{"id":45873,"date":"2024-01-19T18:05:00","date_gmt":"2024-01-20T02:05:00","guid":{"rendered":"https:\/\/dev-laguna-woods.pantheonsite.io\/news\/2024\/01\/19\/don-t-hold-on\/"},"modified":"2024-01-19T18:05:00","modified_gmt":"2024-01-20T02:05:00","slug":"don-t-hold-on","status":"publish","type":"post","link":"https:\/\/lagunawoodsvillage.com\/ja\/news\/2024\/01\/19\/don-t-hold-on\/","title":{"rendered":"\u3057\u304c\u307f\u3064\u304f\u306a"},"content":{"rendered":"

Resident Services staff, who continually seek ways to provide the best resident customer service possible to the community, are pleased to officially announce a new callback feature to help reduce hold times. Simply, residents who call during peak times may leave a callback telephone number as an alternative to waiting on hold and receive a return call according to their order in the telephone queue.<\/p>\n

Launched in November, the feature not only enhances customer service but also reduces the number of callers on hold and customer frustration, and more effectively manages call traffic.\n <\/p>\n

Best Times to Call\/Visit Resident Services
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If you can, please consider calling during off-peak hours, which are from 1 to 4 p.m., and during mid-week versus Monday morning, when call volume is the highest.\n <\/p>\n

\u3055\u3089\u306b\u3001\u3044\u3064\u3067\u3082\u4f4f\u6c11\u30b5\u30fc\u30d3\u30b9\u3068\u306e\u9762\u8ac7\u3092\u4e88\u7d04\u3057\u305f\u308a\u3001\u8cea\u554f\u3092\u30e1\u30fc\u30eb\u3067\u9001\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002 residentservices@vmsinc.org<\/a>. \n <\/p>\n

Use the Resident Portal 
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Many services offered by Resident Services can be done from the convenience of your own home. Avoid lines, save gas and time, and go online for the following:\n <\/p>\n