bicycle registration
The voluntary bicycle registration program raises bicycle theft awareness and reduces the number of unrecovered bicycles throughout the Village.
RV storage
RV Parking is not permitted in residential areas, except during loading and unloading. Two RV storage lots provide space for residents to park trucks, trailers, vans, boats and other recreational vehicles. Call Security Services staff at 949-268-2284 for more information.
Disaster Preparedness Task Force (DPTF) volunteers, who function under GRF and in cooperation with the Security Services Department, aim to keep residents aware, informed and prepared for major disasters.
Good neighbor captains
Good Neighbor Captains, trained by Disaster Preparedness Task Force volunteers, help prepare and check on their neighbors in the event of a disaster, big or small.
If you don’t know your Good Neighbor Captain, there may not be one for your building—volunteer today!
Important documents
Find important documents related to preparing for a disaster, becoming a good neighbor captain as well as volunteering with the Disaster Preparedness Task Force.
- Shelter in Place Kit – Handout
- DPTF Volunteer Registry Form
- Pet Disaster Preparedness Plan
- Disaster Preparedness Task Force Role Descriptions
- Laguna Woods Village Catch Basin Map
- High Priority Area Map
- To-Go Bag for Residents
- Good Neighbor Building Captain’s Responsibilities
- Disaster Preparedness Task Force Introduction Letter
- Good Neighbor Building Captain’s Disaster Report
- Good Neighbor Building Captain’s Disaster Report (With Sample Fill-In)
- Where To Find Supplies
- Prepare a Disaster Supply Kit