Residents can now find a quick link to Ting’s Help Center directly on the Laguna Woods Village website homepage. Look for the “Visit the Ting Website” button for easy access to helpful information, support resources and answers to common questions about Ting internet service.
As Laguna Woods Village transitions to Ting internet and DirecTV service, some residents may also want additional help setting up devices or learning how to use new technology.
The Village’s PC Club is another helpful resource. Visit thepcclub.org/ting-fiber-rollout-new for an overview of the Ting fiber rollout, a helpful infographic, information on the basics of the new Ting internet including FAQs, an overview of equipment and installation, and more advanced topics. Residents can also click “See Upcoming Classes” on the site for a full class schedule. The PC Club is located in the Community Center at 24351 El Toro Road.
For residents who prefer hands-on assistance at home, a group of experienced resident contractors have organized R.I.S.E. (Resident Internet Support Experts), an independent service offering in-home help with device setup, connectivity and other technology questions during the transition.
How R.I.S.E. Can Help
R.I.S.E. contractors can offer assistance with such tasks as:
- Transitioning to Ting Internet
- Connecting devices to a new Wi-Fi network
- Troubleshooting basic technology questions related to the rollout
- Using streaming apps such as Netflix or Prime Video
- Setting up streaming devices, including smart TVs, Roku, Apple TV and Fire Stick
- Assistance with DirecTV setup once the service is available
To make services more accessible during the community-wide transition, participating contractors have agreed to the following discounted rates:
- $45 for 30 minutes
- $60 per hour
These contractors already work within Laguna Woods Village and are familiar with the community and its technology needs.
For contractor names and contact information, please visit the PC Club webpage at thepcclub.org.
Click here to read more on the Ting fiber internet project.
Disclaimer: R.I.S.E. contractors operate independently and are not affiliated with Ting, Laguna Woods Village, Village Management Services, Village boards of directors or Village clubs.
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