Resident Services staff, who continually seek ways to provide the best resident customer service possible to the community, are pleased to officially announce a new callback feature to help reduce hold times. Simply, residents who call during peak times may leave a callback telephone number as an alternative to waiting on hold and receive a return call according to their order in the telephone queue.
Launched in November, the feature not only enhances customer service but also reduces the number of callers on hold and customer frustration, and more effectively manages call traffic.
Best Times to Call/Visit Resident Services
If you can, please consider calling during off-peak hours, which are from 1 to 4 p.m., and during mid-week versus Monday morning, when call volume is the highest.
さらに、いつでも住民サービスとの面談を予約したり、質問をメールで送ることもできます。 住所.
Use the Resident Portal
Many services offered by Resident Services can be done from the convenience of your own home. Avoid lines, save gas and time, and go online for the following:
- Register guests for daily passes and overnight parking permits 24/7/365 with dwellingLIVE at lagunawoodsvillage.com/passes または、Google Play または App Store からアプリをダウンロードしてください。
- クレジットカードの支払い処理、サービスリクエストの送信、口座残高の確認、口座明細書の印刷、緊急連絡先の更新、居住者および車両情報の確認ができます。 portal.lagunawoodsvillage.com.
ここをクリック 居住者ポータルの使用方法に関するステップバイステップのチュートリアルを表示します。
営業時間外に誰に電話するか
If you experience an issue at your manor (leak, backup, etc.) during normal business hours from 8 a.m. to 5 p.m. Monday through Friday, call Resident Services at 949-597-4600. However, if you’re experiencing an issue after hours or on a weekend or a holiday, please call the Department of Security Services at 949-580-1400—staff will assign the appropriate resources to address your issue.
ラグナウッズビレッジのよくかかる電話番号はこちら lagunawoodsvillage.com/contact.
村のニュースをもっと知りたい場合は、下の「村の最新情報」タグをクリックしてください。
