{"id":15119,"date":"2022-05-13T20:05:00","date_gmt":"2022-05-13T20:05:00","guid":{"rendered":"https:\/\/dev-laguna-woods.pantheonsite.io\/news\/2022\/05\/13\/impressive-resident-services-stats\/"},"modified":"2022-05-13T20:05:00","modified_gmt":"2022-05-13T20:05:00","slug":"impressive-resident-services-stats","status":"publish","type":"post","link":"https:\/\/lagunawoodsvillage.com\/hi\/news\/2022\/05\/13\/impressive-resident-services-stats\/","title":{"rendered":"\u092a\u094d\u0930\u092d\u093e\u0935\u0936\u093e\u0932\u0940 \u0928\u093f\u0935\u093e\u0938\u0940 \u0938\u0947\u0935\u093e \u0906\u0901\u0915\u0921\u093c\u0947"},"content":{"rendered":"<p>Resident Services strives to achieve specific, quantifiable service goals when residents enter the department\u2019s double doors for assistance. In April, Resident Services delivered the highest walk-in and telephone service results in many years.\n  <\/p>\n<p>The goal of a Resident Services representative is to assist visitors within a 10-minute or less wait time; the goal for time taken to properly assist a resident is 8 minutes or less.<\/p>\n<p>Below are the walk-in and telephone statistics for the month of April.<\/p>\n<h3>Walk-In Statistics<\/h3>\n<ul>\n<li>Customers assisted: 3,929\n  <\/li>\n<li>Average wait time: 6:20 minutes\n  <\/li>\n<li>Average time spent with a resident: 6:15 minutes\n  <\/li>\n<\/ul>\n<h3>Telephone Statistics<\/h3>\n<ul>\n<li>Resident Services: 7,595 calls from residents who experienced an average wait of 1:29 minutes\n  <\/li>\n<li>Broadband: 1,760 calls from residents who experienced an average wait of 1:40 minutes<\/li>\n<\/ul>\n<p><strong>\u0917\u093e\u0902\u0935 \u0915\u0940 \u0905\u0927\u093f\u0915 \u0916\u092c\u0930\u094b\u0902 \u0915\u0947 \u0932\u093f\u090f \u0928\u0940\u091a\u0947 \u0926\u093f\u090f \u0917\u090f \u091f\u0948\u0917 &quot;\u0917\u093e\u0902\u0935 \u092e\u0947\u0902 \u0915\u094d\u092f\u093e \u091a\u0932 \u0930\u0939\u093e \u0939\u0948&quot; \u092a\u0930 \u0915\u094d\u0932\u093f\u0915 \u0915\u0930\u0947\u0902\u0964<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>\u0905\u092a\u094d\u0930\u0948\u0932 \u092e\u093e\u0939 \u092e\u0947\u0902 \u0915\u0908 \u0935\u0930\u094d\u0937\u094b\u0902 \u092e\u0947\u0902 \u0938\u092c\u0938\u0947 \u0905\u0927\u093f\u0915 \u0938\u0947\u0935\u093e \u0938\u0902\u0916\u094d\u092f\u093e \u0926\u0947\u0916\u0940 \u0917\u0908\u0964<\/p>","protected":false},"author":2,"featured_media":12299,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"footnotes":""},"categories":[5],"tags":[],"ppma_author":[38],"class_list":["post-15119","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-whats-up-in-the-village"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Impressive Resident Services Stats | What&#039;s Up in the Village | Laguna Woods Village<\/title>\n<meta name=\"description\" content=\"The month of April saw the greatest service numbers in years.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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