Your Resident Services department is here to serve you and provide you with all of the information and administrative help you need. For immediate help on a variety of topics, please click on the information below, call, or visit our Community Center. Open 8 a.m. to 5 p.m., Monday through Friday.
Village Residents can now access the new Resident portal online. The portal allows Residents to view account balances, view and print statements, pay assessments or chargeable services via credit card, view work orders and submit service requests online, and will incorporate additional features in the future, such as vehicle and emergency contact information.
Click here to view a step-by-step tutorial on using the portal.
The fastest way to clear guests through Village gates is by registering them via computer, tablet or smartphone 24 hours a day, seven days a week, with DwellingLive.
Residents also may call Gate Clearance at 949-597-4301.
Annual Guest Pass Applications and Non-Resident Owner Applications are available at all Clubhouses, the Towers, the Laguna Woods Village Library, and at the Community Center. Online applications are available below. A maximum of five annual passes can be issued per manor.Read More
All applications must be returned to the Community Center, attn: Community Access, P.O. Box 2220, Laguna Hills, CA 92654, along with a legal-sized self-addressed stamped envelope.
Before giving a pass to your guest, please print in large, legible letters the first and last name of the passholder on the line provided. Only the named passholder may use the pass. Any pass presented without the passholder’s name properly printed will be confiscated and the passholder immediately escorted out of the Village.
This is a courtesy reminder that you are responsible for the conduct of your guests. For everyone’s enjoyment and quality of life, please be sure your guests know and comply with all community rules.
All gates (Gate 11 currently in progress) in Laguna Woods Village feature RFID gate access technology, new gate arms and cameras, and new barcode passes for visitors. Via computer, tablet or smartphone 24 hours a day, 7 days a week, welcome your guests with ease by registering them with DwellingLive.Read More
Register your guests online by visiting the residents page and clicking the "guest pass" link. Once you are presented with the login page, simply use your email address of record and default password to get access to your guest information.
Email: Your email address on file
Default Password: Your Resident ID (the number on your ID card)
For security reasons, residents are encouraged to change their default password immediately. To do this, once logged in, go to “My Account” and edit your user profile. Here you can also sign up for email and text notifications to alert you when your guest arrives at the gate.
For more information on how to register your guests online and print passes, please refer to the training video below.
Residents of Laguna Woods Village must have an RFID decal on their vehicle to enter the community via the resident lane. The RFID decal will automatically open the Gate arms without the assistance of the Gate Ambassadors; just pull up within two feet of the arm, and it will open to allow you access. Guests, visitors and residents driving a vehicle without an RFID tag must use the guest lane.Read More
If you did not get an RFID decal, please visit Resident Services during normal business hours. Beginning in 2017, each decal will cost $25.
Watch the overview video below to learn more about the new and improved access system at Gates 5 and 6. Questions? Call (949)597-4600
If you are hiring a contractor to do work on your manor, you must ensure they are following the community's rules. For questions contact Manor Alterations in Resident Services by calling 949-597-4616 or emailing firstname.lastname@example.org.Read More
Your contractor may perform work only during the following designated times:
To access the Village, contractors must obtain an Alterations Contractor Pass, which is issued with a Mutual Consent. Contractors are prohibited from parking in visitor parking; they must use street parking.
Your contractor is your responsibility. Please ensure the contractor follows the construction waste rules. If your contractor does not abide by the rules your Mutual has set, you may be held responsible. Consequences can include a hearing before the Board and fines.
From guest passes to rules of operations to animal services, you can find all of the information you need here. Just click on any of the documents below.
"Our Vision is to lead the community with innovative ideas and services developed for our active 55+ residents. We are dedicated to improving and enhancing all that we offer to enrich our residents’ lives. "
"Our Mission is to ensure that Laguna Woods Village residents receive unparalleled opportunities to enjoy the utmost in active living."
"Our CORE VALUES include mutual respect, safety, integrity, and friendliness shared within our diverse community. "