Village Management Services (VMS) delivers a higher level of service than its sister communities, while utilizing a smaller portion of the community budget and operating with leaner staffing. Similarly, VMS generally outperforms nearby cities in terms of service quality, with comparable budget usage and more streamlined staffing.
While VMS leverages technology more effectively than its sister communities, there is room for improvement compared to area cities.
The general administration functions of Laguna Woods Village have been benchmarked against those of sister communities, including Rossmoor Walnut Creek and Leisure World Seal Beach, as well as the nearby cities of Aliso Viejo, Fountain Valley, Laguna Beach, Laguna Niguel, Lake Forest, La Palma, Los Alamitos, Rancho Santa Margarita, San Juan Capistrano and Villa Park.
For a detailed analysis of the General Administration Benchmarking comparisons, refer to pages 4 through 7 of the full Benchmarking Report, available online here.
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