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Need Resident Services?

Water intrusion or some similar urgent situation after normal business hours or on weekends is enough to send anyone into a panic. Here we share guidelines on what department to call in a nonlife-threatening emergency after hours in the Village, as well as when to call Resident Services—and when not to.

After-Hours Resources

Resident Services call-in hours are Monday through Friday from 7 a.m. to 6 p.m. and Saturdays from 8 a.m. to 5 p.m., except major holidays (walk-in hours are currently suspended due to COVID-19). The Resident Services main line is 949-597-4600.

Limited Resident Services agents take calls on Saturdays from 8 a.m. to 5 p.m. For Saturday emergencies during those hours, call Resident Services at 949-597-4600; for after-hours Saturday and Sunday emergencies, contact Security directly at 949-580-1400.

When to Call Resident Services

Peak call hours for the Resident Services call center are from 9 a.m. to 1 p.m. Monday through Friday. If you can’t reach a representative at that time, try again from 1 to 4 p.m. Also, consider calling during mid-week versus on Monday morning, when call volume is the highest. 

  • Broadband services
  • Chargeable service disputes 
  • Appliance reimbursements
  • Landscaping
  • Maintenance requests:
  • Carpentry, rodents, termites, etc.
  • New-move electrical
  • Plumbing
  • New move in (decals, passes, RFIDs)
  • Resident education on mutual responsibility
  • Staff complaints/complements 
  • Trash and bulky-item pickup
  • Vehicle registration

When Not to Call Resident Services

  • Accounting (HOA/Assessment fees): 949-597-4221
  • Compliance/Violations: 949-268-2255
  • Gate Clearance: Some general gate clearance can be entered online by residents or by calling 949-597-4301
  • Leasing, ID cards: 949-597-4323
  • Manor Alterations Division: 949-597-4616
  • Occupancy applications: 949-268-2393
  • Property taxes: 949-597-4208
  • Recreation: 949-597-4273
  • Resale inspections: 949-597-4636
  • Resale membership requirements: 949-597-4219
  • RV lot space: 949-268-2284
  • Security: 949-580-1400
  • Social Services: 949-597-4267
  • Transportation: 949-597-4659

For more Village news, click on the tag “What’s Up in the Village” below.

DISCLAIMER

Unless otherwise stated, all meetings, events and amenities are for the use of Laguna Woods Village residents and their authorized guests only.