We’re here for you
Resident Services can provide you with all the information you need and answer administrative questions. Whether you seek assistance with the resident portal, the dwellingLIVE gate entry app, guest passes or getting a service request started for landscaping or maintenance, Resident Services is ready to help.
For assistance, please click the appropriate information or documents below or email us, call or visit us in the Community Center from 8 a.m. to 5 p.m. Monday through Friday. The best time to call is between 1 and 4 p.m., when call volume is lower.
Community Center
24351 El Toro Rd
Laguna Woods, CA 92637
residentservices@vmsinc.org
949-597-4600
Services
Guest passes for gate entry
Guests, visitors and residents driving a vehicle without an RFID decal must use our guest lanes. For faster clearance, register guests online 24/7 with dwellingLIVE, the easiest and fastest way to welcome friends and family to the Village. Residents can also call Gate Clearance at 949-597-4301.
Start using dwellingLIVE today
Email or text gate passes to guests and vendors 24/7 using a smartphone, tablet or computer with dwellingLIVE. For more information on how to register your guests online, see a comprehensive dwellingLIVE tutorial or watch a Village YouTube channel video tutorial.
Secure annual guest passes
Annual guest pass and nonresident owner applications are available online and at all clubhouses, the Towers, the Laguna Woods Village Library and the Community Center. A maximum of five annual passes can be issued per manor.
Resident portal
offers convenience
View account balances, view and print statements, pay assessments or chargeable services via credit card, view work orders and submit service requests online.
RFID decals lift gate arms
With a vehicle RFID decal, residents can simply pull up within two feet of any resident lane gate arm to trigger arm lift.
RFID decals cost $25 per vehicle—and are valid for as long as you own that vehicle. The one-time $25 fee is not charged in monthly assessments.
Secure an RFID by visiting Resident Services in the Community Center at 24351 El Toro Road with your valid vehicle registration.
For more information, email Resident Services at residentservices@vmsinc.org.
Your trash and recycling go-to
CR&R Inc. collects trash and recycling for the City of Laguna Woods and Laguna Woods Village. For trash, recycling and organics recycling questions, concerns or requests, contact CR&R at 949-625-6735 or LagunaWoods-Recycles@CRRmail.com.
Resident Services forms and documents
For questions, contact Resident Services at residentservices@vmsinc.org or 949-597-4600. See below to access forms and documents.
- Central Service Price List
- Electric Vehicle Charging – All You Need to Know
- Policy Regulating Passive Home Businesses
- Connections & Pathways One-Page Communications Resource
- All About Resident Communications: Email, Print, News, Meetings, CodeRED and More
- Private Caregiver Policy and Application (Third and United)
- CR&R – What Goes Where
- Information Opt-Out Authorization Form
- Disabled Child-Grandchild Health Certification – United Mutual
- CR&R Organics Recycling Information – Korean
- CR&R Organics Recycling Information – Mandarin
- CR&R Organics Recycling Information
- CR&R – Organics Recycling Informational Flyer
- Move In Move Out Instructions
- DwellingLive Tutorial
- Bicycle Registration Form – 2021
- Stay in Touch! Frequently Called Numbers
- Trash, Recycling and Bulky-Item Pickup in the Village
- United Walkway Lighting Request Form update_10-18-19
- Disabled Child-Grandchild Health Certification – Third Mutual
- Cancellation of Occupancy Status
- Co-Occupancy Permit Application – Third Mutual
- Co-Occupancy Permit Application – United Mutual
- Third First and Final Inspection Report Request
- United First and Final Inspection Report Request
- Resident Portal Instructions
- Service Records Request Form
- Change of Address by Member
- Southern California Edison May, 2018
- Water Heater Information
- Authorized Agent Form – Resale
- Authorized Agent Form – New Alteration
- Residential Bulky Item Collection Services
- Home Generated Sharps Waste Disposal Services
- Household Hazardous Waste Disposal Services
- Construction Waste Rules
- Records Request Form
- Service Vehicle Parking Rules
- Electric Vehicle Letter
- Primary Driver Statement
- Golf Cart Rules & Regulations
- Estate Sale Form and Procedures
- General Pass Application Instructions
- General Pass Application
- VMS Holidays with Amended Hours
- Annual Non-Resident Member Pass Application
- Gate Hours
- Gate Access Map
- Estate Sale/Sale with Non-Resident Guests Application
- Gate Clearance Form
- Annual Guest Pass Application
- Business Pass Application
- Business Pass Application Instructions
