New Resident Services Enhancements

Resident Services is pleased to announce enhancements that offer a more efficient and responsive customer service experience for Village residents.

Automated Communication Emails

The Resident Services ticketing system now enables automated emails that provide status updates for common-area service requests, such as laundry room issues, streetlight repairs, rodent concerns and more. Residents who originate a ticket requests will receive automated email updates only if they have a valid email address on file.

View Common-Area Tickets in the Resident Portal

Residents and staff can now view and track common-area service requests directly through the resident portal. This new feature provides a more convenient way for interested parties to stay updated on the progress of common-area tickets submitted for any location in the community.  

Why These Enhancements Matter

Previously, the ticketing system focused mainly on requests associated with individual manors, but common-area issues are equally important to residents. With this new functionality, residents can now monitor the resolution of these issues with the same ease as tickets associated with their manor.

Resident Services Brochure

Additionally, check out the new Resident Services information brochure, available at Resident Services, the Community Center literature racks and at the clubhouses. Learn more about self-service options, including details on the resident portal, dwellingLIVE, contact information and more.

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