In-House Training for Resident Services

Resident Services will be closing for one hour the third Wednesday of every month for training. The first training session is scheduled for Wednesday, April 19, from 8 to 9 a.m.

Some of the training initiatives the department will undertake include telephone etiquette, technical skills, shadowing, goal setting and managing escalations.

Normal operations will resume immediately after the training event. The Resident Services team thanks residents for their patience and understanding as the department works toward enhancing all aspects of the customer service experience.

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