We’re here for you
Resident Services can provide you with all the information you need and answer administrative questions. Whether you seek assistance with the resident portal, the dwellingLIVE gate entry app, guest passes or getting a service request started for landscaping or maintenance, Resident Services is ready to help.
For assistance, please click the appropriate information or documents below or email us, call or visit us in the Community Center from 8 a.m. to 5 p.m. Monday through Friday. The best time to call is between 1 and 4 p.m., when call volume is lower.
Community Center
24351 El Toro Rd
Laguna Woods, CA 92637
residentservices@vmsinc.org
949-597-4600
Services
Guest passes for gate entry
Guests, visitors and residents driving a vehicle without an RFID decal must use our guest lanes. For faster clearance, register guests online 24/7 with dwellingLIVE, the easiest and fastest way to welcome friends and family to the Village. Residents can also call Gate Clearance at 949-597-4301.
Start using dwellingLIVE today
Email or text gate passes to guests and vendors 24/7 using a smartphone, tablet or computer with dwellingLIVE. For more information on how to register your guests online, see a comprehensive dwellingLIVE tutorial or watch a Village YouTube channel video tutorial.
Secure annual guest passes
Annual guest pass and nonresident owner applications are available online and at all clubhouses, the Towers, the Laguna Woods Village Library and the Community Center. A maximum of five annual passes can be issued per manor.
Resident portal
offers convenience
View account balances, view and print statements, pay assessments or chargeable services via credit card, view work orders and submit service requests online.
RFID decals lift gate arms
With a vehicle RFID decal, residents can simply pull up within two feet of any resident lane gate arm to trigger arm lift.
RFID decals cost $25 per vehicle—and are valid for as long as you own that vehicle. The one-time $25 fee is not charged in monthly assessments.
Secure an RFID by visiting Resident Services in the Community Center at 24351 El Toro Road with your valid vehicle registration.
For more information, email Resident Services at residentservices@vmsinc.org.
Your trash and recycling go-to
CR&R Inc. collects trash and recycling for the City of Laguna Woods and Laguna Woods Village. For trash, recycling and organics recycling questions, concerns or requests, contact CR&R at 949-625-6735 or LagunaWoods-Recycles@CRRmail.com.
Resident Services forms and documents
For questions, contact Resident Services at residentservices@vmsinc.org or 949-597-4600. See below to access forms and documents.
- All About Resident Communications: Email, Print, News, Meetings, CodeRED and More
- Authorized Agent Form – New Alteration
- Authorized Agent Form – Resale
- Bicycle Registration Form
- Central Service Price List
- Connections & Pathways (One-Page Communications Resource)
- Construction Waste Rules
- CR&R – Organics Recycling Informational Flyer
- CR&R – What Goes Where
- CR&R Organics Recycling Information
- CR&R Organics Recycling Information – Korean
- CR&R Organics Recycling Information – Mandarin
- DwellingLive Tutorial
- Electric Vehicle Charging – All You Need to Know
- Electric Vehicle Letter
- Estate Sale Form and Procedures
- Golf Cart Rules & Regulations
- Home Generated Sharps Waste Disposal Services
- Household Hazardous Waste Disposal Services Information – English
- Household Hazardous Waste Disposal Services Information – Korean
- Household Hazardous Waste Disposal Services Information – Mandarin
- Household Hazardous Waste Disposal Services Information – Spanish
- Move In Move Out Instructions
- Primary Driver Statement
- Records Request Form
- Resident Portal Instructions
- Residential Bulky Item Collection Services
- Schedule of Traffic Monetary Penalties
- Service Records Request Form
- Service Vehicle Parking Rules
- Southern California Edison May, 2018
- Stay in Touch! Frequently Called Numbers
- Third First and Final Inspection Report Request
- Trash, Recycling and Bulky-Item Pickup in the Village
- United First and Final Inspection Report Request
- United Walkway Lighting Request Form update_10-18-19
- Water Heater Information
- Annual Guest Pass Application
- Annual Guest Pass Guidelines
- Annual Non-Resident Member Pass Application
- Business Pass Application
- Business Pass Application Instructions
- Estate Sale/Sale with Non-Resident Guests Application
- Gate Access Map
- Gate Clearance Form
- Gate Hours
- General Pass Application
- General Pass Application Instructions
- VMS Holidays with Amended Hours
