a<\/p>\n
ae<\/p>\n
Laguna Woods Village\u2019<\/p>\n
Emergency Operations Center<\/p>\n
Activation Guide
\nTHIS PAGE INTENTIONALLY LEFT BLANK
\nEmergency Operations Center Activation Guide<\/p>\n
To<\/p>\n
Laguna Woods Village Emergency Operations Center<\/p>\n
From:<\/p>\n
Team Siobhan Foster, CEO<\/p>\n
Date:<\/p>\n
February 2022<\/p>\n
Re:<\/p>\n
Emergency Operations Center Activation Guide<\/p>\n
Enclosed is the Emergency Operations Center (EOC) Activation Guide, which details essential guidelines<\/p>\n
and protocols for managing a disaster response within Laguna Woods Village as effectively and<\/p>\n
efficiently as possible and minimizing an event’s impact to Village residents and Village Management<\/p>\n
Services employees.<\/p>\n
Homeland Security defines first responders as \u201c … individuals who in the early stages of an incident<\/p>\n
are responsible for the protection and preservation of life, property and the environment, including …<\/p>\n
emergency management, public works and other skilled support personnel (such as equipment<\/p>\n
operators) who provide immediate support services during prevention, response and recovery<\/p>\n
operations.\u201d In Laguna Woods Village, first responders also include dedicated Village Management<\/p>\n
Services staff.<\/p>\n
As a designated EOC responder, keep a hard or electronic copy of this guide at the ready in your home,<\/p>\n
car and office. Please take time to familiarize yourself with its contents, and ensure necessary<\/p>\n
department staff receive appropriate annual training and are familiar with the responses expected of<\/p>\n
them.<\/p>\n
For more information on preparing yourself and your family, and accessing training tools to ensure you<\/p>\n
are ready for your response leader responsibilities, please visit ready.gov\/responder and readyoc.org.<\/p>\n
Your commitment to our community\u2019s emergency preparedness is appreciated, and we have high<\/p>\n
expectations for EOC team success during an emergency situation.<\/p>\n
Siobhan Foster, CEO<\/p>\n
Laguna Woods Village
\nTHIS PAGE INTENTIONALLY LEFT BLANK
\nEmergency Operations Center Activation Guide<\/p>\n
Contents<\/p>\n
EMERGENCY STEPS<\/p>\n
Top 10 Priorities List<\/p>\n
Steps to Follow<\/p>\n
Timeline of Events<\/p>\n
General Tips to Remember in a Crisis<\/p>\n
10<\/p>\n
Management Tasks and Concerns for Major Emergencies<\/p>\n
11<\/p>\n
Management Tools at Your Disposal<\/p>\n
12<\/p>\n
Laguna Woods Village Critical Corridors<\/p>\n
13<\/p>\n
American Red Cross Shelters<\/p>\n
13<\/p>\n
Incident Briefing<\/p>\n
14<\/p>\n
Post-Event Management Meeting<\/p>\n
14<\/p>\n
ACTIVATION OF THE EMERGENCY OPERATIONS CENTER<\/p>\n
16<\/p>\n
EOC Activation Overview<\/p>\n
17<\/p>\n
Emergency Management Structure<\/p>\n
17<\/p>\n
Laguna Woods Village EOC Policy Group<\/p>\n
18<\/p>\n
EOC Response<\/p>\n
18<\/p>\n
EOC Personnel Reporting<\/p>\n
19<\/p>\n
Laguna Woods Village EOC Organization Chart<\/p>\n
20<\/p>\n
Laguna Woods Village Field Command Post (FCP) Organization Chart<\/p>\n
21<\/p>\n
EOC Phone Numbers<\/p>\n
22<\/p>\n
Emergency Operations Center Supplies<\/p>\n
23<\/p>\n
EOC Locations<\/p>\n
24<\/p>\n
Level of EOC Activation<\/p>\n
26<\/p>\n
WebEOC\u00ae Procedures<\/p>\n
28<\/p>\n
EOC Checklists<\/p>\n
30<\/p>\n
EOC Management Section<\/p>\n
31<\/p>\n
EOC Operations Section<\/p>\n
54<\/p>\n
58<\/p>\n
EOC Planning \/ Intelligence Section<\/p>\n
EOC Logistics Section<\/p>\n
65<\/p>\n
Finance \/ Administration Section<\/p>\n
70<\/p>\n
I
\nEmergency Operations Center Activation Guide<\/p>\n
Emergency Communications& Media Guidelines<\/p>\n
75<\/p>\n
Emergency Notification<\/p>\n
76<\/p>\n
Village Management Services Radio System<\/p>\n
77<\/p>\n
Operational Area (OA) EOC to EOC Radio<\/p>\n
77<\/p>\n
Amateur Radio Services<\/p>\n
77<\/p>\n
Public Information and Media Guidelines<\/p>\n
78<\/p>\n
Local Public Information Officers & Contact Information<\/p>\n
80<\/p>\n
81<\/p>\n
Sample Press Releases<\/p>\n
Care and Reception Centers and Emergency Shelters ….<\/p>\n
89<\/p>\n
Care and Reception Center Locations<\/p>\n
90<\/p>\n
Potential Emergency Shelter Site Locations<\/p>\n
90<\/p>\n
Care and Reception Centers<\/p>\n
91<\/p>\n
Disaster Windshield Survey Procedures<\/p>\n
92<\/p>\n
Damage Evaluation<\/p>\n
93<\/p>\n
Windshield Survey Procedures<\/p>\n
94<\/p>\n
Laguna Woods Village Disaster Windshield Survey Form<\/p>\n
95<\/p>\n
96<\/p>\n
Village Evacuation Routes<\/p>\n
97<\/p>\n
Village Evacuation<\/p>\n
Social Services<\/p>\n
103<\/p>\n
Forms,<\/p>\n
106<\/p>\n
Activity Log.<\/p>\n
107<\/p>\n
Laguna Woods Village Disaster Windshield Survey Form<\/p>\n
108<\/p>\n
Sign-In Sheet<\/p>\n
109<\/p>\n
Critical Phone Numbers<\/p>\n
110<\/p>\n
General Emergency Numbers<\/p>\n
111<\/p>\n
iii
\nLaguna Woods Village<\/p>\n
Emergency Operations Center<\/p>\n
ACTIVATION GUIDE<\/p>\n
re<\/p>\n
Zab) ENE<\/p>\n
~~<\/p>\n
BE<\/p>\n
\u2014-\u2014<\/p>\n
oe \u2014\u2014 ~,<\/p>\n
Ld<\/p>\n
EMERGENCY<\/p>\n
op<\/p>\n
EN a1 |<\/p>\n
ip des<\/p>\n
LA<\/p>\n
\u2014v\u2014<\/p>\n
STEPS<\/p>\n
PRPS SEY<\/p>\n
]<\/p>\n
pE\u2014p\u2014T<\/p>\n
Pp Wl<\/p>\n
mg sN<\/p>\n
Ih.<\/p>\n
=)<\/p>\n
NT<\/p>\n
No<\/p>\n
GN<\/p>\n
VANS<\/p>\n
aM 7<\/p>\n
Poll units and compile availability and damage reports<\/p>\n
><\/p>\n
Prioritize incidents and requests for assistance<\/p>\n
><\/p>\n
Security Dispatch personnel based on priorities<\/p>\n
><\/p>\n
Monitor OA Radio, which is a simplex (VHF) radio system licensed to Orange County and has<\/p>\n
been assigned to local city governments, key county departments and others<\/p>\n
><\/p>\n
Attempt to communicate with division directors and the emergency management team via<\/p>\n
telephone, cell phone, email and text messaging (SMS messaging is sometimes available even<\/p>\n
when other systems are impacted)<\/p>\n
The Laguna Woods Village EOC director<\/p>\n
During Working Hours, Shall:<\/p>\n
Immediate Steps<\/p>\n
><\/p>\n
Establish communication with security dispatch\/watch commander<\/p>\n
o Determine the extent of damage and injuries already reported<\/p>\n
><\/p>\n
Maintain cell phone communication or radio communication to necessary sites<\/p>\n
><\/p>\n
Determine if the primary EOC is fully functional<\/p>\n
o Consider the alternate EOC<\/p>\n
Begin preparation for initial executive briefing<\/p>\n
o Prepare an agenda<\/p>\n
o Set up a conference call if possible<\/p>\n
o Notify participants as to the conference call number and call start time<\/p>\n
[\u00a2]<\/p>\n
Identify an alternate briefing method if phone communication is unavailable<\/p>\n
Ensure that appropriate personnel, like IT, have been notified to report<\/p>\n
Make an emergency notification using CodeRED to notify Village Management Services<\/p>\n
personnel<\/p>\n
Consider the Orange County AlertOC Emergency Notification System as well
\nEmergency Operations Center Activation Guide<\/p>\n
Within First 30 Minutes<\/p>\n
\u00bb Contact division directors to determine total personnel and equipment available for<\/p>\n
deployment and review first damage assessment reports<\/p>\n
><\/p>\n
Begin documentation of actions and decisions<\/p>\n
><\/p>\n
The Laguna Woods Village EOC director should conduct an initial briefing either via conference<\/p>\n
call or face to face (NOTE: If phones are inoperable, spread the word via radio, runners, etc. as<\/p>\n
to when and where initial briefing will be held)<\/p>\n
o The initial briefing should include as many of the following personnel as possible, but<\/p>\n
should not be delayed:<\/p>\n
[]<\/p>\n
Chief executive officer<\/p>\n
[]<\/p>\n
Community manager<\/p>\n
[]<\/p>\n
Towers manager<\/p>\n
[]<\/p>\n
Division directors<\/p>\n
[]<\/p>\n
Public information officer (PIO)<\/p>\n
\u00bb Direct all supervisors to hold all units\/field personnel until a complete picture is in place<\/p>\n
\u00bb Encourage supervisors to pull their subordinates together at one or more central staging<\/p>\n
locations<\/p>\n
\u00bb Be aware that areas that are not reporting in may be the most heavily impacted<\/p>\n
Within First 45 Minutes<\/p>\n
\u00bb Determine if EOC should be activated and to what level<\/p>\n
\u00bb As conditions warrant, direct personnel to:<\/p>\n
Assist in lifesaving extrications<\/p>\n
Clear major arteries of debris<\/p>\n
Assist with movement of public safety traffic (e.g. ambulances)<\/p>\n
Conduct facility inspections<\/p>\n
Mitigate immediate dangers (i.e. placing of barricades, yellow taping areas, pulling down<\/p>\n
damaged structures, diking, etc.)<\/p>\n
[\u00a2]<\/p>\n
Restore critical services<\/p>\n
As conditions warrant, dispatch representatives to the following sites to serve as liaisons and<\/p>\n
communication links if direct communication linkages do not already exist:<\/p>\n
o Security Services office (dispatch)<\/p>\n
[\u00a2]<\/p>\n
Clubhouse care and reception locations<\/p>\n
[\u00a2]<\/p>\n
City of Laguna Woods EOC<\/p>\n
Consider instructing division directors that, at their discretion, they may allow supervisors to<\/p>\n
begin selected release of personnel to check well-being of their families and homes<\/p>\n
[\u00a2]<\/p>\n
Supervisors must advise the EOC of actions<\/p>\n
[\u00a2]<\/p>\n
Stress that it is to the employees\u2019 advantage to maintain their presence, since the Laguna<\/p>\n
Woods Village EOC will be gathering damage information and will be able to tell them<\/p>\n
what’s happening and the best routes to head home if they so desire
\nEmergency Operations Center Activation Guide<\/p>\n
Within First 60 Minutes<\/p>\n
\u00bb Notify the City of Laguna Woods that the Laguna Woods Village EOC is activated and provide a<\/p>\n
situation report<\/p>\n
\u00bb Establish an ongoing briefing schedule for the next 12-hour period (encourage the use of<\/p>\n
conference calls if possible)<\/p>\n
For Next 24 Hours<\/p>\n
\u00bb Maintain state of preparedness for residual damage<\/p>\n
> Keep equipment and critical supplies outside of buildings<\/p>\n
\u00bb Conduct post-event critique<\/p>\n
After Working Hours Shall:<\/p>\n
Immediate Steps<\/p>\n
><\/p>\n
Assess personal condition and take whatever action necessary to keep yourself and your family<\/p>\n
out of danger<\/p>\n
><\/p>\n
Lend assistance to persons immediately around you<\/p>\n
><\/p>\n
Gain control of your immediate surroundings (address gas leaks, fires, downed power lines,<\/p>\n
etc.)<\/p>\n
Secure supplies you will need to take care of yourself for the next few hours (e.g. jacket,<\/p>\n
flashlight, water, etc.)<\/p>\n
NOTE: During the initial periods of the emergency, Laguna Woods Village will be relying on \u201con<\/p>\n
duty\u201d security, police, fire and utility personnel to handle all situations<\/p>\n
Within First 15 Minutes<\/p>\n
\u00bb Monitor whatever intelligence sources you may have (e.g. radio, TV, internet) to make<\/p>\n
preliminary assessment of situation<\/p>\n
\u00bb Listen to news reports to determine scope of emergency within Laguna Woods Village<\/p>\n
Within First 30 Minutes<\/p>\n
\u00bb<\/p>\n
Attempt to contact Village Management Services dispatch via land-line phone, cell phone, text<\/p>\n
or radio<\/p>\n
\u00bb<\/p>\n
Do not move from your current location until you know conditions on your proposed route<\/p>\n
\u00bb<\/p>\n
Overall, strategy is to stay dispersed and limit mobilization until a firm understanding of the<\/p>\n
extent of damage is made by safety personnel on duty at the time of the incident<\/p>\n
Sometime After First 60 Minutes<\/p>\n
\u00bb<\/p>\n
If TV or AM radio is reporting significant damage in Orange County, all division directors who<\/p>\n
feel that their personal situation is under control and that they have a safe path to Laguna<\/p>\n
Woods Village are encouraged to report to the Laguna Woods Village EOC<\/p>\n
For the Next 24 Hours<\/p>\n
\u00bb Understand that the number of personnel reporting to work may be limited as they deal with<\/p>\n
cleaning-up their own homes and neighborhoods<\/p>\n
\u00bb Keep equipment and critical supplies outside in consideration of subsequent events
\nEmergency Operations Center Activation Guide<\/p>\n
Managers<\/p>\n
During Working Hours Shall:<\/p>\n
Immediate Steps<\/p>\n
><\/p>\n
Assess personal condition and take whatever action necessary to keep yourself out of danger<\/p>\n
><\/p>\n
Lend assistance to persons immediately around you<\/p>\n
><\/p>\n
Gain control of your immediate surroundings (address gas leaks, fires, downed power lines,<\/p>\n
etc.)<\/p>\n
><\/p>\n
Check status of family<\/p>\n
><\/p>\n
Secure supplies you will need to take care of yourself for the next few hours (e.g. emergency<\/p>\n
back pack, jacket, flashlight, water, radio, etc.)<\/p>\n
><\/p>\n
Decide your next step<\/p>\n
Within First 15 Minutes<\/p>\n
><\/p>\n
The chief executive officer, community manager and\/or designee will determine the need to<\/p>\n
activate the Laguna Woods Village Emergency Operations Center (EOC)<\/p>\n
><\/p>\n
Monitor news reports on KFWB 980 or 1070 AM radio and TV. Document incidents affecting the<\/p>\n
Village (i.e. begin assessment of severity)<\/p>\n
><\/p>\n
Verify that check-ins from your field units are in progress noting their availability and damage<\/p>\n
report information<\/p>\n
><\/p>\n
Prepare for long-term stay. Do you have what you need? Is drinking water available?<\/p>\n
><\/p>\n
Will weather require special actions (e.g. blankets, jackets, rain protection)?<\/p>\n
><\/p>\n
Post list showing status of staff reporting, equipment location, and status<\/p>\n
After Working Hours Shall:<\/p>\n
Immediate Steps<\/p>\n
\u00bb<\/p>\n
Assess personal condition and take whatever action necessary to keep yourself and your family<\/p>\n
out of danger<\/p>\n
><\/p>\n
Lend assistance to persons immediately around you<\/p>\n
><\/p>\n
Gain control of your immediate surroundings (address gas leaks, fires, downed power lines,<\/p>\n
etc.)<\/p>\n
Secure supplies you will need to take care of yourself for the next few hours (e.g. jacket,<\/p>\n
flashlight, water, etc.)<\/p>\n
NOTE: During the initial periods of the emergency, Laguna Woods Village will be relying on \u201con<\/p>\n
duty\u201d security, police, fire and utility personnel to handle all situations<\/p>\n
Within First 15 Minutes<\/p>\n
\u00bb Monitor whatever intelligence sources you may have (e.g. AM radio, TV, radio) to make<\/p>\n
preliminary assessment of situation<\/p>\n
\u00bb Listen to news reports to determine scope of emergency within the Laguna Woods Village area<\/p>\n
Within First 30 Minutes<\/p>\n
\u00bb<\/p>\n
Attempt to contact Village Management Services dispatch via land-line phone, cell phone or<\/p>\n
radio<\/p>\n
><\/p>\n
Do not move from your current location until you know you can fulfill a definite role and you<\/p>\n
know conditions on your proposed route
\nEmergency Operations Center Activation Guide<\/p>\n
\u00bb Overall, after-hour strategy is to stay dispersed and limit mobilization until a firm understanding<\/p>\n
of damage extent is made by safety personnel on duty at the time of the incident<\/p>\n
Sometime After First 60 Minutes<\/p>\n
\u00bb<\/p>\n
If TV or AM radio is reporting significant damage in Southern Orange County, all division<\/p>\n
directors who feel that their personal situation is under control and that they have a safe path<\/p>\n
to Laguna Woods Village are encouraged to report to the Laguna Woods Village EOC<\/p>\n
Crews in the Field \u2014 Maintenance, Landscape, General Services, Recreation Services, Etc.<\/p>\n
During Working Hours Shall:<\/p>\n
Immediate Steps<\/p>\n
Shut down and secure job sites<\/p>\n
Determine group leader and stay together<\/p>\n
Load all equipment and supplies onto your vehicles and make sure the job site is not a hazard<\/p>\n
Monitor cell phone or radio for instructions<\/p>\n
Prepare to move as directed<\/p>\n
If no instructions are given within first 15 minutes, or you do not have a radio and you believe<\/p>\n
damage is significant, move to your dispatch location\/yard<\/p>\n
Write down damage seen as you move to above sites or as instructed on radio and provide this<\/p>\n
information when requested<\/p>\n
After Working Hours Shall:<\/p>\n
Immediate Steps<\/p>\n
\u00bb<\/p>\n
Assess personal condition and take whatever action necessary to keep yourself and your family<\/p>\n
out of danger<\/p>\n
><\/p>\n
Lend assistance to persons immediately around you<\/p>\n
><\/p>\n
Gain control of your immediate surroundings (address gas leaks, fires, downed power lines,<\/p>\n
etc.)<\/p>\n
Secure supplies you will need to take care of yourself for the next few hours (e.g. jacket,<\/p>\n
flashlight, water, etc.)<\/p>\n
NOTE: During the initial periods of the emergency, Laguna Woods Village will be relying on \u201con<\/p>\n
duty\u201d security, police, fire and utility personnel to handle all situations<\/p>\n
Within First 15 Minutes<\/p>\n
\u00bb Monitor whatever intelligence sources you may have (e.g. AM radio, TV, radio) to make<\/p>\n
preliminary assessment of situation<\/p>\n
\u00bb Listen to news reports to determine scope of emergency within the Laguna Woods Village area
\nEmergency Operations Center Activation Guide<\/p>\n
Within First 30 Minutes<\/p>\n
\u00bb<\/p>\n
Attempt to contact your supervisor via land-line phone, cell phone, or radio<\/p>\n
\u00bb<\/p>\n
Do not move from your current location until you know you can fulfill a definite role and you<\/p>\n
know conditions on your proposed route<\/p>\n
\u00bb<\/p>\n
Overall, after-hour strategy is to stay dispersed and limit mobilization until a firm understanding<\/p>\n
of damage extent is made by safety personnel on duty at the time of the incident<\/p>\n
Sometime After First 60 Minutes<\/p>\n
\u00bb<\/p>\n
If TV or AM radio is reporting significant damage in Southern Orange County and you feel that<\/p>\n
your personal situation is under control, if you have a safe path to Laguna Woods Village, then<\/p>\n
you are encouraged to report to your normal work location<\/p>\n
Staff Personnel in Their Normal Work Locations<\/p>\n
During Working Hours Shall:<\/p>\n
Immediate Steps<\/p>\n
><\/p>\n
Move to a safe location within the building or outside (where are the safest areas)<\/p>\n
><\/p>\n
Establish a coordination area (table, chairs) within the building or parking lot. You’ll need<\/p>\n
writing tablets, pencils, AM radio, listing of personnel, Village map and a listing of equipment (if<\/p>\n
any) as a beginning<\/p>\n
Monitor local radio stations to determine situation (e.g. KFWB 980 AM or 1070 AM)<\/p>\n
Check-in with your supervisor via phone or radio if possible<\/p>\n
Move vehicles and critical equipment to a safe location (e.g. outdoors)<\/p>\n
Prepare to close facility, move to new location as directed, serve as a shelter site, or get back to<\/p>\n
regular business<\/p>\n
After Working Hours Shall:<\/p>\n
Immediate Steps<\/p>\n
\u00bb<\/p>\n
Assess personal condition and take whatever action necessary to keep yourself and your family<\/p>\n
out of danger<\/p>\n
><\/p>\n
Lend assistance to persons immediately around you<\/p>\n
><\/p>\n
Gain control of your immediate surroundings (address gas leaks, fires, downed power lines,<\/p>\n
etc.)<\/p>\n
Secure supplies you will need to take care of yourself for the next few hours (e.g. jacket,<\/p>\n
flashlight, water, etc.)<\/p>\n
NOTE: During the initial periods of the emergency, Laguna Woods Village will be relying on \u201con<\/p>\n
duty\u201d security, police, fire, and utility personnel to handle all situations<\/p>\n
Within First 15 Minutes:<\/p>\n
\u00bb Monitor whatever intelligence sources you may have (e.g. AM radio, TV, radio) to make<\/p>\n
preliminary assessment of situation<\/p>\n
\u00bb Listen to news reports to determine scope of emergency within the Laguna Woods Village area
\nEmergency Operations Center Activation Guide<\/p>\n
Within First 30 Minutes:<\/p>\n
\u00bb<\/p>\n
Attempt to contact your supervisor via land-line phone, cell phone, of radio<\/p>\n
\u00bb<\/p>\n
Do not move from your current location until you know you can fulfill a definite role and you<\/p>\n
know conditions on your proposed route<\/p>\n
\u00bb<\/p>\n
Overall, after-hour strategy is to stay dispersed and limit mobilization until a firm understanding<\/p>\n
of damage extent is made by safety personnel on duty at the time of the incident<\/p>\n
Sometime After First 60 Minutes:<\/p>\n
\u00bb<\/p>\n
If TV or AM radio is reporting significant damage in Southern Orange County and you feel that<\/p>\n
your personal situation is under control, if you have a safe path to Laguna Woods Village, then<\/p>\n
you are encouraged to report to your normal work location
\nEmergency Operations Center Activation Guide<\/p>\n
Disaster Occurs<\/p>\n
Dispatch Initiates<\/p>\n
EOC Assesses Available<\/p>\n
Roll Call of Security<\/p>\n
Personnel & Resources<\/p>\n
Services Officers<\/p>\n
EOC Prioritizes Reports of<\/p>\n
Security Division Officers<\/p>\n
Damage & Injuries and<\/p>\n
begin Windshield Survey<\/p>\n
Dispatches Resources<\/p>\n
Based on Priority<\/p>\n
& Reports to Dispatch<\/p>\n
EOC Contacts OCFA & OCSD<\/p>\n
Dispatch Watch<\/p>\n
Commander Notifies &<\/p>\n
to Share Intelligence.<\/p>\n
Briefs Security Director<\/p>\n
(EOC Director)<\/p>\n
EOC Provides Situation Report to<\/p>\n
City of Laguna Woods EOC<\/p>\n
ENS (CodeRED) used to notify<\/p>\n
EOC Team Members<\/p>\n
EOC Coordinates with OCFA to<\/p>\n
Mitigate Further Damage and<\/p>\n
EOC Director Briefs VMS CEO and<\/p>\n
Treat Injuries<\/p>\n
Community Manager<\/p>\n
EOC Coordinates with City of Laguna<\/p>\n
Woods and Orange County OA to<\/p>\n
EOC Activated to Appropriate Level<\/p>\n
Share Available Resources<\/p>\n
DPTF Member Set-Up Care and<\/p>\n
EOC Begins Planning for Extended<\/p>\n
Reception Centers at Clubhouse<\/p>\n
Emergency Operations<\/p>\n
Amateur Radio Operators Respond to Care<\/p>\n
EOC Coordinates with City of Laguna<\/p>\n
and Reception Centers<\/p>\n
Woods and Orange County OA for<\/p>\n
Recovery Operations<\/p>\n
Care and Reception Centers Gather Damage<\/p>\n
& Injury Reports and Forwards to EOC
\nEmergency Operations Center Activation Guide<\/p>\n
Save power. Both vehicle and radio batteries will be rapidly depleted if not carefully used.<\/p>\n
No gas. Without power, gas pumps will not work. Save the gas you have in your vehicle and don\u2019t drive<\/p>\n
unless necessary.<\/p>\n
Personal preparedness kit\/Backpack. Remember to take your emergency kit with you so you will have<\/p>\n
your essentials such as medicine and toiletries etc. water and food bars.<\/p>\n
No cash. ATM\u2019s will not work without power. Point of sale terminals (registers) in most retail<\/p>\n
establishments will not work. You may wish to keep emergency cash on hand.<\/p>\n
No radio repeater. It is possible that the village repeater or the 800 MHz transmitter(s) may be put out<\/p>\n
of operation. If this happens, you will not be able to communicate with anyone on your regular radio<\/p>\n
channel. If available, switch to the \u201ctalk around\u201d position. Transmitting distance will be reduced.<\/p>\n
Monitor the OA Radio for information.<\/p>\n
Secure hazards. Don\u2019t leave resources unattended (e.g. your car). In the panic, they may be misused.<\/p>\n
Don\u2019t become a victim. Stay a survivor. Go slow. Don\u2019t respond for the sake of responding. Wait until<\/p>\n
you have the information to make a significant contribution.<\/p>\n
10
\nEmergency Operations Center Activation Guide<\/p>\n
Management Tasks and Concerns for Major Emergencies<\/p>\n
This list of tasks and concerns has been developed to assist the emergency management team in<\/p>\n
making sure that no step has been overlooked in an emergency situation.<\/p>\n
TASKS<\/p>\n
CONCERNS<\/p>\n
Take command\/manage the incident<\/p>\n
What is going on?<\/p>\n
Size up incident<\/p>\n
What are the critical incidents?<\/p>\n
Establish command post<\/p>\n
Who is in charge?<\/p>\n
Establish communications<\/p>\n
Where is everyone?<\/p>\n
Activate Laguna Wood Village EOC<\/p>\n
Who has what assignment?<\/p>\n
Post significant events to WebEQC\u00ae<\/p>\n
What resources do | have?<\/p>\n
What resources are available, and\/or are<\/p>\n
Activate a functional, expandable organization<\/p>\n
responding?<\/p>\n
Document incident status (snapshots)<\/p>\n
Where are the resources assigned?<\/p>\n
Keep equipment and personnel status<\/p>\n
How can | manage all of this?<\/p>\n
Maintain critical incident log or activity log<\/p>\n
Are we adequately handling the incident?<\/p>\n
Make policy decisions<\/p>\n
What are the priorities?<\/p>\n
Establish strategic priorities<\/p>\n
What are the strategies?<\/p>\n
Manage field operations<\/p>\n
Who is directing\/assisting incoming resources?<\/p>\n
Prepare to receive and manage large amount of<\/p>\n
Are communications for the organization<\/p>\n
resources<\/p>\n
adequate?<\/p>\n
Interface with media<\/p>\n
Getting feedback and updates from the field?<\/p>\n
Interface with outside agencies<\/p>\n
Getting redundant calls or responses?<\/p>\n
Interface with city government<\/p>\n
Is the media taken care of?<\/p>\n
Is law enforcement on site<\/p>\n
What about looting?<\/p>\n
Authorize financial expenditures<\/p>\n
What about citizen welfare?<\/p>\n
Maintain continuity of organization<\/p>\n
What about relief\/food\/rest for workers?<\/p>\n
Relocate residents if necessary<\/p>\n
What about liability?<\/p>\n
Care for victims<\/p>\n
What about finances?<\/p>\n
Protect Village Management Services from<\/p>\n
What is the estimate for damage?<\/p>\n
liability<\/p>\n
Provide for relief\/feeding\/care of workers<\/p>\n
Begin recovery<\/p>\n
Obtain technical input<\/p>\n
Consider activation of crisis team<\/p>\n
Consider activation of crisis team<\/p>\n
Obtain technical input<\/p>\n
11
\nEmergency Operations Center Activation Guide<\/p>\n
As a member of the Laguna Hills Village EOC team, you have many resources at your disposal to assist in<\/p>\n
managing dynamic or day-to-day events. You have access to and may take full advantage of the following:<\/p>\n
Communications<\/p>\n
Consider the multiple ways that exist to stay in touch, including email, text, phone lines, conference calls,<\/p>\n
cellular phones, wireless devices and amateur radio club members.<\/p>\n
Conference Calls<\/p>\n
Establish a conference call if necessary to coordinate the response.<\/p>\n
Emergency Notification System (ENS) CodeRED\u00ae<\/p>\n
CodeRED\u00ae is the VMS emergency notification system used to communicate time-sensitive, critical information<\/p>\n
to residents and employees. Text messages, email accounts and voice messages may be sent to every resident<\/p>\n
of Laguna Woods Village and VMS employees.<\/p>\n
AlertOoC<\/p>\n
AlertOC is a mass emergency notification system designed to keep Orange County residents and businesses<\/p>\n
informed of emergencies. VMS may coordinate with the City of Laguna Woods PIO to disseminate information<\/p>\n
the community. Text messages may also be sent to cell phones, email accounts and hearing-impaired receiving<\/p>\n
devices. Polling features can be utilized for situation assessment with the public. For more information and to<\/p>\n
register for Alert OC, visit www.alertoc.com.<\/p>\n
Emergency Information Hotline\/Phone Bank<\/p>\n
A bank of phones may need to be established to handle a flood of incoming calls. The conference rooms in the<\/p>\n
Laguna Woods Village Community Center can be set up for this use. Ensure proper staff is available. If<\/p>\n
volunteer support is necessary, contact Disaster Task Force Preparedness.<\/p>\n
Specialized Equipment<\/p>\n
A variety of specialized equipment is available and can be used during an emergency. Such equipment includes<\/p>\n
emergency generators, emergency lighting and power, water tanker, pumps, busses, public, lift trucks, trailers,<\/p>\n
backhoes, hand tools and more.<\/p>\n
Volunteer Emergency Communicators<\/p>\n
Laguna Woods Village Amateur Radio Club and RACES operators stand ready to assist in linking sites, providing<\/p>\n
radio communications to personnel or viewing\/reporting conditions. They can be mobilized through the<\/p>\n
security dispatcher.<\/p>\n
Contact Lists<\/p>\n
Contact phone numbers are available in the Laguna Woods Village EOP and in this EOC activation guide.<\/p>\n
Additional specialized services phone numbers are also available in the appendixes of the Laguna Woods<\/p>\n
Village EOP and in specific sections of EOC activation guide.<\/p>\n
12
\nEmergency Operations Center Activation Guide<\/p>\n
Incident Management Software<\/p>\n
WebEOC\u00ae https:\/\/webeoc.ocsd.org may be used to manage events that involve multiple agencies and<\/p>\n
jurisdictions. Accessible through the internet, WebEOC\u00ae lets the whole team know the details of a particular<\/p>\n
incident throughout Orange County. Access to WebEOC\u00ae for Laguna Woods Village is granted through the City<\/p>\n
of Laguna Woods WebEOC\u00ae. EOC Section Chiefs have authority to populate WebEOC\u00ae. When the \u201cthresholds\u201d<\/p>\n
are met, open an incident and let the team know.<\/p>\n
El Toro Road<\/p>\n
Moulton Parkway<\/p>\n
Santa Maria Avenue<\/p>\n
Paseo de Valencia<\/p>\n
Avenida de la Carlota<\/p>\n
Orange County American Red Cross Americans with Disabilities Act (ADA)-compliant shelters:<\/p>\n
714-481-5338<\/p>\n
The following site is identified by the American Red Cross as an ADA-compliant shelter:<\/p>\n
LJ<\/p>\n
Laguna Hills High School, 25401 Paseo de Valencia, Laguna Hills, CA 92653<\/p>\n
oss<\/p>\n
ACACIA KNOLLS<\/p>\n
+<\/p>\n
Figpe\u2122<\/p>\n
ast<\/p>\n
He<\/p>\n
Se<\/p>\n
Vespucel Rd<\/p>\n
Alicia Village Apartments \u00a9<\/p>\n
Northrup OF<\/p>\n
dD<\/p>\n
Earhart Rd<\/p>\n
Mawson<\/p>\n
Dx<\/p>\n
Laguna Hills High School<\/p>\n
2<\/p>\n
Grissom RS<\/p>\n
Paseo De<\/p>\n
8 \u00a7<\/p>\n
Linda Vista D1<\/p>\n
Ts<\/p>\n
*<\/p>\n
8<\/p>\n
%<\/p>\n
Dinosaur Park \u00a9<\/p>\n
Laguna Hills<\/p>\n
Pase0<\/p>\n
a<\/p>\n
,<\/p>\n
)<\/p>\n
&<\/p>\n
$<\/p>\n
5)<\/p>\n
=<\/p>\n
4<\/p>\n
His A LE<\/p>\n
Jt<\/p>\n
Jp<\/p>\n
3<\/p>\n
Luna gonjta br<\/p>\n
We<\/p>\n
&<\/p>\n
ie<\/p>\n
es<\/p>\n
13
\nEmergency Operations Center Activation Guide<\/p>\n
(May be conducted via conference call or at Laguna Woods Village EOC)<\/p>\n
A. Discuss vulnerability<\/p>\n
1<\/p>\n
Intelligence briefing from incident commander, OCSD or OCFA<\/p>\n
2<\/p>\n
Incident briefing from effected sites<\/p>\n
3. System status briefing from other division directors<\/p>\n
B. Personnel inventory<\/p>\n
1. Should time off be cancelled or should an employee recall be initiated?<\/p>\n
2. Ongoing operations<\/p>\n
a) Establish hours of operation (e.g. 12-hour shifts)<\/p>\n
b) Prioritize certain activities (patrols for visibility reasons)<\/p>\n
c) Begin cross division coordination<\/p>\n
3. Executive coordination<\/p>\n
a) Division directors expected to remain in town or provide contact number<\/p>\n
b) Division directors to maintain multiple communication modes<\/p>\n
C. Equipment inventory\/Delay purchases\/Preserve cash flow<\/p>\n
1. Action items<\/p>\n
a)<\/p>\n
Minimize equipment under repair and check\/test emergency generators<\/p>\n
b)<\/p>\n
Check emergency generators for fuel and readiness<\/p>\n
c)<\/p>\n
Keep vehicle fuel tanks three-fourths full<\/p>\n
d)<\/p>\n
Check radios and verify battery condition for all equipment<\/p>\n
e)<\/p>\n
Review (personal) emergency supplies (e.g. water, food)<\/p>\n
f)<\/p>\n
Delay purchases and payments to preserve cash flow<\/p>\n
D. Publicinformation strategies will be coordinated by the community manager or the senior public affairs<\/p>\n
specialist<\/p>\n
1<\/p>\n
Initiate messages to employees by ENS CodeRED<\/p>\n
2<\/p>\n
Inform board of directors of action and steps<\/p>\n
3<\/p>\n
Provide updated information as necessary<\/p>\n
a) Methods include: CodeRED, web, press release, cable TV rolling script<\/p>\n
4<\/p>\n
Messages to residents to be conveyed through CodeRED and webpage<\/p>\n
5<\/p>\n
Coordinate information for the City of Laguna Woods PIO, Orange County Operational Area PIO and\/or<\/p>\n
the Joint Information Center (JIC) if established<\/p>\n
E. Facility inventory<\/p>\n
1. Discuss options for dealing with facilities, such as<\/p>\n
a) Roving patrols\/On-site protection<\/p>\n
b) Closure\/Event cancellation<\/p>\n
c) Hardening (e.g. barricades)<\/p>\n
A. Situation Size-Up<\/p>\n
1. Situation Report<\/p>\n
14
\nEmergency Operations Center Activation Guide<\/p>\n
a)<\/p>\n
Location<\/p>\n
b)<\/p>\n
Incident size-up<\/p>\n
|<\/p>\n
Type<\/p>\n
iil<\/p>\n
Magnitude<\/p>\n
iii.<\/p>\n
Best\/Worst case assessment<\/p>\n
c<\/p>\n
Damage<\/p>\n
|<\/p>\n
Injuries\/Deaths<\/p>\n
iil<\/p>\n
Area\/Size<\/p>\n
iii.<\/p>\n
Property damage<\/p>\n
Resource status<\/p>\n
d)<\/p>\n
|<\/p>\n
Committed<\/p>\n
ii<\/p>\n
Required<\/p>\n
iii<\/p>\n
City of Laguna Woods EOC status<\/p>\n
iv<\/p>\n
Persons notified<\/p>\n
Initial Questions<\/p>\n
a)<\/p>\n
Who is in charge? Where? Of what?<\/p>\n
b)<\/p>\n
Has there been proper vesting of authority?<\/p>\n
c)<\/p>\n
Availability of support from OCSD and OCFA?<\/p>\n
d)<\/p>\n
What financial issues are surfacing?<\/p>\n
e)<\/p>\n
Is there a need to place other personnel on alert?<\/p>\n
B. Action Steps<\/p>\n
1<\/p>\n
Have notifications been made (CodeRED) ?<\/p>\n
2<\/p>\n
Has WebEOC\u00ae been activated and has an incident name been created to document all related<\/p>\n
response, activity and related cost?<\/p>\n
Where are the clubhouse shelters and\/or American Red Cross shelters identified for our area?<\/p>\n
Secure transportation routes?<\/p>\n
Format for activity logs and financial records?<\/p>\n
Liaison with other officials<\/p>\n
a) Who should be contacted?<\/p>\n
b) What information provided?<\/p>\n
Media and community information<\/p>\n
a)<\/p>\n
Confirm designation of spokesperson<\/p>\n
b)<\/p>\n
Prepare initial press release, talking points, key messages<\/p>\n
c)<\/p>\n
Media notifications<\/p>\n
d)<\/p>\n
Community briefings<\/p>\n
e)<\/p>\n
Staff briefings and PIO\/JIC briefing<\/p>\n
C. Meeting Wrap-Up<\/p>\n
1<\/p>\n
Confirm next meeting<\/p>\n
a) Mode, Time, Agenda<\/p>\n
Communication mode between meetings<\/p>\n
Housekeeping issues<\/p>\n
a) Family communication and support<\/p>\n
b) Food and shelter for responders<\/p>\n
15
\nTHIS PAGE INTENTIONALLY LEFT BLANK
\nLaguna Woods Village<\/p>\n
Emergency Operations Center<\/p>\n
ACTIVATION GUIDE<\/p>\n
re<\/p>\n
Zab) ENE<\/p>\n
~~<\/p>\n
=<\/p>\n
ACTIVATION OF<\/p>\n
oe \u2014\u2014 ~,<\/p>\n
Ld<\/p>\n
THE<\/p>\n
EN a1 |<\/p>\n
op<\/p>\n
LA<\/p>\n
ip des<\/p>\n
\u2014v\u2014<\/p>\n
EMERGENCY<\/p>\n
PRPS SEY<\/p>\n
]<\/p>\n
OPERATIONS<\/p>\n
pE\u2014p\u2014T<\/p>\n
Pp Wl<\/p>\n
CENTER<\/p>\n
Ih.<\/p>\n
ng.<\/p>\n
NT<\/p>\n
=)<\/p>\n
TERR<\/p>\n
anh ORY<\/p>\n
a) lie.<\/p>\n
eT<\/p>\n
16
\nEmergency Operations Center Activation Guide<\/p>\n
It is critical in any disaster to quickly establish control and a chain of command so that necessary<\/p>\n
decisions can be made and vital information can be centrally coordinated and communicated. The EOC<\/p>\n
serves as the centralized point to manage overall emergency response operations. The EOC provides:<\/p>\n
Communication, response, planning, and financial support<\/p>\n
Coordination with the City of Laguna Woods and external organizations<\/p>\n
Resource allocation<\/p>\n
Policy implementation<\/p>\n
Recovery activities to restore facilities in a timely manner<\/p>\n
Communications with incident command posts, other local governments, and agencies<\/p>\n
Incidents involving field operations, such as a building collapse due to an earthquake, will require an<\/p>\n
incident command post to be established in a safe area near the collapse. The incident command<\/p>\n
system will be used to standardize the response and report incident related information to the<\/p>\n
management organization in the EOC. In the event of a large emergency affecting two or more<\/p>\n
jurisdictions, the Orange County Operational Area EOC will be activated. The Laguna Woods Village<\/p>\n
EOC will report to the City of Laguna Woods EOC (if activated), who will in turn report information to<\/p>\n
the Orange County Operational Area.<\/p>\n
In an incident or an emergency, the first responder will initially act as the incident commander. The<\/p>\n
first responder and subsequent line of personnel are fully empowered to act as the incident<\/p>\n
commander and direct all response activities until relieved by a person of higher authority or<\/p>\n
termination of the emergency.<\/p>\n
Laguna Woods Village’s Emergency Operations Plan (EOP) is the planned response to large scale<\/p>\n
emergency incidents affecting Laguna Woods Village. In an emergency situation, the EOP will be<\/p>\n
implemented at the discretion of the VMS chief executive officer, the community manager or a<\/p>\n
designated representative. The EOP details actions and responsibilities for all employees of Village<\/p>\n
Management Services.<\/p>\n
The Village’s overall response to an emergency will be directed by the director of security, or a<\/p>\n
designee, who will serve as the Laguna Woods Village EOC director. The EOC director will manage<\/p>\n
Village Management Services\u2019 response from the Laguna Woods Village EOC along with the operations<\/p>\n
section chief, planning\/intelligence section chief, logistics section chief and the finance section chief.<\/p>\n
The Laguna Woods Village EOC director will advise the chief executive officer, community manager,<\/p>\n
and board of directors of the extent of the emergency. All Village Management Services personnel<\/p>\n
involved in emergency response will be under the direction of the EOC director.<\/p>\n
The Emergency Operations Center Team will assist in the decision-making process providing expert<\/p>\n
assistance to the EOC Director during the emergency. The team will interface with outside agencies<\/p>\n
and other parties during the response. Key responsibilities of the EOC director include:<\/p>\n
17
\nEmergency Operations Center Activation Guide<\/p>\n
Evaluating the risk potential<\/p>\n
Determining source and possible effect<\/p>\n
Delegating responsibility and authority<\/p>\n
Identifying priorities in terms of allocating manpower, materials, and equipment<\/p>\n
Mobilizing and managing proper response effort<\/p>\n
Establishing communications with management<\/p>\n
The Laguna Woods Village EOC may be activated in an emergency situation. The chief executive officer,<\/p>\n
community manager, director of security or his\/her designated representative will activate the Laguna<\/p>\n
Woods Village EOC if necessary. The EOC may be staffed by one or more key administrators depending<\/p>\n
on the situation and the response.<\/p>\n
The policy group provides support in the decision-making process and includes the following:<\/p>\n
LJ<\/p>\n
Chief executive officer<\/p>\n
LJ<\/p>\n
Community manager<\/p>\n
LJ<\/p>\n
Board of directors<\/p>\n
The response to an emergency situation includes measures such as implementing the EOP; activating<\/p>\n
the emergency operations center; establishing incident command posts; mobilizing resources; issuing<\/p>\n
health and safety warnings; and directing evacuations and enforcement of Village Management<\/p>\n
Services emergency policies. Village Management Services emergency organization will be activated as<\/p>\n
needed.<\/p>\n
Key Village Management Services emergency response personnel are trained in the Standardized<\/p>\n
Emergency Management System and the National Incident Management System and will be organized<\/p>\n
into five sections:<\/p>\n
Management<\/p>\n
Operations<\/p>\n
Planning\/Intelligence<\/p>\n
Logistics<\/p>\n
Finance\/Administration<\/p>\n
When Village Management Services resources are committed to the maximum extent and additional<\/p>\n
material or personnel are required to respond to the emergency, requests for mutual aid will be<\/p>\n
initiated through a City of Laguna Woods.<\/p>\n
18
\nEmergency Operations Center Activation Guide<\/p>\n
If damage is moderate to severe, the City of Laguna Woods may proclaim a local emergency if there is<\/p>\n
an actual or threatened existence of conditions of disaster or extreme peril to the safety of persons<\/p>\n
and property within the territorial limits of the city. Village Management Services may request the aid<\/p>\n
of employees and residents as deemed necessary to cope with an emergency.<\/p>\n
In the event of a major disaster that would make it impossible for the Village to function effectively,<\/p>\n
the Laguna Woods Village EOC and\/or City of Laguna Woods EOC will be activated and all coordination<\/p>\n
would be accomplished between the identified EOCs. In some cases, city personnel may report to the<\/p>\n
Laguna Woods Village EOC, as well as the Laguna Woods Village liaison may be directed to report to<\/p>\n
the City EOC to share information regarding specifics to Laguna Woods Village.<\/p>\n
In the event the Laguna Woods Village EOC is activated, the EOC Director or designee will contact key<\/p>\n
personnel. If personnel are at home at the time of the incident, staff is expected to:<\/p>\n
Ensure the safety of their family and home<\/p>\n
Respond to EOC director with estimated time of arrival to the EOC<\/p>\n
If unable to access any telecommunication systems such as landline or cell phone, email, text or<\/p>\n
radio communication remain at home<\/p>\n
Monitor the local EAS radio station<\/p>\n
If at work at the time of the incident, staff is expected to:<\/p>\n
Ensure their personal safety and those around them<\/p>\n
Report their status to division directors<\/p>\n
Each management level to report their status<\/p>\n
Conduct a conference call briefing<\/p>\n
19
\ni]<\/p>\n
lla<\/p>\n
Emergency Operations Center Activation Guide<\/p>\n
Laguna Woods Village EOC Organization Chart<\/p>\n
a<\/p>\n
EOC Director<\/p>\n
Policy Group<\/p>\n
Security Director<\/p>\n
City of Laguna<\/p>\n
Woods EOC<\/p>\n
General Manager’s<\/p>\n
~<\/p>\n
Legal Advisor<\/p>\n
Office (CEO and Board<\/p>\n
Members)<\/p>\n
~<\/p>\n
Liaison<\/p>\n
Public Information<\/p>\n
H compliance Operations Manager<\/p>\n
~<\/p>\n
Officer<\/p>\n
Media and Communications<\/p>\n
EOC Coordinator<\/p>\n
MIS\/IT Director<\/p>\n
&<\/p>\n
Manager<\/p>\n
J<\/p>\n
J<\/p>\n
Logistics<\/p>\n
Section<\/p>\n
Security Ops<\/p>\n
General Services<\/p>\n
Maintenance<\/p>\n
Financial<\/p>\n
Manager<\/p>\n
Director<\/p>\n
Director<\/p>\n
Director<\/p>\n
(EIT<\/p>\n
C<\/p>\n
ommunications<\/p>\n
–<\/p>\n
Unit<\/p>\n
Landscaping<\/p>\n
MIS\/IT<\/p>\n
General<\/p>\n
Maintenance<\/p>\n
\u00abov<\/p>\n
Services<\/p>\n
Food & Supplies<\/p>\n
–<\/p>\n
Unit<\/p>\n
HR<\/p>\n
Maintenance<\/p>\n
HR<\/p>\n
Financial<\/p>\n
\u00abov<\/p>\n
(RT<\/p>\n
F<\/p>\n
acilities Unit<\/p>\n
Security<\/p>\n
\u2014<\/p>\n
Recreation<\/p>\n
Financial<\/p>\n
HR<\/p>\n
\u00abov<\/p>\n
Security<\/p>\n
Info Technology<\/p>\n
Unit<\/p>\n
=<\/p>\n
MIS\/IT<\/p>\n
HR<\/p>\n
Landscaping<\/p>\n
Tower Director<\/p>\n
\u00abov<\/p>\n
Ground Support<\/p>\n
Unit<\/p>\n
LL<\/p>\n
Security<\/p>\n
Landscaping<\/p>\n
Landscaping<\/p>\n
20
\nEmergency Operations Center Activation Guide<\/p>\n
Incident<\/p>\n
Commander<\/p>\n
Deputy Incident<\/p>\n
Commander<\/p>\n
Safety \/ Liaison<\/p>\n
Officer<\/p>\n
Public Information<\/p>\n
Officer<\/p>\n
Finance<\/p>\n
Operations<\/p>\n
Planning \/ Intel<\/p>\n
Staff<\/p>\n
Staff<\/p>\n
21
\nEmergency Operations Center Activation Guide<\/p>\n
Laguna Woods Village Primary EOC<\/p>\n
Laguna Woods Village Alternate EOC<\/p>\n
EOC Coordinator \/ PIO MAIN No.<\/p>\n
EOC Liaison \/ Safety Officer<\/p>\n
EOC Director<\/p>\n
Operations<\/p>\n
Planning<\/p>\n
Logistics<\/p>\n
Finance<\/p>\n
Radio Room<\/p>\n
Partner Agency EOCs<\/p>\n
OA EOC Important Numbers<\/p>\n
City of Laguna Woods EOC<\/p>\n
OC Operational Area (OA)<\/p>\n
Orange County Fire Authority EOC<\/p>\n
OC OA FAX Number<\/p>\n
El Toro Water District<\/p>\n
OC OA Manager<\/p>\n
ARC Main Business Line<\/p>\n
Asst. OA Manager<\/p>\n
ARC Disaster Hotline<\/p>\n
Public Information Number<\/p>\n
ARC Disaster Program Manager<\/p>\n
Control One (Loma Ridge)<\/p>\n
OC Health Care Agency EOC<\/p>\n
Orange County Fire Authority<\/p>\n
OC Sheriff’s Dept. Fred Thompson<\/p>\n
Cal EMA Southern Region<\/p>\n
OA PIO<\/p>\n
Cal EMA (Sacramento)<\/p>\n
SCE Emergency Services<\/p>\n
SCE SONG Specialist<\/p>\n
22
\nEmergency Operations Center Activation Guide<\/p>\n
The Laguna Woods Village EOC should have the following available:<\/p>\n
Emergency contact information<\/p>\n
EOC vests<\/p>\n
EOC checklists and activity logs for each position<\/p>\n
Status boards for documentation of emergency status and statistics in the Village<\/p>\n
Casualty\/Damage status boards and or flip charts<\/p>\n
EOC staff assignment board<\/p>\n
Emergency operations plan<\/p>\n
Office supplies, pencils, pens, message pads, tablets<\/p>\n
Telephones<\/p>\n
Maps<\/p>\n
Emergency generator support<\/p>\n
23
\nEmergency Operations Center Activation Guide<\/p>\n
Primary Laguna Woods Village EOC<\/p>\n
The Laguna Woods Village EOC is the primary location for the command, control and coordination of<\/p>\n
any Village Management Services response. The Laguna Woods Village EOC is located in the Laguna<\/p>\n
Woods Village Community Center Cypress Room at 24351 El Toro Road, Laguna Woods, CA 92653. The<\/p>\n
primary Laguna Woods Village EOC is colocated with day-to-day operations offices to eliminate the<\/p>\n
costs of duplication, simplify operations and streamline redundant communications such as, landlines,<\/p>\n
cell phones, computers and radios.<\/p>\n
Note: The Laguna Woods Village primary EOC is identified in the City of Laguna Woods Emergency<\/p>\n
Operations Plan as the alternate EOC for the City of Laguna Woods.<\/p>\n
Primary EOC Location<\/p>\n
Laguna Wood Village<\/p>\n
Community Center<\/p>\n
24351 El Toro Road<\/p>\n
–<\/p>\n
El Toro Road<\/p>\n
Primary EOC Layout<\/p>\n
\u2018Hn<\/p>\n
Safety<\/p>\n
=]<\/p>\n
Legal<\/p>\n
><\/p>\n
\u2014<\/p>\n
=)<\/p>\n
–<\/p>\n
=<\/p>\n
Ce<\/p>\n
pre<\/p>\n
i. \u2018n<\/p>\n
=<\/p>\n
=<\/p>\n
Cypress Room<\/p>\n
\u2014 pie<\/p>\n
Ak<\/p>\n
p= Voice\/Data Connection<\/p>\n
24
\nEmergency Operations Center Activation Guide<\/p>\n
Alternate Laguna Woods Village EOC<\/p>\n
The alternate Laguna Woods Village EOC is located the security building at the maintenance yard<\/p>\n
accessed off of Via Campo Verde.<\/p>\n
Alternate EOC<\/p>\n
Security building at the<\/p>\n
=<\/p>\n
%%,<\/p>\n
maintenance yard<\/p>\n
25<\/p>\n
El Tor<\/p>\n
Rd<\/p>\n
accessed off of<\/p>\n
4,<\/p>\n
Via Campo Verde<\/p>\n
%.<\/p>\n
Ro<\/p>\n
K(2<\/p>\n
[\u00a22<\/p>\n
&<\/p>\n
sages<\/p>\n
L*<\/p>\n
Rs<\/p>\n
Alternate EOC Layout<\/p>\n
|<\/p>\n
i”<\/p>\n
i”<\/p>\n
Q<\/p>\n
a<\/p>\n
1″<\/p>\n
Hdl<\/p>\n
\u2019”<\/p>\n
i”<\/p>\n
i”<\/p>\n
”<\/p>\n
25
\nEmergency Operations Center Activation Guide<\/p>\n
EOC Activation Guidelines<\/p>\n
\u201cPersonnel required to report will depend upon<\/p>\n
the level of activation.\u201d<\/p>\n
Level |<\/p>\n
Level ll<\/p>\n
Level lll<\/p>\n
LJ<\/p>\n
A minor to moderate incident<\/p>\n
A major local or<\/p>\n
A moderate to severe emergency for<\/p>\n
regional disaster<\/p>\n
which local resources are not<\/p>\n
for which local resources are<\/p>\n
where resources in or<\/p>\n
adequate and mutual aid may be<\/p>\n
adequate and available.<\/p>\n
near the impacted<\/p>\n
required on a regional or even<\/p>\n
A local emergency may or may<\/p>\n
area are overwhelmed<\/p>\n
statewide basis.<\/p>\n
not be proclaimed.<\/p>\n
and extensive<\/p>\n
Key personnel will report to the<\/p>\n
Off-duty personnel may be<\/p>\n
resources are<\/p>\n
Laguna Woods Village EOC.<\/p>\n
recalled.<\/p>\n
required.<\/p>\n
After providing the Policy Group, and<\/p>\n
The EOC will be fully<\/p>\n
staff with an incident briefing, the<\/p>\n
activated and all EOC<\/p>\n
EOC Director may choose to<\/p>\n
positions filled as<\/p>\n
deactivate the EOC and release<\/p>\n
needed.<\/p>\n
emergency management staff while<\/p>\n
All response and early<\/p>\n
maintaining contact via phone, or<\/p>\n
recovery activities will<\/p>\n
another method of communication,<\/p>\n
be directed from the<\/p>\n
or may activate to a Level Ill.<\/p>\n
Laguna Woods Village<\/p>\n
Off-duty personnel may be recalled<\/p>\n
EOC.<\/p>\n
A local emergency may be<\/p>\n
Off-duty personnel<\/p>\n
proclaimed by the City of Laguna<\/p>\n
maybe recalled as<\/p>\n
Woods and a state of emergency<\/p>\n
needed.<\/p>\n
may be proclaimed.<\/p>\n
Recommended Staffing<\/p>\n
All Laguna Woods Village<\/p>\n
Director of EOC<\/p>\n
Director of EOC<\/p>\n
EOC positions will be<\/p>\n
Deputy director of EOC<\/p>\n
Safety officer\/liaison<\/p>\n
automatically staffed.<\/p>\n
Public information officer\/<\/p>\n
Public information officer<\/p>\n
Information hotline<\/p>\n
Liaison\/Safety officer<\/p>\n
Other positions as needed<\/p>\n
Operations chief<\/p>\n
Planning chief<\/p>\n
Logistics chief<\/p>\n
Finance chief<\/p>\n
Technical specialists (as identified by the<\/p>\n
EOC director if necessary)<\/p>\n
Other personnel as identified by the EOC<\/p>\n
The Laguna Woods Village EOP designates three levels of emergency activation of the Laguna Woods<\/p>\n
Village EOC. The nature of the emergency will determine the level of the EOC activation and which<\/p>\n
personnel should report.<\/p>\n
26
\nEmergency Operations Center Activation Guide<\/p>\n
Level |<\/p>\n
A Level | incident requires the coordinated response of all levels of government to save lives and<\/p>\n
protect property. Such an emergency may require sheltering or relocating the affected population.<\/p>\n
Under such conditions, the Laguna Woods Village EOP will be implemented. Level | personnel will be<\/p>\n
notified by CodeRED. The following incidents require an automatic EOC Level | activation:<\/p>\n
LJ<\/p>\n
Earthquake involving obvious structural damage<\/p>\n
LJ<\/p>\n
Major flooding that displaces residents and\/or results in major damage to multiple structures<\/p>\n
LJ<\/p>\n
Hazardous materials incident involving major airborne release, sheltering in place or evacuation<\/p>\n
LJ<\/p>\n
Act of terrorism directing affecting Laguna Woods Village<\/p>\n
LJ<\/p>\n
Aircraft accident which is also a mass casualty incident<\/p>\n
LJ<\/p>\n
Major civil disorder<\/p>\n
Level II<\/p>\n
An incident requiring the acquisition and use of specialized resources or is beyond the scope of<\/p>\n
available resources. The following incidents may require Level Il activation:<\/p>\n
LJ<\/p>\n
Accidents, with injuries, which disrupt service and traffic flow for more than one hour<\/p>\n
LJ<\/p>\n
Mass casualty incidents<\/p>\n
LJ<\/p>\n
Structural fires second alarm or greater<\/p>\n
LJ<\/p>\n
Moderate to major hazardous materials incidents<\/p>\n
LJ<\/p>\n
SWAT or CRU operations within Laguna Woods Village<\/p>\n
LJ<\/p>\n
Any evacuation expected to last more than four hours<\/p>\n
Level-1l personnel will be notified by Code Red ENS and directed to report to the identified site at a<\/p>\n
specified time. Personnel include the following:<\/p>\n
LJ<\/p>\n
Incident commander<\/p>\n
LJ<\/p>\n
Public information officer<\/p>\n
LJ<\/p>\n
Safety officer<\/p>\n
LJ<\/p>\n
Operations section personnel<\/p>\n
LJ<\/p>\n
Logistics section personnel<\/p>\n
LJ<\/p>\n
Planning section personnel<\/p>\n
LJ<\/p>\n
Finance section personnel<\/p>\n
Level lll<\/p>\n
In a minor incident, emergency assigned personnel will monitor the situation or incident. The incident<\/p>\n
commander will determine level of emergency notification and provide briefings and\/or updates as<\/p>\n
necessary to the Emergency Management Team. Level Ill personnel may include the following:<\/p>\n
LJ<\/p>\n
Watch commander<\/p>\n
LJ<\/p>\n
Director of security<\/p>\n
LJ<\/p>\n
Chief executive officer<\/p>\n
LJ<\/p>\n
Community manager<\/p>\n
27
\nEmergency Operations Center Activation Guide<\/p>\n
WebEOC\u00ae Instructions:<\/p>\n
Expl<\/p>\n
i=l 3<\/p>\n
cust ony<\/p>\n
Login<\/p>\n
)C 7.3<\/p>\n
Web<\/p>\n
\u2014 =i<\/p>\n
WEROC == WER Advanced Planning Unk<\/p>\n
OC Training<\/p>\n
Connect to the internet using Internet Explorer only.<\/p>\n
Boards<\/p>\n
Go to WebEOC\u00ae website: https:\/\/webeoc.ocsd.org<\/p>\n
Activity Log<\/p>\n
[+=]<\/p>\n
Significant Events<\/p>\n
[+ J ~]<\/p>\n
Enter the following username and password:<\/p>\n
WebEOC User Guide<\/p>\n
[+]<\/p>\n
Username:<\/p>\n
Boards Los Angeles Long Beach UASI<\/p>\n
JIMS 3.1<\/p>\n
(+ J]<\/p>\n
Password:<\/p>\n
+R *)<\/p>\n
Choose the appropriate EOC position from the Position list and<\/p>\n
Operational Area Events<\/p>\n
Menus<\/p>\n
Login Incident (choose OC Emergency only if you are logging in<\/p>\n
EOC Menu \u00bb<\/p>\n
Incident Action Plan \u00bb<\/p>\n
for a real emergency).<\/p>\n
Resource Manager \u00bb<\/p>\n
Enter Additional Login Information as requested.<\/p>\n
Situation Report \u00bb<\/p>\n
Tools<\/p>\n
The main Control Panel window appears (shown right).<\/p>\n
Admin<\/p>\n
Main Control Panel Features<\/p>\n
The Control Panel allows access to all WebEOC\u00ae functions. Below is a brief description of the main<\/p>\n
features found on the Control Panel and how to use them.<\/p>\n
e Activity Log \u2014 Maintains a historical log of all the activities, decisions and information related to<\/p>\n
an entire incident. Logs can be shared internally with EOC staff, as well as externally with the<\/p>\n
Operational Area (OA) EOC by pushing up selected activity logs to the Significant Events or OA<\/p>\n
Events boards.<\/p>\n
Significant Events \u2014 Displays selected activity logs relevant to your agency. Entries here are only<\/p>\n
seen by Laguna Woods Village EOC staff members that are logged in to WebEOC\u00ae. To add an<\/p>\n
entry to the Significant Events board, create a new record in the Activity Log. Fill in fields in the<\/p>\n
Activity Log, as requested. At the bottom of the report check the Post to Significant Events box<\/p>\n
Operational Area Events \u2014 Displays selected activity logs relevant to the entire OA. Entries are<\/p>\n
seen by all entities logged in to WebEOC\u00ae. To add entries to the Significant Events board, create<\/p>\n
a new record in the Activity Log. Fill in fields, as requested. At the bottom of the report check<\/p>\n
the Post to Operational Area Events box. The entry will not immediately post to the Operational<\/p>\n
Area Events board; it must first be approved by the EOC coordinator or planning\/intel chief.<\/p>\n
When a new request to post to the Operational Area Events board has been submitted, the OA<\/p>\n
events controller function title on the WebEOC\u00ae Control Panel will be highlighted in red font.<\/p>\n
The planning\/intel chief or the EOC coordinator can then open the request to review and<\/p>\n
approve the message for posting.<\/p>\n
\u00ae Resource Manager \u2014 Manages and tracks resource requests (refer to the resource manager<\/p>\n
quick guide for further assistance)<\/p>\n
28
\nEmergency Operations Center Activation Guide<\/p>\n
\u00a9 JIMS 4.2- Manages all incident status updates through five basic screens (a brief description of<\/p>\n
how to use each screen is found below).<\/p>\n
JIMS 4.2 Screens Overview<\/p>\n
The Jurisdiction Information Management System (JIMS) has five basic screens. These allow users to<\/p>\n
add, view, filter, sort or update Status Updates.<\/p>\n
1. Activations (JIMS 4.2 Home Page) – View and filter EOC activation status and information for all<\/p>\n
entities.<\/p>\n
3<\/p>\n
Sort by clicking on the title of a column<\/p>\n
3<\/p>\n
Filter by selecting the Click to Filter list<\/p>\n
Initial Activation Status – Enter initial activation information for the city. To update status, click<\/p>\n
on city\u2019s name under Jurisdiction column.<\/p>\n
Add Incident – Create a new incident or use an existing incident. Every status update in<\/p>\n
WebEOC\u00ae must be connected to an incident.<\/p>\n
Individual Status Updates – Enter, view or update status updates for the user\u2019s agency (all status<\/p>\n
updates are listed and described in the following section).<\/p>\n
View All Status Updates \u2014 View, filter and sort all updates for all jurisdictions\/agencies.<\/p>\n
3<\/p>\n
Sort by clicking on the title of a column.<\/p>\n
29
\nLaguna Woods Village<\/p>\n
Emergency Operations Center<\/p>\n
ACTIVATION GUIDE<\/p>\n
ms<\/p>\n
[al<\/p>\n
I<\/p>\n
LENE)<\/p>\n
|<\/p>\n
-\u2014r ew<\/p>\n
Ly<\/p>\n
DS<\/p>\n
Te<\/p>\n
| F\u2014<\/p>\n
Ld<\/p>\n
7,9<\/p>\n
fo am<\/p>\n
hg cn ve<\/p>\n
EOC Checklists<\/p>\n
pr<\/p>\n
Ee<\/p>\n
4<\/p>\n
g<\/p>\n
Nig<\/p>\n
LAN<\/p>\n
Ss<\/p>\n
om<\/p>\n
ad<\/p>\n
as<\/p>\n
Uh<\/p>\n
hp 22<\/p>\n
ti, i<\/p>\n
30
\nEmergency Operations Center Activation Guide<\/p>\n
The overall objective of the management section is to ensure the effective management of response<\/p>\n
and recovery activities. As well as resources in preparing for and responding to situations associated<\/p>\n
with all hazards. To carry out its responsibilities, the management section will accomplish the following<\/p>\n
objectives during a disaster\/emergency:<\/p>\n
LJ<\/p>\n
Overall management and coordination of emergency response and recovery operations,<\/p>\n
including coordination of on-scene incident management as required<\/p>\n
Coordinate and liaison with appropriate federal, state and other local government agencies, as<\/p>\n
well as applicable segments of private sector entities and volunteer agencies<\/p>\n
Establish priorities and resolve any conflicting demands for support<\/p>\n
Prepare and disseminate emergency public information to inform, alert and warn the public<\/p>\n
Disseminate damage information and other essential data<\/p>\n
Ensure that all EOC sections are aware of and follow documentation procedures to recover all<\/p>\n
eligible disaster response and recovery costs<\/p>\n
Policy Group<\/p>\n
EOC Director<\/p>\n
EOC Public<\/p>\n
Information Officer<\/p>\n
31
\nEmergency Operations Center Activation Guide<\/p>\n
EOC Policy Group<\/p>\n
Name<\/p>\n
Phone<\/p>\n
Date<\/p>\n
Start Time<\/p>\n
End Time<\/p>\n
Responsible Department<\/p>\n
Responsible Position<\/p>\n
GENERAL DUTIES<\/p>\n
Establishes basic operational, response, and recovery policies which govern the manner and<\/p>\n
means in which Laguna Woods Village will respond to and recover from an actual and\/or<\/p>\n
perceived disaster<\/p>\n
Provides support to the director of Emergency Operations Center (EOC)<\/p>\n
Acts as advisor and provides critical data to view the incident from different perspectives<\/p>\n
Assists in making executive decisions based on policies of Laguna Woods Village management<\/p>\n
CHECKLIST ACTIONS<\/p>\n
Activation:<\/p>\n
Participate in policy level conference calls<\/p>\n
As appropriate, report to the City of Laguna Woods EOC<\/p>\n
Verify that appropriate staff and personnel are being mobilized for initial activation of the EOC<\/p>\n
Obtain briefings from whatever sources are available<\/p>\n
Gain overall situational awareness and determine any immediate policy issues<\/p>\n
Attend media briefings as requested<\/p>\n
Start-Up Actions:<\/p>\n
Upon arrival, identify yourself as a member of the policy group<\/p>\n
Review your position responsibilities (general duties)<\/p>\n
Identify yourself by putting on a vest or name tag<\/p>\n
Print your name on the EOC organizational chart next to your assignment (policy group)<\/p>\n
Determine if key department personnel or alternates have been notified or are en route to the EOC<\/p>\n
as necessary<\/p>\n
Obtain a briefing or preliminary survey from your staff of the emergency\/disaster and determine<\/p>\n
impact on the community<\/p>\n
Determine and report any immediate unmet needs and\/or resource requests<\/p>\n
Receive incident briefing from the incident commander or local law\/fire<\/p>\n
Provide a status report of your department<\/p>\n
Arrange for additional personnel if needed to maintain a 24-hour operation, as required<\/p>\n
32
\nEmergency Operations Center Activation Guide<\/p>\n
Assist the planning\/intelligence section in the preparation of the incident action plan<\/p>\n
Determine information needs and advise the director\/EOC or EOC liaison officer of those needs<\/p>\n
Assign your department staff to the EOC as needed<\/p>\n
Advise and assist the public information officer in the release of information to the public and the<\/p>\n
media, requests for additional resources, requests for release of resources and plans for recovery,<\/p>\n
reconstruction and demobilization<\/p>\n
Brief incoming personnel prior to assuming their duties. Briefings should include:<\/p>\n
LJ<\/p>\n
Current situation assessment<\/p>\n
LJ<\/p>\n
Identification of specific job responsibilities<\/p>\n
LJ<\/p>\n
Identification of coworkers within the job function and\/or geographical assignment<\/p>\n
LJ<\/p>\n
Availability of communications<\/p>\n
LJ<\/p>\n
Location of work area<\/p>\n
LJ<\/p>\n
Identification of eating and sleeping arrangements as appropriate<\/p>\n
LJ<\/p>\n
Procedural instructions for obtaining additional supplies, services and personnel<\/p>\n
LJ<\/p>\n
Identification of operational period work shifts<\/p>\n
0 Maintain all required records and documentation to support the after-action report and the history<\/p>\n
of the emergency\/disaster event. Document:<\/p>\n
LJ<\/p>\n
Messages received<\/p>\n
LJ<\/p>\n
Action taken<\/p>\n
LJ<\/p>\n
Decision justification and documentation<\/p>\n
LJ<\/p>\n
Requests filled<\/p>\n
LJ<\/p>\n
EOC personnel, time on duty, and assignments<\/p>\n
Deactivation:<\/p>\n
Assist with recovery operations<\/p>\n
Provide policy direction on re-entry and resource allocation issues during recovery<\/p>\n
Ensure that all required forms or reports are completed prior to your release and departure<\/p>\n
Be prepared to provide input to the after-action report<\/p>\n
Determine what followup to your assignment might be required before you leave<\/p>\n
As necessary, give a forwarding phone number where you can be reached<\/p>\n
33
\nEmergency Operations Center Activation Guide<\/p>\n
EOC Director<\/p>\n
Name<\/p>\n
Phone<\/p>\n
Date<\/p>\n
Start Time<\/p>\n
End Time<\/p>\n
Responsible Department<\/p>\n
Responsible Position<\/p>\n
GENERAL DUTIES<\/p>\n
Exercises overall management responsibility for the coordination of the response efforts within<\/p>\n
the affected area. In conjunction with the EOC general staff, sets priorities for response efforts<\/p>\n
and ensures that all actions are accomplished within the priorities established<\/p>\n
Makes executive decisions based on policies of Laguna Woods Village<\/p>\n
Keeps the City of Laguna Woods EOC appraised of response operations<\/p>\n
Develops and issues rules, regulations and orders<\/p>\n
Establishes the appropriate level of EOC organization and staffing necessary to support<\/p>\n
operations and continuously monitors the effectiveness of that organization<\/p>\n
Obtains support for the EOC as required<\/p>\n
With assistance provided by EOC personnel:<\/p>\n
[\u00a2]<\/p>\n
Operates communications and warning systems<\/p>\n
[\u00a2]<\/p>\n
Provides information and guidance to the public<\/p>\n
[\u00a2]<\/p>\n
Maintains information on the status of resources, services and operations<\/p>\n
[\u00a2]<\/p>\n
Identifies and analyzes potential hazards, and recommends appropriate<\/p>\n
countermeasures<\/p>\n
Collects, evaluates and disseminates damage assessment and information<\/p>\n
Provides reports to the City of Laguna Woods EOC as necessary and\/or log on to<\/p>\n
WebEOC\u00ae and populate information related to the incident<\/p>\n
CHECKLIST ACTIONS<\/p>\n
Activation:<\/p>\n
0 Conduct a conference call with department heads to discuss the following:<\/p>\n
LJ<\/p>\n
Determine the operational status and appropriate level of EOC activation based on the known<\/p>\n
situation<\/p>\n
Respond to the Laguna Woods Village EOC as appropriate<\/p>\n
Determine any immediate community alert\/warning needs and activate appropriate warning<\/p>\n
systems<\/p>\n
Verify that appropriate personnel for initial activation of the EOC are en route<\/p>\n
Direct activation of EOC as required<\/p>\n
Obtain briefings from whatever sources are available<\/p>\n
34
\nEmergency Operations Center Activation Guide<\/p>\n
0 Include the EOC Liaison in all briefings<\/p>\n
Start-Up Actions:<\/p>\n
Review your position responsibilities as identified in the EOP<\/p>\n
Identify yourself as the director of the EOC by putting on the vest with your title or name tag<\/p>\n
Print your name on the EOC organizational chart next to your assignment<\/p>\n
Direct the implementation of the Laguna Woods Village EOP<\/p>\n
Confirm the level of EOC activation and ensure that EOC positions and ICS field positions are staffed<\/p>\n
as needed<\/p>\n
In coordination with EOC liaison officer, notify the City of Laguna Woods via telephone that the<\/p>\n
Laguna Woods Village EOC is activated<\/p>\n
Assign staff to initiate EOC check-in procedures<\/p>\n
Ensure the EOC operations chief is designated and that the EOC is properly set up and operational<\/p>\n
Confer with EOC personnel to determine what representation is needed at the EOC from other<\/p>\n
agencies<\/p>\n
Schedule the first policy meeting<\/p>\n
Ensure that management is staffed as soon as possible at the level needed:<\/p>\n
LJ<\/p>\n
Public information officer<\/p>\n
LJ<\/p>\n
Liaison officer<\/p>\n
LJ<\/p>\n
Legal\/Legislative liaison<\/p>\n
LJ<\/p>\n
Safety officer<\/p>\n
LJ<\/p>\n
Security officer<\/p>\n
Appoint and ensure that EOC section chiefs (general staff) are in place as soon as possible and are<\/p>\n
staffing their respective sections, branches, groups and units as appropriate:<\/p>\n
LJ<\/p>\n
EOC operations section chief<\/p>\n
LJ<\/p>\n
EOC planning\/intelligence section chief<\/p>\n
LJ<\/p>\n
EOC logistics section chief<\/p>\n
LJ<\/p>\n
EOC finance\/administration section chief<\/p>\n
Request additional personnel to maintain a 24-hour operation as required<\/p>\n
Attend briefings conducted by the EOC section personnel prior to them assuming their duties.<\/p>\n
Briefings should include:<\/p>\n
LJ<\/p>\n
Current situation assessment<\/p>\n
LJ<\/p>\n
Identification of specific job responsibilities<\/p>\n
LJ<\/p>\n
Identification of coworkers within the job function and\/or geographical assignment<\/p>\n
LJ<\/p>\n
Availability of communications<\/p>\n
LJ<\/p>\n
Location of work area<\/p>\n
LJ<\/p>\n
Identification of eating and sleeping arrangements as appropriate<\/p>\n
LJ<\/p>\n
Procedural instructions for obtaining additional supplies, services, and personnel<\/p>\n
LJ<\/p>\n
Identification of operational period work shifts<\/p>\n
Identify immediate unmet needs and\/or outstanding resource requests<\/p>\n
In coordination with the planning section chief, establish the frequency of briefing sessions<\/p>\n
Ensure that all EOC management team meetings, general staff meetings and policy decisions are<\/p>\n
documented by a scribe<\/p>\n
35
\nEmergency Operations Center Activation Guide<\/p>\n
Ensure that telephone, radio and data communications with other facilities are established and<\/p>\n
tested<\/p>\n
Ensure that all departments account for personnel and work assignments<\/p>\n
Confirm the delegation of authority; obtain any guidance or direction as necessary<\/p>\n
Determine the appropriate delegation of purchasing authority to the purchasing unit of<\/p>\n
finance\/administration<\/p>\n
Ensure that the field agency representatives have been assigned to other facilities as necessary<\/p>\n
Determine the need for and establish, if necessary, a deputy EOC director position<\/p>\n
Based on the situation as known or forecast, determine likely future EOC management section<\/p>\n
needs<\/p>\n
Think ahead and anticipate situations and problems before they occur<\/p>\n
General Operational Duties:<\/p>\n
Make a list of key issues to be accomplished within the next operational period<\/p>\n
Ensure that all activity logs and files are maintained<\/p>\n
Resolve problems that arise in fulfilling EOC responsibilities<\/p>\n
Anticipate potential situation changes, such as severe aftershocks<\/p>\n
Chair periodic briefings of the policy group (As the director of EOC, you may also be referred to as<\/p>\n
the director of emergency services who chairs the EOC policy group)<\/p>\n
Ensure that the EOC liaison is included in all briefings<\/p>\n
Use face-to-face communication in the EOC whenever possible and document decisions and policy<\/p>\n
Brief your relief at the shift change; ensure that in-progress activities are identified and follow-up<\/p>\n
requirements are known<\/p>\n
Ensure that all personnel time and costs are tracked for documentation<\/p>\n
Specific Operational Duties:<\/p>\n
Develop overall strategy with the EOC section chiefs<\/p>\n
Ensure that EOC sections are carrying out their principle duties:<\/p>\n
LJ<\/p>\n
Implementing operational objectives per the EOC action plan<\/p>\n
LJ<\/p>\n
Preparing action plans and status reports<\/p>\n
LJ<\/p>\n
Providing adequate facility and operational support<\/p>\n
LJ<\/p>\n
Providing administrative and fiscal record keeping and support<\/p>\n
Develop and issue appropriate rules, regulations and orders<\/p>\n
Monitor periodic briefing sessions with the entire EOC team to update the overall situation<\/p>\n
Conduct periodic situational updates with the City of Laguna Woods EOC<\/p>\n
Set priorities for restoration of services<\/p>\n
Participate in action planning meetings of section and branch coordinators, agency representatives<\/p>\n
(as required) and key staff. The activities to be covered in an action planning meeting are:<\/p>\n
LJ<\/p>\n
Review briefings on current and forecasted situation<\/p>\n
LJ<\/p>\n
Obtain any additional information from other sources on the current situation assessment<\/p>\n
LJ<\/p>\n
Review availability and status of ordered, en route, or staged resource<\/p>\n
LJ<\/p>\n
Establish with staff the next operational period for which the EOC action plan should be<\/p>\n
developed<\/p>\n
36
\nEmergency Operations Center Activation Guide<\/p>\n
Define priority actions to be accomplished or undertaken within the next operational period in<\/p>\n
light of the known and forecasted situation and status of available resources<\/p>\n
Establish assignments for available and incoming resources based on current and forecast<\/p>\n
situation and established priorities<\/p>\n
Determine needs for additional resources<\/p>\n
Establish specific responsibilities for ordering<\/p>\n
Discuss and resolve any internal coordination issues<\/p>\n
LJ<\/p>\n
Ensure that staff is clear on the EOC action plan<\/p>\n
LJ<\/p>\n
Confirm the time for the next action planning meeting<\/p>\n
Approve and authorize the implementation of the EOC action plan developed and prepared by EOC<\/p>\n
planning\/intelligence and EOC management team<\/p>\n
In conjunction with the EOC public information officer (P10), coordinate and conduct news<\/p>\n
conferences and review media releases as required. Establish procedures for information releases<\/p>\n
affecting interagency coordination<\/p>\n
Authorize the PIO to release information to the media and to coordinate with the city and OA PIO<\/p>\n
Monitor performance of EOC personnel for signs of stress or underperformance, initiate critical<\/p>\n
incident stress debriefing as appropriate in coordination with personnel unit of the logistics section<\/p>\n
In conjunction with the EOC safety officer, establish and maintain a safe and healthy working<\/p>\n
environment<\/p>\n
Ensure that proper security of the EOC is maintained at all times<\/p>\n
Ensure that the EOC liaison officer is providing for and maintaining positive and effective<\/p>\n
interagency coordination<\/p>\n
Establish and maintain contacts with adjacent jurisdictions\/agencies and with other organizational<\/p>\n
levels as appropriate<\/p>\n
Monitor section-level activities to ensure that all appropriate actions are being taken<\/p>\n
Brief your relief at the shift change; ensure that in-progress activities are identified and follow-up<\/p>\n
requirements are known<\/p>\n
Deactivation:<\/p>\n
Authorize deactivation of sections, branches or units when they are no longer required<\/p>\n
In coordination with the liaison officer, notify City of Laguna Woods and other stakeholders as<\/p>\n
necessary of planned time for deactivation<\/p>\n
Ensure that any open actions not yet completed will be taken care of after deactivation<\/p>\n
Ensure that all required forms or reports are completed prior to deactivation<\/p>\n
Be prepared to provide input to the EOC after-action report<\/p>\n
Deactivate the EOC and close out logs when the emergency situation no longer requires EOC<\/p>\n
activation<\/p>\n
Identify primary lead\/contact person\/department as the recovery lead\/officer<\/p>\n
As necessary, provide a forwarding phone number where you can be reached<\/p>\n
Support ongoing recovery efforts and monitor any unmet needs<\/p>\n
Provide support as necessary to city, state and federal agencies<\/p>\n
37
\nEmergency Operations Center Activation Guide<\/p>\n
Legal Advisor<\/p>\n
Name<\/p>\n
Phone<\/p>\n
Date<\/p>\n
Start Time<\/p>\n
End Time<\/p>\n
Responsible Department<\/p>\n
Responsible Position<\/p>\n
GENERAL DUTIES<\/p>\n
Prepares legal documents and provide legal services as required<\/p>\n
Maintains legal information, records, and reports relative to the emergency<\/p>\n
Commences legal proceedings as needed<\/p>\n
Participates as a member of the EOC team when requested by the director of the emergency<\/p>\n
operations center<\/p>\n
CHECKLIST ACTIONS<\/p>\n
Start-Up Actions:<\/p>\n
Check in upon arrival at the EOC<\/p>\n
Report to the EOC director<\/p>\n
Obtain a briefing on the situation<\/p>\n
Determine your personal operating location and set up as necessary<\/p>\n
Review your position responsibilities<\/p>\n
Identify yourself as the legal advisor\/officer by putting on the vest with your title or name tag<\/p>\n
Print your name on the EOC organizational chart next to your assignment<\/p>\n
Clarify any issues regarding your authority and assignment and what others in the organization do<\/p>\n
Determine 24-hour staffing requirements and request additional support as required<\/p>\n
Request additional resources through the appropriate EOC logistics unit<\/p>\n
Based on the situation as known or forecasted, determine likely future needs<\/p>\n
Think ahead and anticipate situations and problems before they occur<\/p>\n
Open a position log and maintain all required records and documentation to support the EOC after-<\/p>\n
action report and the history of the emergency\/disaster. Document:<\/p>\n
Messages received<\/p>\n
Action taken<\/p>\n
Decision justification and documentation<\/p>\n
Requests filled<\/p>\n
Legal opinions given<\/p>\n
38
\nEmergency Operations Center Activation Guide<\/p>\n
General Operational Duties:<\/p>\n
a<\/p>\n
Keep up to date on the situation and resources associated with your position; maintain current<\/p>\n
status reports and displays<\/p>\n
a<\/p>\n
Keep the EOC director advised of your status, activity and on any problem areas that currently need<\/p>\n
or will require solutions<\/p>\n
Review situation reports as they are received; verify information where questions exist<\/p>\n
Determine and anticipate support requirements<\/p>\n
Monitor your position activities and adjust staffing and organization to meet current needs<\/p>\n
Use face-to-face communication in the EOC whenever possible and document decisions and policy<\/p>\n
Ensure that your personnel and equipment time records as well as record of expendable materials<\/p>\n
used are provided to the EOC director at the end of each operational period<\/p>\n
Brief your relief at shift-change time<\/p>\n
Ensure that in-progress activities are identified and follow-up requirements are known<\/p>\n
Ensure all personnel time and costs are tracked for documentation<\/p>\n
Specific Operational Duties:<\/p>\n
Prepare legal documents required by the EOC director<\/p>\n
Ensure that legal documents are properly recorded so as to be enforceable<\/p>\n
Develop rules and regulations required for the acquisition and\/or control of critical resources<\/p>\n
Determine emergency ordinances and regulations to provide a legal basis for evacuation and\/or<\/p>\n
population control<\/p>\n
Commence civil and criminal proceedings as necessary and appropriate to implement and enforce<\/p>\n
emergency actions<\/p>\n
Advise the EOC director on areas of legal responsibility and identify potential liabilities<\/p>\n
Advise EOC director, and management personnel of the legality and\/or legal implications of<\/p>\n
contemplated emergency actions and\/or policies<\/p>\n
Prepare documents relative to the demolition of hazardous structures or conditions<\/p>\n
Provide legal interpretations of union contracts, personnel codes and policies, purchasing policies,<\/p>\n
etc., as requested<\/p>\n
Deactivation:<\/p>\n
Ensure that all required forms or reports are completed prior to your release and departure<\/p>\n
Be prepared to provide input to the EOC after-action report<\/p>\n
Determine what follow-up to your assignment might be required before you leave<\/p>\n
Deactivate the legal advisor\/officer position and close out logs when authorized by the EOC<\/p>\n
director<\/p>\n
As necessary, provide a forwarding phone number where you can be reached<\/p>\n
39
\nEmergency Operations Center Activation Guide<\/p>\n
EOC Liaison Officer<\/p>\n
Name<\/p>\n
Phone<\/p>\n
Date<\/p>\n
Start Time<\/p>\n
End Time<\/p>\n
Responsible Department<\/p>\n
Responsible Position<\/p>\n
GENERAL DUTIES<\/p>\n
LJ<\/p>\n
Acts as a point of contact for the following types of agencies\/external organizations:<\/p>\n
City of Laguna Woods<\/p>\n
Operational area<\/p>\n
Other jurisdictions<\/p>\n
American Red Cross<\/p>\n
Businesses<\/p>\n
California OES<\/p>\n
FEMA<\/p>\n
Hospitals<\/p>\n
Orange County Health Care Agency<\/p>\n
Salvation Army<\/p>\n
Other<\/p>\n
Advises the EOC director regarding emergency management issues and proper requesting and<\/p>\n
recording procedures<\/p>\n
Coordinates with agency representatives assigned to the EOC and handles requests from other<\/p>\n
agencies for sending liaison personnel to other EOCs<\/p>\n
Functions as a central point of contact for incoming agency representatives and provides<\/p>\n
workspace\/arrangements for agency representatives as necessary.<\/p>\n
As required, works in coordination with the EOC director to obtain workspace or resources to<\/p>\n
support agency representatives<\/p>\n
Ensures that all developed guidelines, directives, action plans and appropriate situation<\/p>\n
information is disseminated to agency\/external representatives<\/p>\n
CHECKLIST ACTIONS<\/p>\n
Start-Up Actions:<\/p>\n
Check in upon arrival at EOC; set up as necessary<\/p>\n
Report to the EOC director<\/p>\n
Obtain a briefing on the situation<\/p>\n
Determine your personal operating location and set up as necessary<\/p>\n
Review your position responsibilities<\/p>\n
40
\nEmergency Operations Center Activation Guide<\/p>\n
Identify yourself as the EOC liaison officer by putting on the vest with your title and\/or name tag<\/p>\n
Print your name on the EOC organizational chart next to your assignment<\/p>\n
Clarify any issues regarding your authority, assignments and what others in the organization are<\/p>\n
doing<\/p>\n
Initiate and maintain an activity log of significant events<\/p>\n
As soon as practicable after determination of the initial situation, the liaison officer must establish<\/p>\n
communication between any necessary adjacent EOC personnel, responding government agencies,<\/p>\n
and responding outside-jurisdiction EOC personnel (be proactive; don\u2019t wait for these individuals to<\/p>\n
come to you)<\/p>\n
Determine what communications systems will be utilized and ensure that all are fully operational<\/p>\n
Maintain and post a list of phone contacts and numbers for assisting and coordinating agencies and<\/p>\n
agency representatives that are working with the EOC<\/p>\n
Determine if you will need additional personnel to handle the liaison function; activate and manage<\/p>\n
a liaison unit as needed<\/p>\n
Attend all policy group meetings and EOC briefings<\/p>\n
Initiate an activity log, maintain all required records and documentation to support the after-action<\/p>\n
report and the history of the emergency\/disaster. Document:<\/p>\n
LJ<\/p>\n
Messages received<\/p>\n
LJ<\/p>\n
Action taken<\/p>\n
LJ<\/p>\n
Decision justification and documentation<\/p>\n
LJ<\/p>\n
Requests filled<\/p>\n
LJ<\/p>\n
EOC personnel, time on\/off duty and assignments<\/p>\n
General Operational Duties:<\/p>\n
a<\/p>\n
Keep up to date on the situation and resources associated with your position; maintain current<\/p>\n
status reports and displays<\/p>\n
Keep the EOC advised of your status and activity and on any unmet needs and\/or resource requests<\/p>\n
Review situation reports as they are received; verify information where questions exist<\/p>\n
Monitor your position activities and adjust staffing and organization to meet current needs<\/p>\n
Use face-to-face communication in the EOC whenever possible and document decisions and policy<\/p>\n
Brief your relief at the shift change; ensure that in-progress activities are identified and follow-up<\/p>\n
requirements are known<\/p>\n
a<\/p>\n
Ensure that all personnel time and costs are tracked for reimbursement<\/p>\n
Specific Operational Duties:<\/p>\n
0 Arrange and coordinate VIP tours with PIO, legislative liaison and others as directed<\/p>\n
0 Contact all on-site EOC agency representatives to ensure that they:<\/p>\n
LJ<\/p>\n
Signed into the EOC<\/p>\n
LJ<\/p>\n
Understand their assigned function<\/p>\n
LJ<\/p>\n
Know their work location<\/p>\n
LJ<\/p>\n
Understand EOC organization and floor plan (provide both)<\/p>\n
LJ<\/p>\n
Have been given an appropriate safety briefing<\/p>\n
0 Determine if outside liaison is required with other agencies such as:<\/p>\n
41
\nEmergency Operations Center Activation Guide<\/p>\n
LJ<\/p>\n
Local\/county\/state\/federal agencies<\/p>\n
LJ<\/p>\n
Volunteer organizations<\/p>\n
LJ<\/p>\n
Private sector organizations<\/p>\n
Brief agency representatives on current situation, priorities and EOC action plan<\/p>\n
Request that agency representatives contact their agency, determine level of activation of agency<\/p>\n
facilities and obtain any intelligence or situation information that may be useful to the EOC<\/p>\n
Respond to requests for liaison personnel from other agencies<\/p>\n
Act as liaison with city, state or federal emergency response officials and appropriate local<\/p>\n
personnel<\/p>\n
Respond to requests from sections and branches\/groups\/units for agency information and direct<\/p>\n
requesters to appropriate agency representatives<\/p>\n
Provide periodic update briefings to agency representatives as necessary<\/p>\n
Deactivation:<\/p>\n
Release agency representatives no longer required in the EOC after coordination with the<\/p>\n
director\/EOC and rest of the general staff<\/p>\n
Ensure that all required forms or reports are completed prior to your release and departure<\/p>\n
Be prepared to provide input to after-action report<\/p>\n
Determine what follow-up to your assignment might be required before you leave<\/p>\n
Deactivate the liaison officer position and close out logs when authorized by the director of<\/p>\n
emergency services<\/p>\n
As necessary, provide a forwarding phone number where you can be reached<\/p>\n
42
\nEmergency Operations Center Activation Guide<\/p>\n
EOC Coordinator<\/p>\n
Name<\/p>\n
Phone<\/p>\n
Date<\/p>\n
Start Time<\/p>\n
End Time<\/p>\n
Responsible Department<\/p>\n
Responsible Position<\/p>\n
CHECKLIST ACTIONS<\/p>\n
Start-Up Actions:<\/p>\n
Clarify EOC activation level and activation of the employee notification procedure<\/p>\n
Receive incident briefing from the EOC director<\/p>\n
Notify the City of Laguna Woods of the EOC activation<\/p>\n
Assess emergency impacts and provide advice to the EOC director as necessary<\/p>\n
Assist the EOC director in filling needed workstation assignments<\/p>\n
Provide assistance and information to section chiefs as required<\/p>\n
Assist in determining 24-hour staffing requirements and request additional support as required<\/p>\n
Position Operational Duties:<\/p>\n
0 Assist the general staff and the EOC director in developing an overall strategy, including:<\/p>\n
Assess the situation<\/p>\n
Define the problem<\/p>\n
Establish priorities<\/p>\n
Determine the need for evacuation<\/p>\n
Estimate the incident duration<\/p>\n
Assist in determining if there is a need to request the City of Laguna Woods to proclaim a Local<\/p>\n
Emergency<\/p>\n
Advise the EOC director about proclamations, emergency ordinances and other legal documents<\/p>\n
required by the policy group and the EOC director<\/p>\n
Assist planning\/intelligence in the development, continuous updating and execution of the EOC<\/p>\n
action plan<\/p>\n
a<\/p>\n
Ensure efficient operating procedures within the EOC; aAssist any function in addressing any issues<\/p>\n
that might arise<\/p>\n
a<\/p>\n
Monitor performance of EOC personnel for signs of stress or under-performance and advise EOC<\/p>\n
director of condition<\/p>\n
1 Ensure that EOC personnel are properly maintaining all documentation<\/p>\n
1 Log on to WebEOC\u00ae if necessary<\/p>\n
QU Facilitate and attend periodic briefing sessions conducted by the EOC director<\/p>\n
43
\nEmergency Operations Center Activation Guide<\/p>\n
Advise the EOC director of any issues that need to be addressed and of any responsibilities that<\/p>\n
need to be assigned<\/p>\n
Liaison with other agencies (ARC, city emergency managers, operational area, state and FEMA) as<\/p>\n
assigned; eEnsure that all notifications are made to the City of Laguna Woods and verify that<\/p>\n
requests for assistance have been addressed<\/p>\n
Ensure that all necessary communications have been established<\/p>\n
Coordinate and monitor all EOC visitations<\/p>\n
Coordinate all EOC functions with neighboring jurisdictions, the City of Laguna Woods and other<\/p>\n
support and response organizations<\/p>\n
Assist in shift change issues<\/p>\n
Deactivation:<\/p>\n
Ensure that all required forms or reports are completed prior to your release and departure<\/p>\n
Be prepared to provide input to after-action report<\/p>\n
Determine what follow-up to your assignment might be required before you leave<\/p>\n
Close out logs when authorized by the EOC director<\/p>\n
As necessary, provide a forwarding phone number where you can be reached<\/p>\n
Checkout of the EOC<\/p>\n
44
\nEmergency Operations Center Activation Guide<\/p>\n
Public Information Officer<\/p>\n
Name<\/p>\n
Phone<\/p>\n
Date<\/p>\n
Start Time<\/p>\n
End Time<\/p>\n
Responsible Department<\/p>\n
Responsible Position<\/p>\n
GENERAL DUTIES<\/p>\n
Formulates emergency messages for corrective action recommendations to the community and<\/p>\n
for press release information<\/p>\n
Warns employees and the community of impending dangers via CodeRED\u00ae<\/p>\n
Coordinates media relations with the City of Laguna Woods and the Orange County operational<\/p>\n
area<\/p>\n
The Village Management Services CEQ\u2019s office and\/or EOC serves as the dissemination point for<\/p>\n
all media releases; other agencies wishing to release information to the public should<\/p>\n
coordinate through the public information officer and\/or the City of Laguna Woods EOC PIO<\/p>\n
Coordinates as necessary to ensure that the public within the affected area receives complete,<\/p>\n
accurate, timely and consistent information about lifesaving procedures, health preservation<\/p>\n
instructions, emergency status and other information, as well as relief programs and services<\/p>\n
Maintains a relationship with the media representatives and hold periodic press conferences as<\/p>\n
required<\/p>\n
CHECKLIST ACTIONS<\/p>\n
Start-Up Actions:<\/p>\n
Check in upon arrival at the emergency operations center and set up as necessary<\/p>\n
Report to EOC director<\/p>\n
Obtain a briefing on the situation<\/p>\n
Review your position responsibilities<\/p>\n
Identify yourself as the PIO by putting on the vest with your title and\/or name tag<\/p>\n
Print your name on the EOC organization chart next to your assignment<\/p>\n
Clarify any issues regarding your authority and assignment<\/p>\n
Determine 24-hour staffing requirements and request additional support as required<\/p>\n
Make required personnel assignments as staff arrives at the EOC or media center<\/p>\n
Think ahead and anticipate situations and problems before they occur<\/p>\n
Initiate an activity log to maintain all required records and documentation to support the after-<\/p>\n
action report and the history of the emergency\/disaster. Document:<\/p>\n
LJ<\/p>\n
Messages received<\/p>\n
LJ<\/p>\n
Action taken<\/p>\n
45
\nEmergency Operations Center Activation Guide<\/p>\n
LJ<\/p>\n
Decision justification and documentation<\/p>\n
LJ<\/p>\n
Requests filled<\/p>\n
LJ<\/p>\n
EOC personnel, time on duty and assignments<\/p>\n
General Operational Duties:<\/p>\n
a<\/p>\n
Keep up to date on the situation and resources associated with your position; maintain current<\/p>\n
status reports and displays<\/p>\n
a<\/p>\n
Keep the EOC director advised of your status and activity and on any problem areas that currently<\/p>\n
need or will require solutions<\/p>\n
a<\/p>\n
Establish operating procedures with the communications unit of logistics for use of telephone,<\/p>\n
radios, and data systems; make any priorities or special requests known<\/p>\n
a<\/p>\n
Review situation reports as they are received; verify information where questions exist<\/p>\n
a<\/p>\n
Anticipate potential situation changes, such as severe aftershocks, in all planning; develop a backup<\/p>\n
plan for all plans and procedures requiring off-site communications<\/p>\n
Maintain fact sheet and information for the Laguna Woods Village website<\/p>\n
Monitor your position activities and adjust staffing and organization to meet current needs<\/p>\n
Use face-to-face communication in the EOC whenever possible and document decisions and policy<\/p>\n
Establish phone banks for citizen’s information calls as needed through logistics unit<\/p>\n
Assign responsibilities:<\/p>\n
LJ<\/p>\n
Media center<\/p>\n
LJ<\/p>\n
Field operations media coordinator(s)<\/p>\n
LJ<\/p>\n
Documentation coordinator<\/p>\n
LJ<\/p>\n
Phone coordinator\/information hotline, and clerical support<\/p>\n
LJ<\/p>\n
Social media messaging and website updates<\/p>\n
Ensure that your personnel and equipment time records and documentation of expendable<\/p>\n
materials used are provided to your section coordinator at the end of each operational period<\/p>\n
Ensure that all personnel time and costs are tracked for documentation<\/p>\n
Brief your relief at the shift change. Ensure that in-progress activities are identified and follow-up<\/p>\n
requirements are known<\/p>\n
If phones are inoperable request the Laguna Woods Village amateur radio operators for support<\/p>\n
Specific Operational Duties:<\/p>\n
Secure guidance from the EOC director regarding the release of available information<\/p>\n
Ensure that all information released to the public is properly vetted and verified<\/p>\n
Keep the EOC director advised of all unusual requests for information and of all major critical or<\/p>\n
unfavorable media comments; provide an estimate of the impact and severity and make<\/p>\n
recommendations as appropriate<\/p>\n
Coordinate all media events with the EOC director<\/p>\n
Ensure that all personnel are aware that they must coordinate release of emergency information<\/p>\n
through the P10 and that all press releases must be cleared with the Village Management Services<\/p>\n
chief executive officer, community manager or EOC director before releasing information to the<\/p>\n
media<\/p>\n
46
\nEmergency Operations Center Activation Guide<\/p>\n
Establish the joint information center (JIC) at an appropriate remote site from the incident for<\/p>\n
media use and dissemination of information (as necessary); identify necessary workspace,<\/p>\n
materials, telephones and staffing; aAnnounce safe access routes to the JIC for media<\/p>\n
Schedule and post times and locations of news briefings in appropriate areas<\/p>\n
Prepare and provide approved information to the media; pPost news releases in the EOC and<\/p>\n
disseminate to residents<\/p>\n
Monitor for conflicting public information being released by other entities, including the City of<\/p>\n
Laguna Woods EOC<\/p>\n
Interact with other branches\/groups\/units to provide and obtain information relative to public<\/p>\n
information operations<\/p>\n
Coordinate with the situation status unit of planning\/intelligence and define areas of special<\/p>\n
interest for public information action. Identify means for securing the information as it is developed<\/p>\n
Maintain current situational status for presentation to media<\/p>\n
Obtain, process and summarize information in a form usable in presentations<\/p>\n
Provide periodic briefings and press releases about the disaster situation throughout the affected<\/p>\n
areas. Refer media representatives to incident level PIOs for specific information<\/p>\n
As required and in coordination with the EOC director, periodically prepare briefings and\/or talking<\/p>\n
points for the policy group, liaison and elected officials<\/p>\n
Respond to information requests from the EOC director and EOC team<\/p>\n
Ensure that an information hotline function is established as necessary and has the means for<\/p>\n
providing information to the residents and for responding to false or erroneous information<\/p>\n
Request sufficient staffing (from personnel or volunteer unit) and telephones to efficiently handle<\/p>\n
incoming media\/public calls and to gather status information<\/p>\n
Prepare, update and distribute to the residents\/public disaster assistance information identifying<\/p>\n
locations to obtain food, shelter, supplies, health services, etc.<\/p>\n
Prepare a briefing sheet to be distributed to all residents\/employees at the beginning of each shift<\/p>\n
so they can answer questions from the public, such as shelter locations, water distribution sites,<\/p>\n
etc.<\/p>\n
Broadcast emergency information\/updates on local media; arrange for meetings between media<\/p>\n
and Village Management Services or incident personnel<\/p>\n
Provide escort services to the media and VIPs; arrange for tours and photo opportunities when<\/p>\n
available staff and time permit; cCoordinate VIP tours with liaison officer, Village Management<\/p>\n
Services and city officials<\/p>\n
Assist in making arrangements with adjacent jurisdictions for media visits<\/p>\n
Determine requirements for support to the emergency public information function at other EOC<\/p>\n
levels<\/p>\n
Monitor broadcast media and use information to develop follow-up news releases and rumor<\/p>\n
control<\/p>\n
If and when federal emergency response teams respond, coordinate activities through the City of<\/p>\n
Laguna Woods EOC to ensure coordination of local, state and federal public information activities<\/p>\n
Ensure that announcements, information and materials are translated\/prepared for special<\/p>\n
populations (non-English speakers, nonreaders, the elderly and the hearing, sight and mobility<\/p>\n
impaired, etc.)<\/p>\n
Prepare materials that describe the health risks associated with each hazard, the appropriate self-<\/p>\n
help or first aid actions and other appropriate survival measures<\/p>\n
47
\nEmergency Operations Center Activation Guide<\/p>\n
0 Prepare instructions for residents who must evacuate from a high-risk area, including the following<\/p>\n
information for each threat: evacuation routes, locations of shelters and suggestions on types and<\/p>\n
quantities of clothing, food and medical items<\/p>\n
During periods of increased national readiness, or in times of need, prepare materials that address<\/p>\n
national security survival tips<\/p>\n
Issue timely and consistent public advisories, information and instructions for life safety, health and<\/p>\n
assistance:<\/p>\n
LJ<\/p>\n
What to do and why<\/p>\n
LJ<\/p>\n
What not to do and why<\/p>\n
LJ<\/p>\n
Hazardous areas and structures to stay away from<\/p>\n
Evacuation routes, instructions and arrangements for persons without transportation or special<\/p>\n
needs (nonambulatory, sight impaired, etc.)<\/p>\n
Location of mass care shelters, first aid stations, food and water distribution points, etc.<\/p>\n
Location of volunteer registration centers in the city if necessary<\/p>\n
Information regarding donations<\/p>\n
Street and freeway overpass conditions, congested areas to avoid, and alternate routes to take<\/p>\n
Instructions from the coroner and public health officials pertaining to dead bodies, potable<\/p>\n
water, human waste and spoiled food disposal<\/p>\n
Weather hazards when appropriate<\/p>\n
Public information hotline numbers<\/p>\n
Status of local proclamation, governor\u2019s proclamation or presidential declaration<\/p>\n
Local, state and federal assistance available; locations and times to apply<\/p>\n
How and where people can obtain information about relatives\/friends in the<\/p>\n
emergency\/disaster area (coordinate with the American Red Cross on the release of this<\/p>\n
information)<\/p>\n
Issue other information pertaining to the emergency\/disaster (acts of heroism, historical property<\/p>\n
damaged or destroyed, prominence of those injured or killed and other human-interest stories)<\/p>\n
Through the City of Laguna Woods, coordinate with state, federal, or private sector agencies to get<\/p>\n
technical information (health risks, weather, etc.) for release to the public and media<\/p>\n
Ensure file copies are maintained of all information released and posted in the EOC<\/p>\n
Provide copies of all releases to the EOC director<\/p>\n
Prepare final news releases and advise media representatives of points-of-contact for follow-up<\/p>\n
stories<\/p>\n
Deactivation:<\/p>\n
Ensure that all required forms or reports are completed prior to your release and departure<\/p>\n
Prepare and release pubic information throughout the recovery process<\/p>\n
Be prepared to provide input to the after-action report<\/p>\n
Determine what follow-up to your assignment might be required before you leave<\/p>\n
Deactivate the emergency public information position and close out logs when authorized by the<\/p>\n
director of the EOC<\/p>\n
As necessary, provide a forwarding phone number where you can be reached<\/p>\n
Check out of the EOC<\/p>\n
48
\nEmergency Operations Center Activation Guide<\/p>\n
EOC Safety Officer<\/p>\n
Name<\/p>\n
Phone<\/p>\n
Date<\/p>\n
Start Time<\/p>\n
End Time<\/p>\n
Responsible Department<\/p>\n
Responsible Position<\/p>\n
GENERAL DUTIES<\/p>\n
Ensures that all emergency response personnel follow and demonstrates appropriate health<\/p>\n
and safety precautions during an emergency<\/p>\n
Ensures that all facilities used in support of EOC operations have healthy and safe operating<\/p>\n
conditions<\/p>\n
Ensures that all facilities meet Americans with Disabilities Act requirements<\/p>\n
Identifies hazardous situations associated with the incident<\/p>\n
Reviews the EOC action plan for safety implications and provides safety messages in the<\/p>\n
incident action plan<\/p>\n
Exercises emergency authority to stop any activity deemed unsafe and prevents unsafe acts<\/p>\n
Coordinates with the on-site safety officers to ensure that on-site safety plans are developed as<\/p>\n
needed<\/p>\n
Reviews on-site safety plans<\/p>\n
Identifies and mitigates safety hazards and situations of potential liability<\/p>\n
Investigates accidents that have occurred within the incident area or at sites\/facilities<\/p>\n
supporting response operations<\/p>\n
CHECKLIST ACTIONS<\/p>\n
Start-Up Actions:<\/p>\n
Check in upon arrival at the EOC<\/p>\n
Report to the EOC director<\/p>\n
Obtain a briefing on the situation<\/p>\n
Participate in all policy group meetings; advise on safety and other risk management issues<\/p>\n
Determine your personal operating location and set up as necessary<\/p>\n
Identify yourself as the EOC safety officer by putting on the vest with your title and\/or name tag<\/p>\n
Print your name on the EOC organizational chart next to your assignment<\/p>\n
Clarify any issues regarding your authority and assignment<\/p>\n
Determine 24-hour staffing requirements and request additional support as required<\/p>\n
Based on the situation, as known or forecast, determine likely future branch\/unit needs<\/p>\n
49
\nEmergency Operations Center Activation Guide<\/p>\n
QO Initiate an activity log, maintain all required records and documentation to support the after-action<\/p>\n
report and the history of the emergency\/disaster. Document:<\/p>\n
LJ<\/p>\n
Messages received<\/p>\n
LJ<\/p>\n
Action taken<\/p>\n
LJ<\/p>\n
Decision justification and documentation<\/p>\n
General Operational Duties:<\/p>\n
a<\/p>\n
Keep up to date on the situation and resources associated with your position; maintain current<\/p>\n
status reports and displays<\/p>\n
a<\/p>\n
Keep the director\/EOC advised of your status, activity and any problem areas that currently need or<\/p>\n
will require solutions<\/p>\n
a<\/p>\n
Establish operating procedure with the communications unit of EOC logistics for use of telephone,<\/p>\n
radio and data systems; make priorities or special requests known<\/p>\n
Review situation reports as they are received; verify information where questions exist<\/p>\n
Monitor your position activities, adjust staffing and organization to meet current needs<\/p>\n
Use face-to-face communication in the EOC when possible and document decisions\/policy<\/p>\n
Ensure that all personnel time and costs are tracked for documentation<\/p>\n
Ensure that your personnel and equipment time records and documentation of expendable<\/p>\n
materials used are provided to your section coordinator at the end of each operational period<\/p>\n
Brief your relief at the shift change; ensure that in-progress activities are identified and follow-up<\/p>\n
requirements are known<\/p>\n
Keep up to date on the situation and resources associated with your position; review and maintain<\/p>\n
current status reports and displays<\/p>\n
Anticipate potential situation changes, such as severe aftershocks, in all planning; develop a backup<\/p>\n
plan for all plans and procedures requiring off-site communications<\/p>\n
Specific Operational Duties:<\/p>\n
Assist the director\/EOC in all health and safety issues<\/p>\n
Participate in all policy group meetings; advise on health, safety and other risk management issues<\/p>\n
Participate in planning meetings and EOC briefings<\/p>\n
Participate in the development of the EOC action plan, making sure it includes health and safety<\/p>\n
messages<\/p>\n
Coordinate the on-site safety officers to ensure that on-site safety plans are developed<\/p>\n
Ensure that safety is the first priority for all residents and employees<\/p>\n
Periodically tour the entire facility to determine the scope of ongoing operations and address any<\/p>\n
health and safety concerns<\/p>\n
Identify hazardous situations in:<\/p>\n
LJ<\/p>\n
EOC<\/p>\n
LJ<\/p>\n
Field<\/p>\n
Investigate or ensure an investigation of accidents that have occurred<\/p>\n
Work through finance\/claims unit to investigate worker\u2019s compensation claims<\/p>\n
Request additional resources through the appropriate EOC logistics section unit<\/p>\n
Think ahead and anticipate situations\/problems before they occur<\/p>\n
50
\nEmergency Operations Center Activation Guide<\/p>\n
Deactivation:<\/p>\n
Ensure that all required forms or reports are completed prior to your release and departure<\/p>\n
Be prepared to provide input to the EOC after-action report<\/p>\n
Determine what follow-up to your assignment might be required before you leave<\/p>\n
Deactivate the EOC safety officer position and close out logs when authorized by the director\/EOC<\/p>\n
As necessary, provide a forwarding phone number where you can be reached<\/p>\n
Checkout of the EOC<\/p>\n
51
\nEmergency Operations Center Activation Guide<\/p>\n
EOC Security Officer<\/p>\n
Name<\/p>\n
Phone<\/p>\n
Date<\/p>\n
Start Time<\/p>\n
End Time<\/p>\n
Responsible Department<\/p>\n
Responsible Position<\/p>\n
GENERAL DUTIES<\/p>\n
Provides 24-hour a day security for EOC facilities<\/p>\n
Controls personnel access to facilities in accordance with policies established by the director of<\/p>\n
the emergency operations center<\/p>\n
Checks identification of EOC staff and visitors<\/p>\n
Ensures that personnel sign in upon arrival and sign out when leaving the EOC facility<\/p>\n
CHECKLIST ACTIONS<\/p>\n
Start-Up Actions:<\/p>\n
Check in upon arrival at the EOC<\/p>\n
Report to EOC director<\/p>\n
Obtain a briefing on the situation<\/p>\n
Determine your personal operating location and set up as necessary<\/p>\n
Identify yourself as the EOC security officer by putting on the vest with your title and\/or name tag<\/p>\n
Print your name on the EOC organizational chart next to your assignment<\/p>\n
Clarify any issues regarding your authority and assignment and what others in the EOC organization<\/p>\n
do<\/p>\n
Determine 24-hour staffing requirements and request additional support as required<\/p>\n
Request additional resources through appropriate EOC logistics section unit<\/p>\n
Based on the situation as known or forecast determine likely future branch\/unit needs<\/p>\n
Initiate an activity log, maintain all required records and documentation to support the after-action<\/p>\n
report and the history of the emergency\/disaster. Document:<\/p>\n
LJ<\/p>\n
Messages received<\/p>\n
LJ<\/p>\n
Action taken<\/p>\n
LJ<\/p>\n
Decision justification and documentation<\/p>\n
General Operational Duties:<\/p>\n
52
\nEmergency Operations Center Activation Guide<\/p>\n
Keep up to date on the situation and resources associated with your position; maintain current<\/p>\n
status reports and displays<\/p>\n
Keep the EOC director advised of your status, activity and on any problem areas that currently need<\/p>\n
or will require solutions<\/p>\n
Establish operating procedures with the communications unit of EOC logistics for use of telephone,<\/p>\n
radio and data systems; make any priorities or special requests known<\/p>\n
Review situation reports as they are received; verify information where questions exist<\/p>\n
Monitor your position activities and adjust staffing and organization to meet current needs<\/p>\n
Use face-to-face communication in the EOC whenever possible and document decisions and policy<\/p>\n
Ensure all personnel time and costs are tracked for documentation<\/p>\n
Ensure that your personnel and equipment time records and documentation of expendable<\/p>\n
materials used are provided to your section coordinator at the end of each operational period<\/p>\n
Brief your relief at the shift change; ensure that in-progress activities are identified and follow-up<\/p>\n
requirements are known<\/p>\n
Specific Operational Duties:<\/p>\n
Determine current security requirements and establish staffing as needed<\/p>\n
Ensure that all access points to the EOC are staffed to ensure security<\/p>\n
Determine needs for special communications; make needs known to the communications unit of<\/p>\n
the EOC logistics section<\/p>\n
Complete a radio or communications check with all on-duty security personnel as appropriate<\/p>\n
Establish or relocate security positions as dictated by the situation<\/p>\n
Determine needs for special access facilities; consider need for vehicle traffic control plan and<\/p>\n
develop if required<\/p>\n
Assist in any EOC evacuation<\/p>\n
Assist in sealing off any danger areas; provide access control as required<\/p>\n
As requested, provide security for any EOC critical facilities, supplies or materials<\/p>\n
Provide executive security as appropriate or required<\/p>\n
Provide security input and recommendations to the EOC director as appropriate to conditions<\/p>\n
Deactivation:<\/p>\n
Ensure that all required forms or reports are completed prior to your release and departure<\/p>\n
Be prepared to provide input to after-action report<\/p>\n
Determine what follow-up to your assignment might be required before you leave<\/p>\n
Deactivate the security officer position and close out logs when authorized by the EOC director<\/p>\n
As necessary, provide a forwarding phone number where you can be reached<\/p>\n
Check out of the EOC<\/p>\n
53
\nEmergency Operations Center Activation Guide<\/p>\n
The operations section is responsible for coordination of all response elements applied to the<\/p>\n
disaster\/emergency. The EOC operations section carries out the objectives of the EOC action plan and<\/p>\n
requests additional resources as requested.<\/p>\n
Operations Section<\/p>\n
Chief<\/p>\n
Infrastructure &<\/p>\n
Utilities Branch<\/p>\n
Medical Branch<\/p>\n
Search & Rescue<\/p>\n
Branch<\/p>\n
Law Branch<\/p>\n
Care and Shelter<\/p>\n
Branch<\/p>\n
54
\nEmergency Operations Center Activation Guide<\/p>\n
Operations Section Chief<\/p>\n
Name<\/p>\n
Phone<\/p>\n
Date<\/p>\n
Start Time<\/p>\n
End Time<\/p>\n
Responsible Department<\/p>\n
Responsible Position<\/p>\n
Immediate Supervisor Director of emergency operations center (EOC)<\/p>\n
Supervises:<\/p>\n
Search and rescue branch<\/p>\n
Infrastructure damage and utilities branch<\/p>\n
Medical branch<\/p>\n
Law branch<\/p>\n
Care and shelter branch<\/p>\n
GENERAL DUTIES<\/p>\n
Under the direction of the director\/EQOC, the operations section chief manages all incident tactical<\/p>\n
activities, implements tactical components of the incident action plan and is responsible for the<\/p>\n
management of all operations directly applicable to the primary mission:<\/p>\n
Executes the EOC action plan<\/p>\n
Manages activities in direct support of field operations for the entire disaster organization<\/p>\n
Implements executive decisions with respect to priorities and response plans<\/p>\n
Participates in development of the EOC action plan<\/p>\n
Supervises operations section in accordance with the incident action plan<\/p>\n
Supports incident command posts in identifying incident priorities, assessing resources and<\/p>\n
maintaining situational awareness<\/p>\n
Determines the need for resources, as required by the incident<\/p>\n
Requests mutual aid and other necessary resources<\/p>\n
Monitors incident activities and recommends EOC incident action plan changes as necessary<\/p>\n
READ ENTIRE CHECKLIST AT START-UP AND<\/p>\n
AT BEGINNING OF EACH SHIFT<\/p>\n
55
\nEmergency Operations Center Activation Guide<\/p>\n
Start-Up Activities:<\/p>\n
0 Obtain briefing from EOC director<\/p>\n
0 Gain overall situational awareness and assess the incident situation<\/p>\n
0 Assume command of the operations section<\/p>\n
0 Maintain an activity log of significant events, phone\/radio calls and decisions made<\/p>\n
Operational Activities:<\/p>\n
a<\/p>\n
Ensure emergency warnings disseminated as necessary including the special needs population<\/p>\n
a<\/p>\n
Obtain authority to alert and warn the community as necessary<\/p>\n
a<\/p>\n
Ensure personnel are conducting evacuations as necessary<\/p>\n
a<\/p>\n
Ensure evacuation of pets is included in the evacuation process<\/p>\n
a<\/p>\n
Ensure traffic, direction and control is being provided<\/p>\n
a<\/p>\n
Coordinate debris removal as required<\/p>\n
a<\/p>\n
Maintain access and control to the EOC and other sites as necessary<\/p>\n
a<\/p>\n
Contact Orange County Sheriff if needed<\/p>\n
a<\/p>\n
Ensure that all operations section positions are filled, as needed<\/p>\n
a<\/p>\n
Brief operations section personnel in accordance with the EOC action plan<\/p>\n
a<\/p>\n
Determine the amount and type of resources available<\/p>\n
a<\/p>\n
Determine any immediate unmet needs and\/or resource requests<\/p>\n
a<\/p>\n
Request initial damage assessment information from operations departments<\/p>\n
a<\/p>\n
Complete the operational area resource request form, as needed, and give to the plans<\/p>\n
section\/documentation unit leader to transmit to the City of Laguna Woods EOC via internet or fax<\/p>\n
a<\/p>\n
Participate with the policy group in the development of the action plan<\/p>\n
a<\/p>\n
Coordinate crisis counseling for personnel and emergency responders<\/p>\n
a<\/p>\n
Coordinate search and rescue operations<\/p>\n
a<\/p>\n
Ensure personnel are aware of any issues regarding disease and prevention control<\/p>\n
a<\/p>\n
Utility restoration<\/p>\n
a<\/p>\n
Flood operations<\/p>\n
a<\/p>\n
Coordinate shelter and feeding as needed<\/p>\n
a<\/p>\n
Brief operations personnel in accordance with the action plan<\/p>\n
a<\/p>\n
Develop the operations portion of the action plan<\/p>\n
a<\/p>\n
Implement the operations portion of the action plan<\/p>\n
Request and coordinate mutual aid and other necessary resources<\/p>\n
Manage operations activities<\/p>\n
56
\nEmergency Operations Center Activation Guide<\/p>\n
Continually monitor operations activities and make changes as necessary<\/p>\n
Brief EOC director and\/or policy group as needed<\/p>\n
Hold section meetings as necessary to ensure communications and coordination among branches<\/p>\n
and units<\/p>\n
Ensure all personnel time and costs are tracked for documentation<\/p>\n
Conduct safety assessment and ensure general welfare and safety of section personnel<\/p>\n
Deactivation:<\/p>\n
Ensure that all required forms or reports are completed prior to your release and departure<\/p>\n
Pass log on to your replacement<\/p>\n
Be prepared to provide input to after-action report<\/p>\n
Determine what follow-up to your assignment might be required before you leave<\/p>\n
Close out logs when authorized by the EOC director<\/p>\n
As necessary, provide a forwarding phone number where you can be reached<\/p>\n
Check out of the EOC<\/p>\n
57
\nEmergency Operations Center Activation Guide<\/p>\n
The EOC planning\/intelligence section is responsible for overall supervision of collecting, verifying,<\/p>\n
analyzing and displaying situation information; preparing periodic situation reports; preparing and<\/p>\n
distributing the EOC action plan; facilitating the action planning meeting; conducting<\/p>\n
advanced\/recovery planning activities; providing technical support services to the various EOC sections<\/p>\n
and units; and documenting and maintaining files on all EOC activities.<\/p>\n
The information gathered needs to be reported in an expeditious manner to the EOC and the City of<\/p>\n
Laguna Woods EOC as necessary. The EOC planning\/intelligence section is also responsible for the<\/p>\n
detailed recording of the response effort and the preservation of these records during and following<\/p>\n
the disaster.<\/p>\n
Planning\/Intelligence<\/p>\n
Section Chief<\/p>\n
Situation Analysis<\/p>\n
Unit<\/p>\n
Resource Status Unit<\/p>\n
Documentation Unit<\/p>\n
Advanced Planning<\/p>\n
Unit<\/p>\n
Demobilization Unit<\/p>\n
58
\nEmergency Operations Center Activation Guide<\/p>\n
Planning \/ Intelligence Section Chief<\/p>\n
Name<\/p>\n
Phone<\/p>\n
Date<\/p>\n
Start Time<\/p>\n
End Time<\/p>\n
Responsible Department<\/p>\n
Responsible Position<\/p>\n
Immediate Supervisor Director of Emergency Operations Center (EOC)<\/p>\n
Supervises<\/p>\n
Situation analysis unit<\/p>\n
Resources status unit<\/p>\n
Documentation unit<\/p>\n
Advanced planning unit<\/p>\n
Demobilization unit<\/p>\n
Technical specialists<\/p>\n
Function Description: The EOC planning\/intelligence section chief manages the section units that are<\/p>\n
responsible for gathering, analyzing, evaluating, displaying and disseminating emergency information;<\/p>\n
in addition to forwarding planning recommendations to the EOC director and all other affected EOC<\/p>\n
sections. This section maintains information and intelligence on the current and forecasted situation,<\/p>\n
as well as the status of resources assigned to the incident. The planning section prepares and<\/p>\n
documents an EOC action plans and incident maps, and gathers and disseminates information and<\/p>\n
intelligence critical to the incident.<\/p>\n
GENERAL DUTIES<\/p>\n
Ensures that the planning\/intelligence function is performed consistent with SEMS\/NIMS<\/p>\n
guidelines, including:<\/p>\n
[\u00a2]<\/p>\n
Collecting, analyzing and displaying situation information<\/p>\n
[\u00a2]<\/p>\n
Preparing periodic situation reports<\/p>\n
[\u00a2]<\/p>\n
Initiating and documenting the EOC action plan and after-action report<\/p>\n
[\u00a2]<\/p>\n
Advance planning for future operational periods and recovery operations<\/p>\n
[\u00a2]<\/p>\n
Planning for demobilization<\/p>\n
Provides geographic information services and other technical support services to the various<\/p>\n
organizational elements within the EOC<\/p>\n
Establishes the appropriate level of organization within the section, and continuously monitors<\/p>\n
the effectiveness of that organization<\/p>\n
Exercises overall responsibility for the coordination of branch\/group\/unit activities within the<\/p>\n
section<\/p>\n
Reports to the director\/EOC on all matters pertaining to section activities<\/p>\n
59
\nEmergency Operations Center Activation Guide<\/p>\n
Develops EOC action plan<\/p>\n
Briefs the EOC and response agencies on the situation and status of resources<\/p>\n
Considers communications, medical and traffic plan requirement<\/p>\n
Maintains situation and resource status reports<\/p>\n
Plots activities on status boards and maps<\/p>\n
Documents all response activities and maintains a master log<\/p>\n
Collects and reports damage assessment information<\/p>\n
Advises section personnel of a transition to an alternate EOC, if necessary<\/p>\n
CHECKLIST ACTIONS<\/p>\n
Start-Up Actions:<\/p>\n
a<\/p>\n
Check in upon arrival at the EOC<\/p>\n
a<\/p>\n
Print your name on the EOC organization chart next to your assignment<\/p>\n
a<\/p>\n
Report to the EOC director<\/p>\n
a<\/p>\n
Obtain a briefing on the situation<\/p>\n
a<\/p>\n
Identify yourself as the EOC planning\/intelligence section chief by wearing the vest with your title<\/p>\n
and\/or name tag<\/p>\n
a<\/p>\n
Review position responsibilities and this checklist<\/p>\n
Complete the jurisdiction situation report form and fax it to the City of Laguna Woods EOC if<\/p>\n
necessary; also provide a hard copy to the liaison officer<\/p>\n
Ensure that the planning\/intelligence section is set up properly and that appropriate personnel,<\/p>\n
equipment and supplies are in place, including maps and status boards<\/p>\n
Clarify any issues you may have regarding your authority and responsibilities<\/p>\n
Review organization in place at the EOC; know where to go for information or support<\/p>\n
Determine if other section staffs have checked in to the EOC<\/p>\n
Confirm that all key EOC planning\/intelligence section personnel or alternates are in the EOC or<\/p>\n
have been notified; recall the required staff members necessary for the emergency<\/p>\n
Based on the situation, activate units within the section as needed and designate unit leaders for<\/p>\n
each element that may be needed and\/or implemented:<\/p>\n
LJ<\/p>\n
Situation status unit<\/p>\n
LJ<\/p>\n
Resource status unit<\/p>\n
LJ<\/p>\n
Documentation unit<\/p>\n
LJ<\/p>\n
Advance planning unit<\/p>\n
LJ<\/p>\n
Demobilization unit<\/p>\n
LJ<\/p>\n
Technical specialist(s)<\/p>\n
Request additional personnel for the section as necessary to maintain a 24-hour operation as<\/p>\n
required<\/p>\n
60
\nEmergency Operations Center Activation Guide<\/p>\n
Identify the need for any technical specialists and make related requests<\/p>\n
Determine operational periods for planning purposes<\/p>\n
Begin the initial EOC action plan<\/p>\n
Brief incoming section personnel prior to their assuming their duties; briefings should include:<\/p>\n
LJ<\/p>\n
Current situation assessment<\/p>\n
LJ<\/p>\n
Identification of specific job responsibilities<\/p>\n
LJ<\/p>\n
Identification of co-workers within the job function and\/or geographical assignment<\/p>\n
Availability of communications<\/p>\n
Location of work area<\/p>\n
Identification of eating and sleeping arrangements as appropriate<\/p>\n
LJ<\/p>\n
Procedural instructions for obtaining additional supplies, services and personnel<\/p>\n
LJ<\/p>\n
Identification of operational period work shifts<\/p>\n
Inform the EOC director and general staff when your section is fully operational<\/p>\n
Initiates an activity log and maintains all required records and documentation to support the after-<\/p>\n
action report and the history of the emergency\/disaster. Document:<\/p>\n
LJ<\/p>\n
Messages received<\/p>\n
LJ<\/p>\n
Action taken<\/p>\n
LJ<\/p>\n
Decision justification and documentation<\/p>\n
LJ<\/p>\n
Requests filled<\/p>\n
LJ<\/p>\n
EOC personnel, time on duty and assignments<\/p>\n
Review responsibilities of units in your section; develop a plan for carrying out all responsibilities<\/p>\n
Make a list of key issues to be addressed by the planning\/intelligence section; in consultation with<\/p>\n
section staff, identify objectives to be accomplished during the operational period<\/p>\n
Meet with other activated section chiefs<\/p>\n
Review major incident reports and additional field operational information that may pertain to or<\/p>\n
affect section operations<\/p>\n
Obtain and review major incident reports and other reports from adjacent areas that have arrived<\/p>\n
at the EOC<\/p>\n
Direct the situation status unit leader to initiate collection and display of significant disaster events<\/p>\n
Based on the situation as known or forecast, determine likely future planning\/intelligence section<\/p>\n
need<\/p>\n
Adopt a proactive attitude, think ahead and anticipate situations\/problems before they occur<\/p>\n
a<\/p>\n
Request additional resources through the appropriate logistics section unit as needed<\/p>\n
a<\/p>\n
Keep the director\/EOC informed of significant events<\/p>\n
Operational Actions:<\/p>\n
0 Carry out responsibilities of the planning\/intelligence section units that are not currently staffed<\/p>\n
0 Ensure that planning\/intelligence section position logs and other necessary files are maintained<\/p>\n
61
\nEmergency Operations Center Activation Guide<\/p>\n
Ensure that the information is provided to the City of Laguna Woods EOC as necessary<\/p>\n
LJ<\/p>\n
Status report<\/p>\n
LJ<\/p>\n
Situation report<\/p>\n
LJ<\/p>\n
Resource request<\/p>\n
LJ<\/p>\n
Initial damage estimates<\/p>\n
Ensure that the situation analysis unit is maintaining current information for the situation analysis<\/p>\n
report<\/p>\n
Ensure that major incident reports and status reports are completed by the operations section and<\/p>\n
are accessible by the planning\/intelligence section<\/p>\n
Ensure that a situation analysis report is produced and distributed to the EOC sections and the City<\/p>\n
of Laguna Woods EOC at least once, prior to the end of each operational period<\/p>\n
Make a list of key issues currently facing your section to be accomplished within the next<\/p>\n
operational period<\/p>\n
Working with the EOC management team and the documentation unit, prepare an EOC action plan<\/p>\n
to identify priorities and objectives<\/p>\n
Ensure that the EOC action plan is completed and distributed for current and forthcoming<\/p>\n
operational periods<\/p>\n
Ensure that all status boards and other displays are kept current and that posted information is<\/p>\n
neat and legible<\/p>\n
Brief the director on major problem areas that may require solutions<\/p>\n
Determine status of the transportation system into and within the affected area in coordination<\/p>\n
with the transportation unit of the logistics section, find out present priorities and estimated times<\/p>\n
for restoration of the disaster route system and provide information to appropriate branches\/units<\/p>\n
Monitor section activities and adjust section organization as appropriate<\/p>\n
Ensure internal coordination between unit leaders<\/p>\n
Review intelligence, confirm reports and predict their influence on the situations<\/p>\n
LJ<\/p>\n
Receive information from all departments<\/p>\n
LJ<\/p>\n
Request confirmation of reports<\/p>\n
LJ<\/p>\n
Specify method and location of display of this information<\/p>\n
LJ<\/p>\n
Ensure all reports and data are displayed<\/p>\n
Sort and categorize information for briefing<\/p>\n
Assess the impact of the disaster on the community<\/p>\n
Periodically brief the command staff members<\/p>\n
Participate in policy group meetings as requested<\/p>\n
Using the policy group\u2019s recommended priorities and strategy, prepare and distribute an incident<\/p>\n
action plan for each planning period<\/p>\n
Determine what information is needed<\/p>\n
62
\nEmergency Operations Center Activation Guide<\/p>\n
Decide on reporting schedules<\/p>\n
Utilize relevant ICS forms to develop the EOC action plan<\/p>\n
Provide hard copy AP to the EOC director and EOC liaison<\/p>\n
Request weather reports to include in the action plan<\/p>\n
Update status information with other sections as appropriate<\/p>\n
Resolve problems that arise in conducting the section responsibilities<\/p>\n
Anticipate potential situation changes, such as severe aftershocks, in all section planning<\/p>\n
Develop a backup plan for all plans and procedures requiring off-site communications<\/p>\n
Conduct periodic briefings for section staff and work to reach consensus among staff on section<\/p>\n
objectives for forthcoming operational periods; eEnsure that all organizational elements are aware<\/p>\n
of priorities<\/p>\n
Use face-to-face communication in the EOC whenever possible and document decisions\/policy<\/p>\n
Ensure that the PIO has immediate and unlimited access to all status reports and displays; ensure<\/p>\n
that all contacts with the media are fully coordinated first with the PIO<\/p>\n
Facilitate planning meetings approximately two hours before the end of each operational period<\/p>\n
Ensure that objectives for each section are completed, collected and posted in preparation for the<\/p>\n
next action planning meeting<\/p>\n
Ensure that the advance planning unit develops and distributes a report which highlights<\/p>\n
forecasted events or conditions likely to occur beyond the forthcoming operational period,<\/p>\n
particularly those situations which may influence the overall strategic objectives of the EOC<\/p>\n
Ensure that all section personnel and equipment time records and documentation of expendable<\/p>\n
materials used are provided to the time and cost analysis units of finance\/administration at the end<\/p>\n
of each operational period<\/p>\n
Assess the impact of the disaster\/emergency on the community, including the initial safety\/damage<\/p>\n
assessment by field units<\/p>\n
Ensure that pertinent disaster\/emergency information is disseminated through appropriate<\/p>\n
channels to response personnel, EOC section staff, Village Management Services personnel, City of<\/p>\n
Laguna Woods and the PIO<\/p>\n
Review and approve reconnaissance, community status and safety\/damage assessment reports for<\/p>\n
transmission by the situation status unit to the City of Laguna Woods<\/p>\n
Ensure that the EOC action plan is completed and distributed for current and forthcoming<\/p>\n
operational periods<\/p>\n
Provide technical specialists to all EOC sections as required<\/p>\n
Assemble information on alternative strategies<\/p>\n
Identify the need for use of special resources<\/p>\n
Ensure coordination of collection and dissemination of disaster information and intelligence with<\/p>\n
other sections<\/p>\n
Ensure all personnel time and costs are tracked for documentation<\/p>\n
63
\nEmergency Operations Center Activation Guide<\/p>\n
0 Brief your relief at shift change time. Ensure that in-progress activities are identified and follow-up<\/p>\n
requirements are known<\/p>\n
0 Begin planning for recovery<\/p>\n
Deactivation:<\/p>\n
a<\/p>\n
Authorize deactivation of organizational elements within your section when they are no longer<\/p>\n
required and ensure demobilization procedures are followed<\/p>\n
a<\/p>\n
Ensure that any open actions are handled by your section or transferred to other EOC elements as<\/p>\n
appropriate<\/p>\n
a<\/p>\n
Ensure that any required forms or reports are completed prior to your release and departure<\/p>\n
a<\/p>\n
Be prepared to provide input to the after-action report<\/p>\n
a<\/p>\n
Deactivate your section and close out logs when authorized by the EOC director<\/p>\n
a<\/p>\n
As necessary, provide a forwarding phone number where you can be reached<\/p>\n
a<\/p>\n
Evaluate the need for critical incident stress debriefing for all affected personnel; arrange<\/p>\n
debriefings through the personnel unit of the logistics section<\/p>\n
Check out of the EOC<\/p>\n
64
\nEmergency Operations Center Activation Guide<\/p>\n
The EOC logistics section’s primary responsibility is to provide all necessary personnel, supplies,<\/p>\n
equipment, support, transportation and mobilization of resources to support the response effort at the<\/p>\n
disaster sites, public shelters and EOC, etc. Methods for obtaining and using facilities, equipment,<\/p>\n
supplies, services and other resources to support emergency response at all operational sites during<\/p>\n
emergency\/disaster conditions will be according to established disaster accounting procedures<\/p>\n
developed by the finance\/administration section in the EOC, unless authorized by the EOC director or<\/p>\n
emergency orders of Village Management Services.<\/p>\n
Logistics Section Chief<\/p>\n
Communication<\/p>\n
Unit<\/p>\n
Food & Supply Unit<\/p>\n
Facilities Unit<\/p>\n
Info Technology Unit<\/p>\n
Ground Support Unit<\/p>\n
65
\nEmergency Operations Center Activation Guide<\/p>\n
Logistics Section Chief<\/p>\n
Name<\/p>\n
Phone<\/p>\n
Date<\/p>\n
Start Time<\/p>\n
End Time<\/p>\n
Responsible Department<\/p>\n
Responsible Position<\/p>\n
Immediate Supervisor Director of Emergency Operations Center (EOC)<\/p>\n
Communications unit<\/p>\n
Supervises:<\/p>\n
Food and supply unit<\/p>\n
Facilities unit<\/p>\n
Information technology unit<\/p>\n
Ground support unit<\/p>\n
GENERAL DUTIES<\/p>\n
Provides oversight relative to support operations<\/p>\n
Provides support to the supply and procurement process; oversees acquisition of needed<\/p>\n
supplies and resource tracking<\/p>\n
Provides personnel, facilities, services and materials in support of the incident<\/p>\n
Participates in development of the EOC action plan<\/p>\n
Identifies, tracks and provides personnel to support emergency operations<\/p>\n
Manages transportation, fuel and materials for all operations<\/p>\n
Manages and schedules the transportation needs for emergency workers, supplies, evacuees<\/p>\n
and other essential resources<\/p>\n
Assigns work locations and assignments to section personnel<\/p>\n
Provides field incident support<\/p>\n
Identifies facilities to serve emergency needs as necessary<\/p>\n
Identifies service and support requirements for planned and unexpected operations<\/p>\n
Coordinates and processes requests for additional resources<\/p>\n
Ensures computer support is available as needed<\/p>\n
Reviews the EOC action plan and estimates section needs for the next operational period<\/p>\n
Ensures that an incident communications plan is prepared and that communications are<\/p>\n
efficiently and effectively established<\/p>\n
Ensures general welfare and safety of section personnel<\/p>\n
Arranges for relocation of EOC staff members to the alternate EOC if necessary<\/p>\n
66
\nEmergency Operations Center Activation Guide<\/p>\n
LJ<\/p>\n
Advises section personnel of a transition to an alternate EOC if necessary<\/p>\n
CHECKLIST ACTIONS<\/p>\n
Start-Up Actions:<\/p>\n
Check in upon arrival at the EOC<\/p>\n
Determine any immediate unmet needs\/resource requests<\/p>\n
Review your position responsibilities by reading this entire checklist<\/p>\n
Identify yourself as logistics by putting on the logistics vest and\/or name tag<\/p>\n
Print your name on the EOC organization chart next to your assignment<\/p>\n
Notify key logistics section personnel or alternates; recall the required staff members necessary for<\/p>\n
the emergency<\/p>\n
Call back additional personnel for the section to maintain a 24-hour operation, if required<\/p>\n
Brief incoming section personnel prior to them assuming their duties and include:<\/p>\n
LJ<\/p>\n
Current situation assessment<\/p>\n
LJ<\/p>\n
Identification of specific job responsibilities<\/p>\n
LJ<\/p>\n
Identification of coworkers within the job function and\/or geographical assignment<\/p>\n
LJ<\/p>\n
Availability of communications<\/p>\n
LJ<\/p>\n
Procedural instructions for obtaining additional supplies, services and personnel<\/p>\n
LJ<\/p>\n
Identification of operational period work shifts<\/p>\n
Inform the EOC director when your section is fully operational<\/p>\n
Open and maintain section logs<\/p>\n
Initiate an activity log, maintain all required records and documentation to support the after-action<\/p>\n
report and the history of the emergency\/disaster and document:<\/p>\n
LJ<\/p>\n
Messages received<\/p>\n
LJ<\/p>\n
Actions taken<\/p>\n
LJ<\/p>\n
Decision justification and documentation<\/p>\n
LJ<\/p>\n
Requests filled<\/p>\n
LJ<\/p>\n
Logistics personnel, time on duty, and assignments<\/p>\n
0 Prepare work objectives for section staff and make staff assignments<\/p>\n
0 Based on the situation as known or forecast, determine likely future logistics section needs<\/p>\n
General Operational Duties:<\/p>\n
0 Carry out responsibilities of the logistics section branches\/groups\/units that are not currently<\/p>\n
staffed<\/p>\n
0 Make a list of key issues currently facing your section to be accomplished within the next<\/p>\n
67
\nEmergency Operations Center Activation Guide<\/p>\n
operational period<\/p>\n
Keep up to date on situation and resources associated with your section; maintain current status<\/p>\n
and displays at all times<\/p>\n
Brief the director\/EOC on major problem areas that need or will require solutions<\/p>\n
Ensure that your section logs and files are maintained<\/p>\n
Monitor your section activities and adjust section organization as appropriate<\/p>\n
Participate in policy group meetings as requested<\/p>\n
Update status information with other sections as appropriate<\/p>\n
Anticipate potential situation changes such as severe aftershocks in all section planning; develop a<\/p>\n
backup plan for all plans and procedures requiring off-site communications<\/p>\n
Conduct periodic briefings for your section; ensure that all organizational elements are aware of<\/p>\n
priorities<\/p>\n
Use face-to-face communication in the EOC whenever possible; document decisions and policy<\/p>\n
Ensure that all personnel time and costs are tracked for documentation<\/p>\n
Ensure that all of your section personnel and equipment time records and documentation of<\/p>\n
expendable materials used are provided to the finance section at the end of each operational<\/p>\n
period<\/p>\n
Brief your relief at the shift change; ensure that in-progress activities are identified and follow-up<\/p>\n
requirements are known<\/p>\n
Specific Operational Duties:<\/p>\n
a<\/p>\n
Meet with the finance section and review financial and administration support needs<\/p>\n
and procedures<\/p>\n
Following action planning meetings; ensure that orders for additional resources necessary to meet<\/p>\n
known or expected demands have been placed and are being coordinated within the EOC and field<\/p>\n
units<\/p>\n
Provide input on resource availability, support needs, identified shortages and response timelines<\/p>\n
for key resources<\/p>\n
Identify future operational needs (both current and contingency) in order to anticipate logistical<\/p>\n
requirements<\/p>\n
Ensure that the logistics function is carried out effectively, including the coordination of resource<\/p>\n
acquisition, management and distribution<\/p>\n
Hold section meetings, as necessary, to ensure communication and coordination among logistics<\/p>\n
branches and units<\/p>\n
Ensure general welfare and safety of section personnel<\/p>\n
Exercise overall responsibility for the coordination of activities within the section<\/p>\n
Ensure that logistics section personnel coordinate with all sections in requests for and allocation of<\/p>\n
resources<\/p>\n
68
\nEmergency Operations Center Activation Guide<\/p>\n
0 Keep the City of Laguna Woods EOC logistics section apprised of overall situation and status of<\/p>\n
resource requests if the City of Laguna Woods EOC is activated<\/p>\n
Deactivation<\/p>\n
Authorize deactivation of your section when they are no longer required<\/p>\n
Ensure that any open actions are handled by your section or transferred to other EOC sections as<\/p>\n
appropriate<\/p>\n
Ensure that any required forms or reports are completed prior to your release and departure<\/p>\n
Be prepared to provide input into the after-action report<\/p>\n
Deactivate your section and close out all logs when authorized by the EOC director<\/p>\n
Turn all logs and paperwork over to the plans section\/documentation unit<\/p>\n
As necessary, provide a forwarding phone number where you can be reached<\/p>\n
Check out of the EOC<\/p>\n
69
\nEmergency Operations Center Activation Guide<\/p>\n
Finance \/ Administration Section<\/p>\n
The EOC finance\/administration section\u2019s primary responsibility is to maintain, to the greatest extent<\/p>\n
possible, the financial systems necessary to keep Laguna Woods Village functioning during a<\/p>\n
disaster\/emergency. These systems include:<\/p>\n
LJ<\/p>\n
Payroll payments revenue collection<\/p>\n
LJ<\/p>\n
Claim processing<\/p>\n
LJ<\/p>\n
Cost analysis and recovery documentation<\/p>\n
LJ<\/p>\n
Revenue collection<\/p>\n
LJ<\/p>\n
Documentation, timekeeping and tracking<\/p>\n
The Section also supervises the negotiation and administration of vendor and supply contracts and<\/p>\n
procedures. The extent of the disaster\/emergency will determine the extent to which the EOC<\/p>\n
finance\/administration section will mobilize.<\/p>\n
Finance Section Chief<\/p>\n
Procurement Unit<\/p>\n
Cost Unit<\/p>\n
Compensation\/Claims Unit<\/p>\n
Time Unit<\/p>\n
70
\nEmergency Operations Center Activation Guide<\/p>\n
Finance \/ Administration Section Chief<\/p>\n
Name<\/p>\n
Phone<\/p>\n
Date<\/p>\n
Start Time<\/p>\n
End Time<\/p>\n
Responsible Department<\/p>\n
Responsible Position<\/p>\n
Immediate Supervisor: Director of Emergency Operations Center (EOC)<\/p>\n
Procurement unit<\/p>\n
Supervises:<\/p>\n
Cost unit<\/p>\n
Compensation\/Claims unit<\/p>\n
Time unit<\/p>\n
GENERAL DUTIES:<\/p>\n
Ensures that the finance\/administration function is performed consistent with SEMS\/NIMS guidelines,<\/p>\n
including:<\/p>\n
LJ<\/p>\n
Oversees the finance\/administration section and reports to the director of emergency<\/p>\n
operations center<\/p>\n
Responsible for all fiscal management and cost analysis of the incident<\/p>\n
Provides accounting of costs as required<\/p>\n
Quantifies damage to community property<\/p>\n
Provides financial liaison between Village Management Services and other agencies<\/p>\n
Manages the financial claims process<\/p>\n
Recommends financial policies to policy group and carries out agreed upon policies<\/p>\n
Implements a disaster accounting system<\/p>\n
Tracks and records all staff time<\/p>\n
Processes purchase orders and contracts<\/p>\n
Processes workers\u2019 compensation claims<\/p>\n
Handles travel and expense claims<\/p>\n
Advises section personnel of a transition to an alternate EOC if necessary<\/p>\n
Responsible for cost recovery, travel request, forms and claims<\/p>\n
71
\nEmergency Operations Center Activation Guide<\/p>\n
CHECKLIST ACTIONS<\/p>\n
Start-Up Actions:<\/p>\n
a<\/p>\n
Check in upon arrival at the EOC<\/p>\n
a<\/p>\n
Report to the EOC director<\/p>\n
a<\/p>\n
Obtain a briefing on the situation<\/p>\n
a<\/p>\n
Use your EOC section materials and on-site supplies<\/p>\n
a<\/p>\n
Review your position responsibilities<\/p>\n
a<\/p>\n
Identify yourself as the finance\/administration section chief by putting on the vest with your title<\/p>\n
and\/or name tag<\/p>\n
a<\/p>\n
Print your name on the EOC organization chart next to your assignment<\/p>\n
a<\/p>\n
Review the organization in place at the EOC; know where to go for information or support<\/p>\n
a<\/p>\n
Determine if other section staff is needed; recall the required staff members necessary for the<\/p>\n
emergency<\/p>\n
a<\/p>\n
Activate organizational elements within your section as needed and designate leaders for each<\/p>\n
element or combination of elements<\/p>\n
a<\/p>\n
Request additional personnel for the section to maintain a 24-hour operation as required<\/p>\n
Ensure that all personnel time and costs are tracked for reimbursement<\/p>\n
Brief incoming section personnel and include:<\/p>\n
LJ<\/p>\n
Current situation assessment<\/p>\n
LJ<\/p>\n
Identification of specific job responsibilities<\/p>\n
LJ<\/p>\n
Identification of coworkers within the job function and\/or geographical assignment<\/p>\n
Availability of communications<\/p>\n
Location of work area<\/p>\n
Identification of eating and sleeping arrangements, as appropriate<\/p>\n
LJ<\/p>\n
Procedural instructions for obtaining additional supplies, services and personnel<\/p>\n
LJ<\/p>\n
Identification of operational period work shifts<\/p>\n
Inform the EOC director and general staff when your section is fully operational<\/p>\n
Open and maintain section logs<\/p>\n
Initiate an activity log, maintain all required records and documentation to support the after-action<\/p>\n
report and the history of the emergency for the cost recovery process and document:<\/p>\n
LJ<\/p>\n
Messages received<\/p>\n
LJ<\/p>\n
Action taken<\/p>\n
LJ<\/p>\n
Decision justification and documentation<\/p>\n
LJ<\/p>\n
Requests filled<\/p>\n
LJ<\/p>\n
EOC personnel, time on duty and assignments<\/p>\n
0 Review responsibilities of units in your section; develop a plan for carrying out all responsibilities<\/p>\n
0 Prepare work objectives for section staff and make staff assignments<\/p>\n
72
\nEmergency Operations Center Activation Guide<\/p>\n
Meet with other activated section chiefs<\/p>\n
From the planning section, obtain and review major incident reports and additional field<\/p>\n
operational information that may pertain to or affect your section operations; provide information<\/p>\n
to appropriate units<\/p>\n
Determine likely future finance\/administration section needs based on the situation, as known or<\/p>\n
forecasted<\/p>\n
Think ahead and anticipate situations and problems before they occur<\/p>\n
Request additional resources through the appropriate logistics section unit, as needed<\/p>\n
General Operational Duties:<\/p>\n
Carry out responsibilities of the finance\/administration section units that are not currently staffed<\/p>\n
Evaluate the need for critical incident stress debriefing for all affected personnel, victims and<\/p>\n
bystanders; arrange debriefings through the human resources unit of the logistics section<\/p>\n
Make a list of key issues currently facing your section<\/p>\n
Keep up to date on situation and resources associated with your section; maintain current status<\/p>\n
and displays at all times<\/p>\n
Brief the director\/EOC on major problem areas that need or will require solutions<\/p>\n
Provide situation and resources information to the planning section on a periodic basis or as the<\/p>\n
situation requires<\/p>\n
Establish operating procedures with logistics section\/communications unit for use of telephone,<\/p>\n
data and radio systems; make any priorities or special requests known<\/p>\n
Determine status of transportation system into and within the affected area in coordination, find<\/p>\n
out present priorities and estimated times for restoration of the disaster route system and provide<\/p>\n
information to appropriate units<\/p>\n
Ensure that your section logs and files are maintained<\/p>\n
Monitor your section logs and files<\/p>\n
Monitor your section activities and adjust section organization as appropriate<\/p>\n
Ensure internal coordination between unit leaders<\/p>\n
Update status information with other sections as appropriate<\/p>\n
Resolve problems that arise in conducting your section responsibilities<\/p>\n
Anticipate potential situation changes, such as severe aftershocks, in all section planning; develop a<\/p>\n
backup plan for all plans and procedures requiring off-site communications<\/p>\n
Conduct periodic briefings for your section; ensure that all organizational elements are aware of<\/p>\n
priorities<\/p>\n
Use face-to-face communications in the EOC whenever possible and document decisions and policy<\/p>\n
Participate in the action planning meetings<\/p>\n
Brief your relief at shift change; ensure that in-progress activities are identified and follow-up<\/p>\n
requirements are known<\/p>\n
73
\nEmergency Operations Center Activation Guide<\/p>\n
Specific Operational Duties:<\/p>\n
Authorize use of the disaster accounting system<\/p>\n
Ensure that purchasing\/accounting function codes for the disaster response\/recovery have been<\/p>\n
determined and disseminated<\/p>\n
Ensure that the payroll process and the revenue collection process continue<\/p>\n
Collect your section personnel and equipment time records and documentation of expendable<\/p>\n
materials used; provide copies to the time unit and cost analysis units at the end of each<\/p>\n
operational period<\/p>\n
Ensure that all personnel and equipment time records and documentation of expendable materials<\/p>\n
used are received from other sections and submitted to the time unit and cost analysis units at the<\/p>\n
end of each operational period<\/p>\n
Organize, manage, coordinate and channel the donations of money received during and following<\/p>\n
the emergency from individual citizens and volunteer groups<\/p>\n
a<\/p>\n
Coordinate with the cost analysis unit to make recommendations for cost savings to the general<\/p>\n
staff<\/p>\n
a<\/p>\n
Meet with assisting and cooperating agency representatives as required<\/p>\n
Maintain separate logs for overtime hours<\/p>\n
a<\/p>\n
Establish and maintain a file for employee time records within the first operational period for each<\/p>\n
person<\/p>\n
a<\/p>\n
Ensure that all obligation documents initiated during the emergency are properly prepared and<\/p>\n
completed<\/p>\n
a<\/p>\n
Keep the general staff apprised of overall financial situation<\/p>\n
Deactivation:<\/p>\n
0 Authorize deactivation of organizational elements within your section when they are no longer<\/p>\n
required<\/p>\n
a<\/p>\n
Ensure that any open actions are handled by your section or transferred to other EOC elements as<\/p>\n
appropriate<\/p>\n
a<\/p>\n
Ensure that any required forms or reports are completed prior to your release and departure<\/p>\n
a<\/p>\n
Deactivate your section and close out logs when authorized by the director\/EOC<\/p>\n
As necessary, provide a forwarding phone number where you can be reached<\/p>\n
Check out of the EOC<\/p>\n
74
\nTHIS PAGE INTENTIONALLY LEFT BLANK
\nLaguna Woods Village<\/p>\n
Emergency Operations Center<\/p>\n
Activation Guide<\/p>\n
_<\/p>\n
=o<\/p>\n
ny 5) Cameo<\/p>\n
ree<\/p>\n
Ne<\/p>\n
\u2014)<\/p>\n
oo<\/p>\n
Yom<\/p>\n
Emergency<\/p>\n
7,9<\/p>\n
E Communications<\/p>\n
PH kt me<\/p>\n
a<\/p>\n
& Media<\/p>\n
Guidelines<\/p>\n
-N<\/p>\n
\u00ab<\/p>\n
@<\/p>\n
{<\/p>\n
8<\/p>\n
5<\/p>\n
\u201cNXP<\/p>\n
XX<\/p>\n
RQ<\/p>\n
#. CR)<\/p>\n
oY<\/p>\n
=a<\/p>\n
ad<\/p>\n
as<\/p>\n
eH<\/p>\n
= om =<\/p>\n
fo<\/p>\n
hp 22<\/p>\n
75
\nEmergency Operations Center Activation Guide<\/p>\n
Village Management Services shall prepare, implement and maintain an emergency notification system<\/p>\n
(ENS) that will provide efficient and effective emergency notification to all board members, employees<\/p>\n
and residents. The ENS will administer notification and communication via email, voice and\/or text<\/p>\n
messaging.<\/p>\n
The decision to send out an emergency alert will be based on the need for immediate action.<\/p>\n
Whenever possible a pre-alert conference call should be initiated and the director of the Department<\/p>\n
of Security Services or a designee should be notified before any emergency message is broadcast.<\/p>\n
An initial message may be disseminated by the community manager, chief executive officer, a<\/p>\n
designated representative or an available P10, informing assigned personnel to report to the field<\/p>\n
command post or to the Laguna Woods Village EOC. Subsequent messages will be disseminated by the<\/p>\n
PIO.<\/p>\n
The employee who first becomes aware of a potential or existing emergency is required to notify the<\/p>\n
security dispatcher, who will notify the security services director, who will in turn notify appropriate<\/p>\n
personnel.<\/p>\n
The ENS includes the following methods of communication:<\/p>\n
o CodeRED\u00ae text message<\/p>\n
o Telephone (home, office, cell, text)<\/p>\n
o Email<\/p>\n
Emergency information phone line<\/p>\n
Computer and web announcements<\/p>\n
Outdoor public address system\/sirens\/radios\/bull horns<\/p>\n
Social media<\/p>\n
The P10 will develop and release approved information about the incident to the media, employees<\/p>\n
and residents.<\/p>\n
76
\nEmergency Operations Center Activation Guide<\/p>\n
Village Management Services personnel use two-way radios as its primary communication system for<\/p>\n
several departments working in Laguna Woods Village. The two-way radio system operates on an ultra-<\/p>\n
high frequency (UHF) system. UHF is the designation for radio frequencies in the range between 300<\/p>\n
MHz and 3 GHz. UHF radio waves propagate mainly by line of sight; they are blocked by hills and large<\/p>\n
buildings, although the transmission through building walls is strong enough for indoor reception.<\/p>\n
The point-to-point transmission and reception of radio signals is affected by many variables.<\/p>\n
Atmospheric moisture, solar wind, physical obstructions (such as mountains and buildings) and time of<\/p>\n
day all affect the signal transmission and the degradation of signal reception. The main advantage of<\/p>\n
UHF transmission is the short wavelength associated with its high frequency. The major disadvantage<\/p>\n
of UHF is its limited broadcast range, often called line of sight between transmission antenna and<\/p>\n
reception antenna, as opposed to VHF\u2019s longer broadcast range. UHF is widely used in two-way radio<\/p>\n
systems and whose range is short. Their transmissions do not travel far enough to interfere with other<\/p>\n
communications.<\/p>\n
Radio Frequency and Call Signs<\/p>\n
Channel Name<\/p>\n
Call Sign<\/p>\n
Transmit<\/p>\n
Receive<\/p>\n
WPGY975<\/p>\n
469.3500<\/p>\n
464.3500<\/p>\n
Landscape<\/p>\n
Maintenance<\/p>\n
KGS942<\/p>\n
469.9750<\/p>\n
464.9750<\/p>\n
Security 1<\/p>\n
WPYE490<\/p>\n
458.9350<\/p>\n
453.9350<\/p>\n
Security 2<\/p>\n
KLR632<\/p>\n
469.8250<\/p>\n
464.8250<\/p>\n
Towers<\/p>\n
WNXY833<\/p>\n
468.3875<\/p>\n
463.3875<\/p>\n
WNKS249<\/p>\n
469.3750<\/p>\n
464.3750<\/p>\n
Transportation<\/p>\n
Note: Every radio in the community is programmed with these frequencies with the exception of<\/p>\n
Security 1. Only the Department of Security Services radios and the Towers front desk radio has<\/p>\n
Security 1 programmed. Security 1, Security 2, Transportation and Maintenance channels are<\/p>\n
monitored by Security dispatch.<\/p>\n
The OA radio system communicates directly with the operational area. The OA radio frequencies are<\/p>\n
monitored by Orange County Control One in the event a jurisdiction, special district or other entity<\/p>\n
cannot communicate by any other method. However, most county departments do not monitor these<\/p>\n
systems continuously. Once the OA EOC has been activated, notifications are sent out advising all<\/p>\n
agencies to monitor the EOC-to-EOC radio.<\/p>\n
Laguna Woods Village Amateur Radio Club\/City of Laguna Woods RACES Radio Officers<\/p>\n
LJ<\/p>\n
Bruce Bonbright: NH7WG<\/p>\n
LJ<\/p>\n
John Pilger, K6P1O<\/p>\n
LJ<\/p>\n
Jim Riedel, K6EEE<\/p>\n
77
\nEmergency Operations Center Activation Guide<\/p>\n
LJ<\/p>\n
Don Schwab, K61AA<\/p>\n
Laguna Woods Village Amateur Radio Frequencies<\/p>\n
LJ<\/p>\n
Primary simplex:<\/p>\n
146.580<\/p>\n
LJ<\/p>\n
Alternate simplex:<\/p>\n
144.320<\/p>\n
LJ<\/p>\n
Primary repeater:<\/p>\n
147.615 (-) PL 136.5<\/p>\n
County of Orange RACES<\/p>\n
orangecountyraces-eoc@comm.ocgov.com<\/p>\n
LJ<\/p>\n
Area coordinator: Lee Kaser, KK6VIV<\/p>\n
Public Information and Media Guidelines<\/p>\n
Media Relations<\/p>\n
The ultimate authority and responsibility for the release of information to the media shall remain with<\/p>\n
the CEO or his\/her designee.<\/p>\n
Media Access to Laguna Woods Village<\/p>\n
The CEO or his\/her designee will make the final determine if media will be given access to the Laguna<\/p>\n
Woods Village. If access is given, media will be subject to the following conditions:<\/p>\n
LJ<\/p>\n
The media representative shall produce valid press credentials that shall be prominently<\/p>\n
displayed at all times<\/p>\n
A designated media staging area will be established for members of the media to set up<\/p>\n
equipment and receive information from the PIO<\/p>\n
o The staging area should be a safe distance from the event while providing ease of access<\/p>\n
by both first responders and the media<\/p>\n
o The PIO should coordinate with public safety organizations to identify a suitable staging<\/p>\n
location<\/p>\n
Media representatives will not interfere with emergency operations or any other VMS<\/p>\n
operation<\/p>\n
No member of Village Management Services will be subjected to media visits or interviews<\/p>\n
without the consent of the involved employee<\/p>\n
[\u00a2]<\/p>\n
The CEO or his\/her designee will authorize all interviews by the media<\/p>\n
Specific information concerning criminal investigations or deceased individuals shall be referred<\/p>\n
to the Orange County Sheriff’s Department<\/p>\n
PIO Responsibilities<\/p>\n
The PIO is primarily responsible for timely, accurate and transparent dissemination of information to<\/p>\n
the media. The PIO will be the primary contact for media and public inquires for information directly<\/p>\n
related to the Laguna Woods Village. The dissemination of information may come in the form of press<\/p>\n
releases, electronic communication, verbal statements, press conferences or social media. The PIO<\/p>\n
may act as the spokesperson during critical operational incidents, significant events and noteworthy<\/p>\n
78
\nEmergency Operations Center Activation Guide<\/p>\n
occurrences. Other Village Management Services personnel may act as the spokesperson at the<\/p>\n
direction of the CEO.<\/p>\n
Any media request for information shall be referred to the PIO. Prior to releasing any information to<\/p>\n
the media, the P10 shall consider the following:<\/p>\n
LJ<\/p>\n
At no time shall the PIO make any comment or release any official information to the media<\/p>\n
without prior approval from the CEO or his\/her designee<\/p>\n
In incidents involving multiple organizations, every reasonable effort should be made to<\/p>\n
coordinate media releases with the authorized representative of each involved organization<\/p>\n
prior to the release of any information by VMS<\/p>\n
Restricted Information<\/p>\n
It shall be the responsibility of the PIO dealing with media requests to ensure that restricted<\/p>\n
information is not inappropriately released to the media. When in doubt, legal counsel should be<\/p>\n
obtained. Information should not be provided on the following:<\/p>\n
LJ<\/p>\n
Personal VMS employee information<\/p>\n
LJ<\/p>\n
Information of any resident, guest or visitor<\/p>\n
LJ<\/p>\n
Information that would jeopardize or disrupt the successful completion of any ongoing activity<\/p>\n
within the Laguna Woods Village<\/p>\n
Press Conferences<\/p>\n
Press conferences are utilized to provide a consistent message to members of the media at a specified<\/p>\n
time\/location. Typically, a media advisory will be drafted and sent to the press release distribution list,<\/p>\n
indicating who, what, where and when regarding the press conference. The following are procedures<\/p>\n
for preparing for a scheduled press conference:<\/p>\n
LJ<\/p>\n
Identify a location and visit the location prior to the conference to identify a staging area<\/p>\n
LJ<\/p>\n
Determine if the video unit is needed for audio\/visual support<\/p>\n
LJ<\/p>\n
Draft a written script to work off at the press conference<\/p>\n
LJ<\/p>\n
Provide information pertinent to the incident and don\u2019t stray off the message<\/p>\n
79
\nEmergency Operations Center Activation Guide<\/p>\n
Laguna Woods Village PIO<\/p>\n
Phone Numbers<\/p>\n
Email<\/p>\n
Laguna Woods Village PIO Alternate<\/p>\n
Phone Numbers<\/p>\n
Email<\/p>\n
OC Sheriff PIO<\/p>\n
Phone Numbers<\/p>\n
Email<\/p>\n
OC Fire PIO<\/p>\n
Mobile Phone Number<\/p>\n
Email<\/p>\n
El Toro Water District PIO<\/p>\n
Phone Numbers<\/p>\n
Email<\/p>\n
City of Laguna Woods PIO<\/p>\n
Phone Numbers<\/p>\n
Email<\/p>\n
SCE\/SONGS Emergency Planning Manager<\/p>\n
Phone Numbers<\/p>\n
Email<\/p>\n
OCHCAPIO<\/p>\n
Phone Numbers<\/p>\n
Email<\/p>\n
Southern California Edison\/Power Outage<\/p>\n
Phone Numbers<\/p>\n
Email<\/p>\n
80
\nEmergency Operations Center Activation Guide<\/p>\n
Shelter in Place<\/p>\n
FOR IMMEDIATE RELEASE<\/p>\n
Media contact: Ellyce Rothrock, 949-268-2345, Ellyce.Rothrock@vmsinc.org<\/p>\n
CITIZENS IN Laguna Woods Village (AREA) ADVISED TO SHELTER IN PLACE UNTIL FURTHER NOTICE<\/p>\n
Laguna Woods CA – (<\/p>\n
) The Laguna Woods Village officials are (recommending\/have ordered)<\/p>\n
residents in the (<\/p>\n
) to take immediate shelter where you are until further notice.<\/p>\n
Basic shelter in place actions includes:<\/p>\n
LJ<\/p>\n
Close and lock doors and windows<\/p>\n
LJ<\/p>\n
Turn off ventilation systems<\/p>\n
LJ<\/p>\n
Bring emergency essentials such as food and water into the room with you<\/p>\n
LJ<\/p>\n
Seal rooms until shelter in place order is lifted<\/p>\n
At (time) Laguna Woods Village Security Services and\/or Orange County Sheriff have cordon off the<\/p>\n
area and directing traffic. (<\/p>\n
) Streets are now blocked and traffic is<\/p>\n
restricted in the surrounding area.<\/p>\n
A<\/p>\n
(<\/p>\n
lternate routes are I and traffic is being diverted.<\/p>\n
Please visit www, for updated information.<\/p>\n
ABOUT LAGUNA WOODS VILLAGE: Laguna Woods Village is the largest retirement community in<\/p>\n
California, featuring 12,736 homes privately owned by approximately 18,000 residents. Laguna Woods<\/p>\n
Village is a gated, age-restricted community for active seniors. Just 10 minutes from the Laguna Beach<\/p>\n
coastline, the Village is located on 3.8 square miles (2,100 acres) of rolling hillsides in south Orange<\/p>\n
County, California.<\/p>\n
Laguna Woods Village is professionally managed and staffed by Village Management Services, Inc.<\/p>\n
81
\nEmergency Operations Center Activation Guide<\/p>\n
General Evacuation<\/p>\n
FOR IMMEDIATE RELEASE<\/p>\n
Media contact: Ellyce Rothrock, 949-268-2345, Ellyce.Rothrock@vmsinc.org<\/p>\n
AUTHORITIES REQUIRE RESIDENTS TO EVACUATE<\/p>\n
Laguna Woods CA – (date) The Laguna Woods Village is alerting all residents that due to (incident)<\/p>\n
authorities are requiring everyone living within (area) (blocks\/miles) are to be evacuated. People<\/p>\n
residing in (<\/p>\n
) must leave as soon as possible due to the potential<\/p>\n
(<\/p>\n
) risk.<\/p>\n
Authorities are recommending these Residents go immediately to the home of a friend or relative<\/p>\n
outside the evacuation area or to (indicate shelter) at (address). Residents who can drive a neighbor<\/p>\n
who has no transportation are requested to do so. Those in need of transportation can call (number).<\/p>\n
Emergency personnel are on the scene and will work diligently to ensure that all residents can return<\/p>\n
to their homes quickly and safely.<\/p>\n
Further instructions can be heard on (station).<\/p>\n
(Explain incident and why being evacuated)<\/p>\n
ABOUT LAGUNA WOODS VILLAGE: Laguna Woods Village is the largest retirement community in<\/p>\n
California, featuring 12,736 homes privately owned by approximately 18,000 residents. Laguna Woods<\/p>\n
Village is a gated, age-restricted community for active seniors. Just 10 minutes from the Laguna Beach<\/p>\n
coastline, the Village is located on 3.8 square miles (2,100 acres) of rolling hillsides in south Orange<\/p>\n
County, California.<\/p>\n
Laguna Woods Village is professionally managed and staffed by Village Management Services, Inc.<\/p>\n
82
\nEmergency Operations Center Activation Guide<\/p>\n
Unidentified Spill \/ Release<\/p>\n
FOR IMMEDIATE RELEASE<\/p>\n
Media contact: Ellyce Rothrock, 949-268-2345, Ellyce.Rothrock@vmsinc.org<\/p>\n
UNIDENTIFIED SPILL\/RELEASE AT (LOCATION)<\/p>\n
Laguna Woods, CA – (date) The Laguna Woods Village is alerting all residents that an unidentified<\/p>\n
. Please avoid the<\/p>\n
substance, which may be hazardous, has been (spilled\/released) at (<\/p>\n
area, if possible, while crews are responding. The best alternate routes are (<\/p>\n
Er Gham<\/p>\n
)<\/p>\n
Those already in the area are asked to please be patient and follow directions of emergency response<\/p>\n
personnel. The substance will be evaluated by specially trained personnel, and further information will<\/p>\n
be released as soon as possible.<\/p>\n
ABOUT LAGUNA WOODS VILLAGE: Laguna Woods Village is the largest retirement community in<\/p>\n
California, featuring 12,736 homes privately owned by approximately 18,000 residents. Laguna Woods<\/p>\n
Village is a gated, age-restricted community for active seniors. Just 10 minutes from the Laguna Beach<\/p>\n
coastline, the Village is located on 3.8 square miles (2,100 acres) of rolling hillsides in south Orange<\/p>\n
County, California.<\/p>\n
Laguna Woods Village is professionally managed and staffed by Village Management Services, Inc.<\/p>\n
83
\nEmergency Operations Center Activation Guide<\/p>\n
Hazardous Substance Detected FOR<\/p>\n
IMMEDIATE RELEASE<\/p>\n
Media contact: Ellyce Rothrock, 949-268-2345, Ellyce.Rothrock@vmsinc.org<\/p>\n
HAZARDOUS SUBSTANCE DETECTED; IMMEDIATE AREA TO EVACUATE<\/p>\n
Laguna Woods, CA – (date) The Laguna Woods Village became aware at approximately (time) that a small<\/p>\n
amount of a hazardous substance has been released at (<\/p>\n
). Law and Fire personnel are responding to<\/p>\n
cordon off the area and direct traffic. (<\/p>\n
mh rs ot]<\/p>\n
) Streets are now blocked and traffic is<\/p>\n
restricted in the surrounding area.<\/p>\n
Authorities have asked residents in the immediate (location) (block\/area) to evacuate. Please avoid the area. The<\/p>\n
material is (slightly\/highly) toxic to humans and can cause the following symptoms: (<\/p>\n
)<\/p>\n
Residents who think that they may have come in contact with this material should (give health<\/p>\n
. Authorities are asking the public to avoid the area if at all possible. Alternate routes are {|<\/p>\n
Meme rove<\/p>\n
) and traffic is being diverted. Residents who are now near the release area should follow the<\/p>\n
directions of emergency response personnel.<\/p>\n
Clean-up crews are on the scene now and will work continuously until the problem is resolved.<\/p>\n
ABOUT LAGUNA WOODS VILLAGE: Laguna Woods Village is the largest retirement community in California,<\/p>\n
featuring 12,736 homes privately owned by approximately 18,000 residents. Laguna Woods Village is a gated,<\/p>\n
age-restricted community for active seniors. Just 10 minutes from the Laguna Beach coastline, the Village is<\/p>\n
located on 3.8 square miles (2,100 acres) of rolling hillsides in south Orange County, California.<\/p>\n
Laguna Woods Village is professionally managed and staffed by Village Management Services, Inc.<\/p>\n
84
\nEmergency Operations Center Activation Guide<\/p>\n
Hazardous Substance Requiring Evacuation<\/p>\n
FOR IMMEDIATE RELEASE<\/p>\n
Media contact: Ellyce Rothrock, 949-268-2345, Ellyce.Rothrock@vmsinc.org<\/p>\n
HAZARDOUS SUBSTANCE DETECTED: EVACUATION MANDATORY<\/p>\n
Laguna Woods CA – (<\/p>\n
) The Laguna Woods Village is alerting all residents that a (<\/p>\n
amount of (<\/p>\n
Sic,<\/p>\n
), a highly hazardous substance, has been released at (<\/p>\n
). Because of the<\/p>\n
potential health hazard, authorities are requiring all residents within (area) (<\/p>\n
) of the area<\/p>\n
to evacuate.<\/p>\n
People residing in (give evacuation zone boundaries) must leave as soon as possible. Authorities are<\/p>\n
recommending these residents go immediately to the home of a friend or relative outside the<\/p>\n
evacuation area or to (indicate shelter) at (address). Residents who can drive a neighbor who has no<\/p>\n
transportation are requested to do so. Those in need of transportation can call (number).<\/p>\n
The material is highly toxic to humans and can cause the following symptoms: (symptoms). If you are<\/p>\n
experiencing any of these symptoms, seek help at a hospital outside the evacuation area, or at the<\/p>\n
evacuation center at (<\/p>\n
)<\/p>\n
Further instructions can be heard on (station).<\/p>\n
If you are in the area of (area) you must leave, for your own safety. Do not use your telephone unless<\/p>\n
you need emergency assistance.<\/p>\n
Clean-up crews are on the scene now and will work continuously until the problem is resolved.<\/p>\n
ABOUT LAGUNA WOODS VILLAGE: Laguna Woods Village is the largest retirement community in<\/p>\n
California, featuring 12,736 homes privately owned by approximately 18,000 residents. Laguna Woods<\/p>\n
Village is a gated, age-restricted community for active seniors. Just 10 minutes from the Laguna Beach<\/p>\n
coastline, the Village is located on 3.8 square miles (2,100 acres) of rolling hillsides in south Orange<\/p>\n
County, California.<\/p>\n
Laguna Woods Village is professionally managed and staffed by Village Management Services, Inc.<\/p>\n
85
\nEmergency Operations Center Activation Guide<\/p>\n
Earthquake<\/p>\n
FOR IMMEDIATE RELEASE<\/p>\n
Media contact: Ellyce Rothrock, 949-268-2345, Ellyce.Rothrock@vmsinc.org<\/p>\n
(MAGNITUDE) EARTHQUAKE SHAKES LAGUNA WOODS VILLAGE<\/p>\n
Laguna Woods CA – (date) at (time) (<\/p>\n
earthquake shook Laguna<\/p>\n
Woods Village and the surrounding areas. (<\/p>\n
)<\/p>\n
Several aftershocks have been experienced since the initial quake with magnitudes ranging from (<\/p>\n
. Authorities are concerned for the safety of residents and have requested that families (<\/p>\n
Tea,<\/p>\n
evs<\/p>\n
)<\/p>\n
Southern California is known by seismologists to be an area at high risk for earthquake activity. This information<\/p>\n
enables the Laguna Woods Village to be prepared in the unfortunate event that an earthquake would occur.<\/p>\n
Laguna Woods Village is currently using all possible means to ensure that its residents are safe and out of harm\u2019s<\/p>\n
way.<\/p>\n
An emergency telephone number, (number), has been established for residents who need assistance or are in<\/p>\n
need of emergency care. In order to keep telephone lines open for emergency communication, residents are<\/p>\n
asked to refrain from using the telephone for anything other than this use. In addition, out-of-area residents<\/p>\n
are asked not to telephone into the area for purposes of keeping telephone lines open.<\/p>\n
ABOUT LAGUNA WOODS VILLAGE: Laguna Woods Village is the largest retirement community in California,<\/p>\n
featuring 12,736 homes privately owned by approximately 18,000 residents. Laguna Woods Village is a gated,<\/p>\n
age-restricted community for active seniors. Just 10 minutes from the Laguna Beach coastline, the Village is<\/p>\n
located on 3.8 square miles (2,100 acres) of rolling hillsides in south Orange County, California.<\/p>\n
Laguna Woods Village is professionally managed and staffed by Village Management Services, Inc.<\/p>\n
86
\nEmergency Operations Center Activation Guide<\/p>\n
Earthquake Requiring Evacuation<\/p>\n
FOR IMMEDIATE RELEASE<\/p>\n
Media contact: Ellyce Rothrock, 949-268-2345, Ellyce.Rothrock@vmsinc.org<\/p>\n
(MAGNITUDE) EARTHQUAKE SHAKES LAGUNA WOODS VILLAGE; EVACUATIONS CALLED<\/p>\n
Laguna Woods CA – (<\/p>\n
the area. (<\/p>\n
Since the initial earthquake, Laguna Woods Village has experienced several aftershocks ranging in<\/p>\n
magnitude from (magnitudes). Authorities are concerned for the safety of residents and have<\/p>\n
requested that residents living in (name of area) evacuate as soon as possible. (Give boundaries of local<\/p>\n
). Authorities are recommending these people go immediately to the home of a<\/p>\n
friend or relative outside the evacuation area or to (indicate shelter) at (address).<\/p>\n
People evacuating should secure their homes and bring only the following essential items: medicine,<\/p>\n
special foods, personal items, clothing, money and valuable papers. Residents are also asked to check<\/p>\n
on any neighbors who may need assistance. Those in need of transportation can call (number).<\/p>\n
Southern California is known by seismologists to be an area at high risk for earthquake activity. This<\/p>\n
information enables Laguna Woods Village to be prepared in the unfortunate event that an earthquake<\/p>\n
should occur. Laguna Woods Village is currently using all possible means to ensure that its residents<\/p>\n
are safe and out of harm\u2019s way.<\/p>\n
An emergency telephone number, (number), has been established for residents who need assistance<\/p>\n
or are in need of emergency care. In order to keep telephone lines open for emergency<\/p>\n
communication, residents are asked to refrain from using the telephone for anything other than this<\/p>\n
use. In addition, out-of-area residents are asked not to telephone into the area for purposes of keeping<\/p>\n
telephone lines open.<\/p>\n
ABOUT LAGUNA WOODS VILLAGE: Laguna Woods Village is the largest retirement community in<\/p>\n
California, featuring 12,736 homes privately owned by approximately 18,000 residents. Laguna Woods<\/p>\n
Village is a gated, age-restricted community for active seniors. Just 10 minutes from the Laguna Beach<\/p>\n
coastline, the Village is located on 3.8 square miles (2,100 acres) of rolling hillsides in south Orange<\/p>\n
County, California.<\/p>\n
Laguna Woods Village is professionally managed and staffed by Village Management Services, Inc.<\/p>\n
87
\nEmergency Operations Center Activation Guide<\/p>\n
Boil Water Notification FOR<\/p>\n
IMMEDIATE RELEASE<\/p>\n
Media contact: Ellyce Rothrock, 949-268-2345, Ellyce.Rothrock@vmsinc.org<\/p>\n
BOIL WATER ADVISORY [OR ORDER, DEPENDING ON ETWD] ISSUED FOR LAGUNA WOODS VILLAGE<\/p>\n
Laguna Wood<\/p>\n
s CA\u2014<\/p>\n
Laguna Woods Village is alerting all residents to boil water before use. Due to the<\/p>\n
recent event [<\/p>\n
weer tag, mor cage, To, swt<\/p>\n
], the California Department of Public<\/p>\n
Health in conjunction with the Orange County Health Department and El Toro Water District (ETWD) are<\/p>\n
advising residents of Laguna Woods Village to use boiled tap water or bottled water for drinking and cooking<\/p>\n
purposes as a safety precaution.<\/p>\n
Until the advisory is lifted, ETWD has the following recommendations for customers in the affected area only:<\/p>\n
Do not drink tap water without boiling it first.<\/p>\n
Bring water to a boil, let boil for one minute, and let it cool before drinking\/using.<\/p>\n
Boiled or bottled water should be used for drinking, making ice, brushing teeth and food<\/p>\n
preparation until the advisory is lifted.<\/p>\n
Unboiled tap water may be used for bathing and other nondrinking purposes.<\/p>\n
Water disinfection tablets may also be used by following the manufacturer’s instructions.<\/p>\n
[Optional] Potable water is available at the following locations (bring a clean water container; 5 gallons<\/p>\n
maximum capacity) [List locations]:<\/p>\n
We will inform you when tests show that water is safe to drink and you no longer need to boil your water. We<\/p>\n
anticipate resolving the problem within [estimated time frame].<\/p>\n
For more information, please contact the El Toro Water District at 949-837-7050 or visit etwd.com.<\/p>\n
HitH<\/p>\n
ABOUT LAGUNA WOODS VILLAGE: Laguna Woods Village is the largest retirement community in California,<\/p>\n
featuring 12,736 homes privately owned by approximately 18,000 residents. Laguna Woods Village is a gated,<\/p>\n
age-restricted community for active seniors. Just 10 minutes from the Laguna Beach coastline, the Village is<\/p>\n
located on 3.8 square miles (2,100 acres) of rolling hillsides in south Orange County, California.<\/p>\n
Laguna Woods Village is professionally managed and staffed by Village Management Services, Inc.<\/p>\n
88
\nLaguna Woods Village<\/p>\n
Emergency Operations Center<\/p>\n
Activation Guide<\/p>\n
_<\/p>\n
=<\/p>\n
\u2014<\/p>\n
d=<\/p>\n
\u2014-\u2014<\/p>\n
Care and<\/p>\n
A<\/p>\n
\u2014)<\/p>\n
oo<\/p>\n
Yom<\/p>\n
Reception<\/p>\n
SX<\/p>\n
fe = =<\/p>\n
wy<\/p>\n
REE<\/p>\n
Centers and<\/p>\n
pr<\/p>\n
Emergency<\/p>\n
Shelters<\/p>\n
\u00ab<\/p>\n
&<\/p>\n
8<\/p>\n
RS<\/p>\n
NN<\/p>\n
C\u2014-<\/p>\n
))<\/p>\n
% VA)<\/p>\n
18<\/p>\n
=a<\/p>\n
ad<\/p>\n
eats<\/p>\n
Sa.<\/p>\n
es |<\/p>\n
Cy<\/p>\n
89
\nEmergency Operations Center Activation Guide<\/p>\n
Clubhouse 1<\/p>\n
24232 Calle Aragon, Laguna Woods, CA 92637<\/p>\n
949-597-4281<\/p>\n
Clubhouse 2<\/p>\n
24112 Moulton Parkway, Laguna Woods, CA 92637<\/p>\n
949-597-4286<\/p>\n
Clubhouse 3<\/p>\n
Performing Arts Center<\/p>\n
23822 Avenida Sevilla, Laguna Woods, CA 92637<\/p>\n
949-597-4289<\/p>\n
Clubhouse 4<\/p>\n
23501 Via Mariposa, Laguna Woods, CA 92637<\/p>\n
949-597-4291<\/p>\n
Clubhouse 5<\/p>\n
24262 Punta Alta, Laguna Woods, CA 92637<\/p>\n
949-597-4381<\/p>\n
Clubhouse 6<\/p>\n
24061 Algarrobo, Laguna Woods, CA 92637<\/p>\n
949-597-4436<\/p>\n
Clubhouse 7<\/p>\n
24111 Moulton Parkway, Laguna Woods, CA 92637<\/p>\n
949-268-2417<\/p>\n
Gate 14, Building 4008, Recreation Room<\/p>\n
Par Three Golf Course, Patio<\/p>\n
24215 Paseo Del Lago West, Laguna Woods, CA 92637<\/p>\n
American Red Cross Shelter<\/p>\n
Laguna Hills High School<\/p>\n
25401 Paseo De Valencia, Laguna Hills, CA 92653<\/p>\n
949-770-5447<\/p>\n
Showers\/Toilets Refrigeration<\/p>\n
Generators<\/p>\n
Agreement Date<\/p>\n
Capacity Evac.<\/p>\n
Capacity P<\/p>\n
Accessible<\/p>\n
24<\/p>\n
6<\/p>\n
Yes<\/p>\n
11\/21\/2005<\/p>\n
280<\/p>\n
140<\/p>\n
Yes<\/p>\n
90
\nEmergency Operations Center Activation Guide<\/p>\n
In the event of a significant incident, and at the direction of the EOC, the clubhouses will serve as care<\/p>\n
and reception center sites. Residents may go to any one of the clubhouses for assistance and or<\/p>\n
information.<\/p>\n
Reception centers will be staffed by Laguna Woods Village Disaster Preparedness Task Force<\/p>\n
volunteers, who possess training and\/or expertise to fill functional positions. Staff will activate the<\/p>\n
reception centers as volunteers become available.<\/p>\n
LJ<\/p>\n
Reception center coordinator<\/p>\n
LJ<\/p>\n
Reception center clerk<\/p>\n
LJ<\/p>\n
Medical team member<\/p>\n
LJ<\/p>\n
Reception center radio operator<\/p>\n
Detailed procedures are located in the EOP.<\/p>\n
91
\nTHIS PAGE INTENTIONALLY LEFT BLANK
\nLaguna Woods Village<\/p>\n
Emergency Operations Center<\/p>\n
Activation Guide<\/p>\n
_<\/p>\n
=o<\/p>\n
=<\/p>\n
&<\/p>\n
ree<\/p>\n
Ne<\/p>\n
\u2014)<\/p>\n
Disaster<\/p>\n
oo<\/p>\n
[ro<\/p>\n
Windshield<\/p>\n
SX =<\/p>\n
fe am<\/p>\n
Pram<\/p>\n
pr<\/p>\n
Survey<\/p>\n
Procedures<\/p>\n
– N<\/p>\n
\u00ab<\/p>\n
1<\/p>\n
@<\/p>\n
$4<\/p>\n
UL<\/p>\n
oO<\/p>\n
Di<\/p>\n
RQ<\/p>\n
ERA Se h)<\/p>\n
ARR<\/p>\n
= a<\/p>\n
=a<\/p>\n
SS SS<\/p>\n
hag ey<\/p>\n
92
\nEmergency Operations Center Activation Guide<\/p>\n
Regardless of the cause, the initial response following a large-scale incident is determining the size and<\/p>\n
scope of the impact on the community. The windshield survey or initial damage assessment allows<\/p>\n
incident commanders to determine:<\/p>\n
LJ<\/p>\n
Extent of damage<\/p>\n
LJ<\/p>\n
Evaluate immediate needs to ensure the health, safety and security of the community<\/p>\n
LJ<\/p>\n
Provide a basis for near- and long-term needs such as mass-care shelters, food and<\/p>\n
infrastructure restoration.<\/p>\n
Assessment of structures in the damaged area is focused on the safety of the building, the ability of the<\/p>\n
infrastructure to support sanitation for occupants and the security of the structure from further<\/p>\n
damage. Generally speaking, structures may be impact free, were impacted or have<\/p>\n
minor\/moderate\/major damage.<\/p>\n
Impacted: Buildings that have not been damaged, but the disaster makes the ability to access or use<\/p>\n
the structure difficult or impossible. For example, a home in a flood plain that is lifted off the ground<\/p>\n
but that has water under and surrounding the building is impacted. The structural stability is<\/p>\n
unaffected but access is diminished.<\/p>\n
Minor damage: A building that has received damage to noncritical components; for example, minor<\/p>\n
drywall damage with no damage to sewer, sanitation and water systems. These buildings can be used<\/p>\n
for habitation with minor repair. For instance, a building that has received damage to windows or roof<\/p>\n
coverings with the roof deck still intact is classified as minor damage. The building is fit for human<\/p>\n
habitation and can be made secure with minor repairs, such as boarding the windows or placing a tarp<\/p>\n
over roof openings.<\/p>\n
Moderate damage: Buildings that have received damage to structurally significant members or<\/p>\n
systems but can be repaired; for example, significant damage to a non-load-bearing wall. This will<\/p>\n
require a larger level of temporary repair to make the structure secure for habitation.<\/p>\n
Major damage: Buildings in which the structural members have been significantly damaged\/destroyed,<\/p>\n
have had the sewer, sanitation or electrical systems destroyed are considered to have received major<\/p>\n
damage or are classified as destroyed since they are no longer fit for human habitation. This also<\/p>\n
includes total damage to support systems with no damage to the structure itself. For example, floods<\/p>\n
often destroy sewer and water systems below raised trailers. This makes the trailer unfit for habitation<\/p>\n
until the systems can be replaced or repaired. The structure is sound but unfit for habitation, so it is<\/p>\n
classified as either major damage or destroyed.<\/p>\n
93
\nEmergency Operations Center Activation Guide<\/p>\n
Immediately following significant natural disaster event such as an earthquake, tornado or flood, the<\/p>\n
Department of Security Services should initiate a windshield survey to determine the size and scope of<\/p>\n
the impact on Laguna Woods. The watch commander is responsible for determining the need for a<\/p>\n
windshield survey based on the size and severity of the event. Upon the watch commander<\/p>\n
determining that a windshield survey is necessary, dispatch will broadcast a message to all available<\/p>\n
security units to begin the windshield survey in their designated areas of responsibility. Dispatch will<\/p>\n
assure that units are assigned to each of the five phases of the community. Multiple units within a<\/p>\n
single area (phase) shall coordinate to avoid duplication of effort and to ensure a complete a through<\/p>\n
survey. Information shall be recorded on the windshield survey Form.<\/p>\n
The following situations should be radioed back to dispatch immediately upon identification:<\/p>\n
LJ<\/p>\n
Collapsed structures<\/p>\n
LJ<\/p>\n
Active fire<\/p>\n
LJ<\/p>\n
Major flooding<\/p>\n
LJ<\/p>\n
Trapped victims<\/p>\n
Upon completion of the survey, the windshield survey form shall be delivered to dispatch or the<\/p>\n
planning\/intelligence section of EOC if activated.<\/p>\n
ne CP 4<\/p>\n
\u2014~\u2014<\/p>\n
leak:<\/p>\n
%<\/p>\n
5<\/p>\n
1 1<\/p>\n
vi<\/p>\n
gr<\/p>\n
1 1<\/p>\n
5<\/p>\n
JiR,<\/p>\n
ia<\/p>\n
4<\/p>\n
|.<\/p>\n
i”<\/p>\n
\/<\/p>\n
52)<\/p>\n
\/\/<\/p>\n
5,<\/p>\n
LE)<\/p>\n
Hg<\/p>\n
FIN<\/p>\n
I<\/p>\n
5<\/p>\n
4<\/p>\n
fu<\/p>\n
Lit<\/p>\n
2%<\/p>\n
i<\/p>\n
ay<\/p>\n
=a<\/p>\n
we<\/p>\n
J<\/p>\n
ile<\/p>\n
0<\/p>\n
po<\/p>\n
\u2018EE<\/p>\n
Soa<\/p>\n
Xe<\/p>\n
Vo<\/p>\n
–<\/p>\n
\u201c%<\/p>\n
PN<\/p>\n
ar<\/p>\n
gas<\/p>\n
ir<\/p>\n
2<\/p>\n
0)<\/p>\n
Le<\/p>\n
3,<\/p>\n
LE<\/p>\n
Ro<\/p>\n
9,<\/p>\n
wt<\/p>\n
\u00bb<\/p>\n
o><\/p>\n
|<\/p>\n
\u2018B\u00ae<\/p>\n
[S188<\/p>\n
Seo!<\/p>\n
94
\nEmergency Operations Center Activation Guide<\/p>\n
Call Sign<\/p>\n
Survey Zone\/Phase No.<\/p>\n
Time Started<\/p>\n
Name<\/p>\n
Date<\/p>\n
Time Completed<\/p>\n
Building Damage<\/p>\n
Damage Currently<\/p>\n
Casualties<\/p>\n
Damage<\/p>\n
Occurring<\/p>\n
Estimated No. of<\/p>\n
Building No. \/<\/p>\n
Name<\/p>\n
Comments:<\/p>\n
Comments:<\/p>\n
Comments:<\/p>\n
Comments:<\/p>\n
Comments:<\/p>\n
Road Damage<\/p>\n
Street Name<\/p>\n
Closest Building No.<\/p>\n
Damage Description<\/p>\n
95
\nLaguna Woods Village<\/p>\n
Emergency Operations Center<\/p>\n
Activation Guide<\/p>\n
ms<\/p>\n
[al<\/p>\n
fm<\/p>\n
LENE)<\/p>\n
|<\/p>\n
-\u2014r ew<\/p>\n
-8<\/p>\n
Ly<\/p>\n
DS<\/p>\n
Te<\/p>\n
[\u2014<\/p>\n
ow –<\/p>\n
Village<\/p>\n
7,9<\/p>\n
fo am<\/p>\n
wg<\/p>\n
REE<\/p>\n
Evacuation<\/p>\n
pr<\/p>\n
Routes<\/p>\n
Ee<\/p>\n
Fe<\/p>\n
\u00a7 4<\/p>\n
|<\/p>\n
II”<\/p>\n
g<\/p>\n
\u201cre<\/p>\n
LAN<\/p>\n
Ss<\/p>\n
om<\/p>\n
ad<\/p>\n
as<\/p>\n
wens fy<\/p>\n
=<\/p>\n
ws<\/p>\n
Ree<\/p>\n
oo<\/p>\n
– ) lle<\/p>\n
96
\nEmergency Operations Center Activation Guide<\/p>\n
In the event that a complete or partial evacuation of residents from Laguna Woods Village becomes<\/p>\n
necessary, it will imperative that such an evacuation be conducted and directed in an organized<\/p>\n
manner that disperses vehicle traffic away from the Village, avoids conflicting traffic routes and<\/p>\n
minimizes the impact on historically congested intersections.<\/p>\n
Evacuation routes are designed for each \u201cphase\u201d of Laguna Woods Village and provide authorities and<\/p>\n
gate monitors with enough information to implement a \u201cdefault\u201d evacuation plan. The planned routes<\/p>\n
can be modified at any time to best respond to the threat or as a result of direction received from the<\/p>\n
Orange County Fire Authority or Orange County Sheriff’s Department.<\/p>\n
97
\nEmergency Operations Center Activation Guide<\/p>\n
\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014<\/p>\n
“ee,<\/p>\n
N<\/p>\n
Ld<\/p>\n
ey<\/p>\n
-=y<\/p>\n
or\u00ae<\/p>\n
#3<\/p>\n
SF 8<\/p>\n
“ea,<\/p>\n
Aa gs<\/p>\n
Hay<\/p>\n
1<\/p>\n
SE<\/p>\n
Lagun<\/p>\n
Woo<\/p>\n
\u00a3\u00a3, %<\/p>\n
22<\/p>\n
| Center<\/p>\n
wot<\/p>\n
=A<\/p>\n
Bate 2<\/p>\n
Sycamore Li<\/p>\n
0%<\/p>\n
The Regency \u00a9<\/p>\n
|<\/p>\n
=<\/p>\n
\u00a9 The Home Depot<\/p>\n
=<\/p>\n
i<\/p>\n
– o\u00a3<\/p>\n
omnt<\/p>\n
&*<\/p>\n
AR<\/p>\n
|<\/p>\n
\u2018eagul<\/p>\n
Gate 3<\/p>\n
a<\/p>\n
Sy<\/p>\n
Gate 4<\/p>\n
gy<\/p>\n
Aliso Viejo Country Club@<\/p>\n
\u201c\u201c.,<\/p>\n
ACACIA KNOLLS<\/p>\n
08 Vi,<\/p>\n
gem\u2019<\/p>\n
Hand S<\/p>\n
Skylark DF<\/p>\n
& 8<\/p>\n
<<\/p>\n
Vespucci |<\/p>\n
Blue Jay Of<\/p>\n
Northrup \u00a2<\/p>\n
Vista Bell<\/p>\n
Glenwood Dr<\/p>\n
7<\/p>\n
iy 3S<\/p>\n
Earhart Rd<\/p>\n
ur<\/p>\n
awison DF<\/p>\n
Grissom RY<\/p>\n
Po<\/p>\n
x<\/p>\n
AN<\/p>\n
a i<\/p>\n
ry<\/p>\n
inda Vis<\/p>\n
Paseo<\/p>\n
eng<\/p>\n
2p<\/p>\n
(Ta<\/p>\n
Dinosaur Park \u00a9 \u00a9 Paseo pe yar 5%<\/p>\n
bag<\/p>\n
Shorecliff<\/p>\n
=~<\/p>\n
Fog,<\/p>\n
40<\/p>\n
98
\nEmergency Operations Center Activation Guide<\/p>\n
%<\/p>\n
Bay Mist<\/p>\n
2<\/p>\n
%<\/p>\n
&<\/p>\n
2%<\/p>\n
2<\/p>\n
<* eazy Or a 2 % \u00a37 (oy \u00a5 \u00a9 8 % 2. By 8 % FN \u00a9 Seaview \u00ae oe? US Post Off KS) Rte Dr. e Dr Ridge Rte Of Gate 6 4; $$ ol %, CA {A Id @ % %, %, %%, oF Ss % The Home Depot \u00a9 > te<\/p>\n
5,<\/p>\n
3<\/p>\n
4<\/p>\n
tr,<\/p>\n
%<\/p>\n
$$<\/p>\n
E><\/p>\n
\u00b0<\/p>\n
ES<\/p>\n
\u00ae<\/p>\n
\u00ab8\u00b0<\/p>\n
<<\/p>\n
St George’s Episcop<\/p>\n
Church & Academ<\/p>\n
2<\/p>\n
i<\/p>\n
\u201cie,<\/p>\n
%<\/p>\n
2<\/p>\n
via poe<\/p>\n
\u00a9.<\/p>\n
%<\/p>\n
Ronda Granada<\/p>\n
C7<\/p>\n
ES<\/p>\n
ES<\/p>\n
Phase 2<\/p>\n
< oss D s for Less \u00a9 Laguna Hills Lodge – Hotel near… Gate 5 \u00a9 53 Chick fikA@ $9, “ap Lg Gy, oro [se] % BJ’s Restaurant & Brewhouse St Nicholas Mother’s Market o D Catholic Church &Kitchen \u00ae ><\/p>\n
<\u00b0<\/p>\n
[2<\/p>\n
Calle Aragon<\/p>\n
+<\/p>\n
%<\/p>\n
$=<\/p>\n
2<\/p>\n
Laguna Hills Mall \u00a9<\/p>\n
52)<\/p>\n
\u00ae<\/p>\n
2<\/p>\n
ARCO)<\/p>\n
San Sebastian Q<\/p>\n
_aeY<\/p>\n
99
\nEmergency Operations Center Activation Guide<\/p>\n
Teram\u00ae<\/p>\n
co<\/p>\n
Moulton Plaza [a]<\/p>\n
ve<\/p>\n
7,<\/p>\n
Ouenas<\/p>\n
we<\/p>\n
s\u00a9<\/p>\n
Nena<\/p>\n
<o\u00ae<\/p>\n
<<\/p>\n
poe<\/p>\n
Laguna<\/p>\n
Phase 3<\/p>\n
Woods<\/p>\n
al<\/p>\n
%<\/p>\n
rd<\/p>\n
RE<\/p>\n
Df<\/p>\n
The Regency @<\/p>\n
|<\/p>\n
\u00a9The Home Depot<\/p>\n
WO<\/p>\n
\u00abfF<\/p>\n
&\u00b0<\/p>\n
Ban<\/p>\n
38S<\/p>\n
i<\/p>\n
Gate 9<\/p>\n
AS<\/p>\n
FulmaT\u2122 &<\/p>\n
\u00a7<\/p>\n
\u00a33<\/p>\n
alle Cort<\/p>\n
a<\/p>\n
Aliso Viejo Country Club @<\/p>\n
rn,<\/p>\n
%<\/p>\n
we<\/p>\n
Sandpiper Ln<\/p>\n
Da Ving,<\/p>\n
%<\/p>\n
5 \u201cso Creek Rd<\/p>\n
Skylark Df<\/p>\n
#2<\/p>\n
tim tau Pir<\/p>\n
100
\nEmergency Operations Center Activation Guide<\/p>\n
\u00b0<\/p>\n
Laguna YTUuuS Dive wr<\/p>\n
~ Laguna Woods<\/p>\n
Geneva<\/p>\n
ARCO<\/p>\n
pote<\/p>\n
Ist Ya Buena Vista<\/p>\n
(+)<\/p>\n
Presbyterian Church<\/p>\n
0<\/p>\n
oel Lago W<\/p>\n
Ka<\/p>\n
Ele<\/p>\n
& Pas\u00ae<\/p>\n
ci ow<\/p>\n
\u00a3l Toro RA<\/p>\n
\u00a3 Toro Rd<\/p>\n
Ca<\/p>\n
\u00a9 Stater Bros. Markets<\/p>\n
oe<\/p>\n
ore<\/p>\n
2)<\/p>\n
00<\/p>\n
%<\/p>\n
$<\/p>\n
ue<\/p>\n
&f<\/p>\n
< > re Regency \u00a9<\/p>\n
rh<\/p>\n
Depot \u00a9<\/p>\n
&<\/p>\n
QL<\/p>\n
‘ i<\/p>\n
&\u00ae<\/p>\n
&<\/p>\n
a |<\/p>\n
Gate 14<\/p>\n
F\u00e9<\/p>\n
\u00a2<\/p>\n
&<\/p>\n
So<\/p>\n
&<\/p>\n
IS)<\/p>\n
\u00ab><\/p>\n
3&<\/p>\n
ty re<\/p>\n
gu\u2014<\/p>\n
Iglesia Park<\/p>\n
%<\/p>\n
Community Center\u2019<\/p>\n
a<\/p>\n
2<\/p>\n
[ED RRNA<\/p>\n
Hf<\/p>\n
Cag<\/p>\n
& Seagullin<\/p>\n
=<\/p>\n
y |<\/p>\n
,<\/p>\n
Fa<\/p>\n
&<\/p>\n
J<\/p>\n
+<\/p>\n
Fulmar\u00ae<\/p>\n
$F<\/p>\n
< \u00ae \u2019) Kd Calle Cort wo Gate 15 Aliso Viejo Country Club & 3) a Wedgewood at the [] Aliso Viejo Center 2 Se \u00ab\u00b0 12 \u00a3\u00a3 %, Santa Barbara Df oc @ Ys, Sandpiper Ln 2209 = 2 58 Ry 25% L Aliso Creey p Skylark Dr sg, OK rr Blue Jav Dr Casmalia Dr Fd Ss 101 Emergency Operations Center Activation Guide Fminto T><\/p>\n
%<\/p>\n
2 Ri<\/p>\n
9<\/p>\n
–<\/p>\n
caminito 3 \u00a9<\/p>\n
Rte,<\/p>\n
%,<\/p>\n
Gate 13<\/p>\n
org)<\/p>\n
San Remo Dr<\/p>\n
Pte rg,<\/p>\n
Ridge Rte p,<\/p>\n
Torino<\/p>\n
=<\/p>\n
=<\/p>\n
Mouton Plaza \u00a9<\/p>\n
Teramo a Taranto<\/p>\n
BigLots \u00a9<\/p>\n
Palermo<\/p>\n
~~<\/p>\n
santa Maria Aye 4 of America<\/p>\n
Barbera<\/p>\n
Financial Center<\/p>\n
Gravino<\/p>\n
in<\/p>\n
wn<\/p>\n
VJ<\/p>\n
peti<\/p>\n
\u00ae<\/p>\n
~~<\/p>\n
1<\/p>\n
A<\/p>\n
qo Maria AVE<\/p>\n
=<\/p>\n
ows<\/p>\n
A<\/p>\n
Via Serena<\/p>\n
fT<\/p>\n
Gate 11<\/p>\n
8\u00b0<\/p>\n
house Six@<\/p>\n
Kd<\/p>\n
102
\nTHIS PAGE INTENTIONALLY LEFT BLANK
\nLaguna Woods Village<\/p>\n
Emergency Operations Center<\/p>\n
Activation Guide<\/p>\n
_<\/p>\n
[al<\/p>\n
fm<\/p>\n
LENE)<\/p>\n
|<\/p>\n
ree<\/p>\n
Ne<\/p>\n
\u2014)<\/p>\n
oo<\/p>\n
Sem<\/p>\n
7,9<\/p>\n
wg<\/p>\n
REE<\/p>\n
Social Services<\/p>\n
fo am<\/p>\n
pr<\/p>\n
\u00a35<\/p>\n
fin<\/p>\n
A)<\/p>\n
8<\/p>\n
o 5<\/p>\n
RQ<\/p>\n
Fae h XA<\/p>\n
NN<\/p>\n
[ –<\/p>\n
om<\/p>\n
ad<\/p>\n
as<\/p>\n
cmon? \u00a2<\/p>\n
i,<\/p>\n
SL tegen<\/p>\n
103
\nEmergency Operations Center Activation Guide<\/p>\n
Laguna Woods Village Social Services<\/p>\n
949-597-4267<\/p>\n
Website: lagunawoodsvillage.com\/residents\/social-services<\/p>\n
Emergency Resources<\/p>\n
LJ<\/p>\n
American Red Cross: 714-481-5300 or redcross.org\/local\/california\/southern-california\/about-<\/p>\n
us\/locations\/orange-county.html<\/p>\n
Adult Protective Services: 800-451-5155 or ssa.ocgov.com\/abuse-reporting\/elder-disabled<\/p>\n
Crisis Assessment Team (CAT): 866-830-6011 or<\/p>\n
ochealthinfo.com\/sites\/hca\/files\/import\/data\/files\/118983.pdf<\/p>\n
Older Adult Service Behavioral Health: 714-972-3700 or ochealthinfo.com\/services-<\/p>\n
programs\/mental-health-crisis-recovery\/older-adult-60-services<\/p>\n
Call 2-1-1 for Essential Community Services or 211oc.org<\/p>\n
In-Home Needs<\/p>\n
Food Resources<\/p>\n
LJ<\/p>\n
AgeWell Senior Services Meals on Wheels: 949-380-0155, ext. 12<\/p>\n
LJ<\/p>\n
2-1-1 Immediate Need of Food Assistance<\/p>\n
Home Care Organizations<\/p>\n
LJ<\/p>\n
Department of Social Services \u2014 Orange County<\/p>\n
ccld.dss.ca.gov\/carefacilitysearch\/<\/p>\n
Search by local cities, i.e., Laguna Woods,<\/p>\n
Laguna Hills, Lake Forest, Mission Viejo, etc.<\/p>\n
American Board of Home Care \u2014 Orange<\/p>\n
County<\/p>\n
americanboardofhomecare.org\/wp-<\/p>\n
content\/uploads\/2024\/01\/ABHC Membership List OC 12 05 2024-Opti.pdf<\/p>\n
Transportation<\/p>\n
LJ<\/p>\n
Laguna Woods Village: 949-597-4659<\/p>\n
lagunawoodsvillage.com\/amenities\/transportation<\/p>\n
Falck Ambulance dispatch: 877-972-0999 or 9-1-1<\/p>\n
AgeWell Senior Services transportation: 949-855-9766<\/p>\n
OCTA Access: 714-560-5956<\/p>\n
California Yellow Cab 714-948-2040<\/p>\n
104
\nEmergency Operations Center Activation Guide<\/p>\n
If necessary to move a resident out of an unsafe manor<\/p>\n
Hotels<\/p>\n
LJ<\/p>\n
Ayres Hotel 949-588-0131 \u2014 24341 El Toro Rd, Laguna Woods 92637<\/p>\n
LJ<\/p>\n
Laguna Hills Lodge 949-830-2550 \u2014 23932 Paseo de Valencia, Laguna Hills 92653<\/p>\n
LJ<\/p>\n
The Hills Hotel 949-586-5000 \u2014 25205 La Paz Rd, Laguna Hills 92653<\/p>\n
Pet Friendly Hotels<\/p>\n
LJ<\/p>\n
Staybridge Suites 949-462-9500 \u2014 2 Orchard, Lake Forest 92630<\/p>\n
LJ<\/p>\n
Quality Inn & Suites 949-458-1900 \u2014 23702 Rockfield Blvd, Lake Forest 92630<\/p>\n
LJ<\/p>\n
Extended Stay America Hotel 949-598-1998 \u2014 20251 Lake Forest Dr, Lake Forest 92630<\/p>\n
Animal Care<\/p>\n
LJ<\/p>\n
Laguna Woods Village Cat Club 215-896-7054<\/p>\n
LJ<\/p>\n
Laguna Woods Village Dog Club 949-228-2462<\/p>\n
LJ<\/p>\n
Laguna Beach Animal Control 949-467-0701<\/p>\n
Local Assisted Living and Skilled Nursing Facilities<\/p>\n
LJ<\/p>\n
Ivy Park at Laguna Woods 949-313-8668 \u2014 24441 Calle Sonora, Laguna Woods 92637<\/p>\n
LJ<\/p>\n
The Ivy at Wellington 949-408-0032 \u2014 24903 Moulton Pkwy, Laguna Hills 92653<\/p>\n
LJ<\/p>\n
The Meridian at Laguna Hills 949-273-4308 \u2014 24552 Paseo de Valencia, Laguna Hills 92653<\/p>\n
LJ<\/p>\n
Freedom Village 949-472-4733 \u2014 23442 El Toro Rd, Lake Forest 92630<\/p>\n
Placement Specialists \u2014 will assist in locating a facility (no charge for their services).<\/p>\n
LJ<\/p>\n
A Caring Heart \u2014 Donlyn Young, MA, 949-354-3380<\/p>\n
LJ<\/p>\n
Home Care Placement \u2014 Blake Naudin, 949-230-8255<\/p>\n
LJ<\/p>\n
Pathfinders \u2014 John Menzies-Clark 800-640-5626<\/p>\n
LJ<\/p>\n
Alliance Eldercare \u2014 Derek Mannion 866-936-4241<\/p>\n
105
\nTHIS PAGE INTENTIONALLY LEFT BLANK
\nLaguna Woods Village<\/p>\n
Emergency Operations Center<\/p>\n
Activation Guide<\/p>\n
=r.<\/p>\n
–<\/p>\n
Zab) ENE<\/p>\n
BE<\/p>\n
~ EXE)<\/p>\n
B=<\/p>\n
rw<\/p>\n
A<\/p>\n
oe \u2014\u2014<\/p>\n
~~<\/p>\n
Ld<\/p>\n
[as aay |<\/p>\n
-ra<\/p>\n
op<\/p>\n
) Jot<\/p>\n
<< 3<\/p>\n
\u2014v\u2014<\/p>\n
n<\/p>\n
pT 4<\/p>\n
a<\/p>\n
al |<\/p>\n
TE<\/p>\n
=<\/p>\n
Fo)<\/p>\n
$3<\/p>\n
1<\/p>\n
KY<\/p>\n
hy<\/p>\n
=<\/p>\n
aa<\/p>\n
SL<\/p>\n
? o, CREA<\/p>\n
a8<\/p>\n
sens \u201dR<\/p>\n
mili |<\/p>\n
106
\nEmergency Operations Center Activation Guide<\/p>\n
EOC ACTIVITY LOG<\/p>\n
of<\/p>\n
Page<\/p>\n
Name<\/p>\n
EOC Position<\/p>\n
Operational Period<\/p>\n
Start Time<\/p>\n
End Time<\/p>\n
Disaster Name<\/p>\n
Date<\/p>\n
Disaster Number<\/p>\n
Supervisor<\/p>\n
Staff<\/p>\n
Y N<\/p>\n
AM \/ PM<\/p>\n
Decisions, action taken\/justification, resource requests, messages, numbers, notes<\/p>\n
107
\nEmergency Operations Center Activation Guide<\/p>\n
Call Sign:<\/p>\n
Survey Zone\/Phase No.<\/p>\n
Time Started:<\/p>\n
Name:<\/p>\n
Date:<\/p>\n
Time Completed:<\/p>\n
Building Damage<\/p>\n
Damage<\/p>\n
Damage Currently<\/p>\n
Casualties<\/p>\n
Occurring<\/p>\n
Estimated No. of<\/p>\n
Building No. \/<\/p>\n
Name<\/p>\n
Comments<\/p>\n
Comments<\/p>\n
Comments<\/p>\n
Comments<\/p>\n
Comments:<\/p>\n
Road Damage<\/p>\n
Street Name<\/p>\n
Closest Building No.<\/p>\n
Damage Description<\/p>\n
108
\nEmergency Operations Center Activation Guide<\/p>\n
EOC SECURITY \u2014 EOC CHECK-IN\/CHECK-OUT FORM<\/p>\n
NAME<\/p>\n
POSITION, ORGANIZATION AND ADDRESS<\/p>\n
PHONE<\/p>\n
TIME IN<\/p>\n
TIME OUT<\/p>\n
109
\nLaguna Woods Village<\/p>\n
Emergency Operations Center<\/p>\n
Activation Guide<\/p>\n
EE<\/p>\n
=<\/p>\n
i<\/p>\n
padl=<\/p>\n
-\u2014r aw<\/p>\n
=)<\/p>\n
1<\/p>\n
0)<\/p>\n
La<\/p>\n
bom<\/p>\n
Critical Phone<\/p>\n
7,9<\/p>\n
PH ect ee<\/p>\n
jrm\u2014<\/p>\n
a<\/p>\n
Numbers<\/p>\n
Fe<\/p>\n
Li<\/p>\n
&<\/p>\n
8<\/p>\n
\u00a7 =<\/p>\n
N of<\/p>\n
NJ<\/p>\n
R<\/p>\n
Fa<\/p>\n
RV)<\/p>\n
em \u2014<\/p>\n
aad<\/p>\n
ay,<\/p>\n
nA<\/p>\n
== =<\/p>\n
or<\/p>\n
110
\nEmergency Operations Center Activation Guide<\/p>\n
Service Desk Hotline 949-597-4668 Emergency Communication Only<\/p>\n
Watch Commander<\/p>\n
949-597-4257<\/p>\n
Security Dispatch<\/p>\n
949-580-1400<\/p>\n
OC Sheriff Department<\/p>\n
949-425-1800<\/p>\n
OA Control One<\/p>\n
714-628-7008<\/p>\n
OC Fire Authority<\/p>\n
714-573-6000<\/p>\n
City of Laguna Woods<\/p>\n
949-639-0525<\/p>\n
Orange County Operational Area EOC Liaison<\/p>\n
714-628-7060<\/p>\n
Saddleback Memorial Medical Center<\/p>\n
949-837-4500<\/p>\n
949-364-1400<\/p>\n
Mission Hospital<\/p>\n
Care Ambulance<\/p>\n
714-288-3888<\/p>\n
El Toro Water District<\/p>\n
949-837-0660<\/p>\n
Gas Co.<\/p>\n
800-427-2200<\/p>\n
SCE Emergency Power Outage<\/p>\n
800-611-1911<\/p>\n
California Generator Corp. (generator service calls)<\/p>\n
909-543-2570<\/p>\n
Animal Control<\/p>\n
949-497-3552<\/p>\n
American Red Cross<\/p>\n
714-481-5338<\/p>\n
RACES<\/p>\n
714-704-8080<\/p>\n
111<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","document_category":[1092],"document_type":[53],"class_list":["post-48721","document","type-document","status-publish","hentry","document_category-security","document_type-other"],"acf":{"document":80159,"resolutions":null,"legacy_id":"2027","pdf_extracted_text":""},"yoast_head":"\n