The Landscaping Services Department has been busy—not just tending to thousands of acres of beautiful community green space, but also improving the way it serves residents.
In partnership with Resident Services, the Landscaping Services team has introduced a new 30-day ticket policy designed to simplify service requests, reduce duplicated efforts and keep residents better informed.
How It Works
If a resident requests landscaping service for an area that the team is already scheduled to visit within the next 30 days, a new ticket will no longer be opened. The work will be completed as the team arrives, as it is part of routine shrub bed maintenance.
Even more streamlined: If a request is already in the system and the team is scheduled to arrive within two weeks, that ticket will be closed proactively. Residents will receive a notification email letting them know that landscaping work is imminent—along with contact information for a landscaping coordinator, just in case there are questions or special considerations.
This new approach allows crews to better manage their workload while reducing wait times and confusion for residents.
Why It Matters
Before this update, multiple tickets could be created for the same area—even if a visit was already planned. Now, that extra step is eliminated. The result? Fewer delays, fewer duplicated efforts and a more focused team delivering service when and where it’s needed most.
This is just one of many behind-the-scenes improvements the Landscaping Services Department is making to better serve the community.
For more Village news, click on the tag “What’s Up in the Village” below.
