When visiting Resident Services Department in the Laguna Woods Village Community Center (24351 El Toro Road), residents will notice a new, easier-to-use kiosk for check-in. The system, developed by a VMS Information Services Department staff member, is expected to save the community $7,000 per year on software subscription fees and support and maintenance costs. The new system features larger font, an easier-to-use touch screen and predictive text that expedites the check-in process. The system will also help management identify peak traffic periods to better allocate staff resources, reduce wait times and maximize efficiency. If you have concerns about using the new kiosk, don’t worry. Concierge staff in the front lobby will be standing by to show you the ropes.
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