Resident Services staff, who continually seek ways to provide the best resident customer service possible to the community, are pleased to officially announce a new callback feature to help reduce hold times. Simply, residents who call during peak times may leave a callback telephone number as an alternative to waiting on hold and receive a return call according to their order in the telephone queue.
Launched in November, the feature not only enhances customer service but also reduces the number of callers on hold and customer frustration, and more effectively manages call traffic.
Best Times to Call/Visit Resident Services
If you can, please consider calling during off-peak hours, which are from 1 to 4 p.m., and during mid-week versus Monday morning, when call volume is the highest.
De plus, vous pouvez toujours prendre rendez-vous avec les services aux résidents ou envoyer vos questions par courrier électronique à residentservices@vmsinc.org.
Use the Resident Portal
Many services offered by Resident Services can be done from the convenience of your own home. Avoid lines, save gas and time, and go online for the following:
- Register guests for daily passes and overnight parking permits 24/7/365 with dwellingLIVE at lagunawoodsvillage.com/passes ou téléchargez l'application sur Google Play ou l'App Store.
- Traitez les paiements par carte de crédit, soumettez des demandes de service, vérifiez les soldes des comptes, imprimez les relevés de compte, mettez à jour les contacts d'urgence et examinez les informations sur les résidents et les véhicules à portail.lagunawoodsvillage.com.
Cliquez ici pour voir un didacticiel étape par étape sur l'utilisation du portail résident.
Qui appeler en dehors des heures de bureau
If you experience an issue at your manor (leak, backup, etc.) during normal business hours from 8 a.m. to 5 p.m. Monday through Friday, call Resident Services at 949-597-4600. However, if you’re experiencing an issue after hours or on a weekend or a holiday, please call the Department of Security Services at 949-580-1400—staff will assign the appropriate resources to address your issue.
Trouvez les numéros de téléphone fréquemment appelés de Laguna Woods Village sur lagunawoodsvillage.com/contact.
Pour plus de nouvelles du village, cliquez sur le tag « Quoi de neuf dans le village » ci-dessous.
