{"id":15348,"date":"2023-04-14T16:25:00","date_gmt":"2023-04-14T16:25:00","guid":{"rendered":"https:\/\/dev-laguna-woods.pantheonsite.io\/news\/2023\/04\/14\/in-house-training-for-resident-services\/"},"modified":"2023-04-14T16:25:00","modified_gmt":"2023-04-14T16:25:00","slug":"in-house-training-for-resident-services","status":"publish","type":"post","link":"https:\/\/lagunawoodsvillage.com\/fr\/news\/2023\/04\/14\/in-house-training-for-resident-services\/","title":{"rendered":"Formation interne pour les services aux r\u00e9sidents"},"content":{"rendered":"<p>Les services aux r\u00e9sidents seront ferm\u00e9s une heure le troisi\u00e8me mercredi de chaque mois pour formation. La premi\u00e8re session de formation est pr\u00e9vue le mercredi 19 avril, de 8 h \u00e0 9 h.<\/p>\n<p>Certaines des initiatives de formation que le d\u00e9partement entreprendra comprennent l\u2019\u00e9tiquette t\u00e9l\u00e9phonique, les comp\u00e9tences techniques, l\u2019observation, l\u2019\u00e9tablissement d\u2019objectifs et la gestion des escalades.\n<\/p>\n<p>Les activit\u00e9s normales reprendront imm\u00e9diatement apr\u00e8s la formation. L&#039;\u00e9quipe des services aux r\u00e9sidents remercie les r\u00e9sidents pour leur patience et leur compr\u00e9hension tandis que le service s&#039;efforce d&#039;am\u00e9liorer tous les aspects de l&#039;exp\u00e9rience client.\n<\/p>\n<p><strong>Pour plus de nouvelles du village, cliquez sur le tag \u00ab Quoi de neuf dans le village \u00bb ci-dessous.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Des s\u00e9ances mensuelles d\u2019une heure aborderont des sujets importants li\u00e9s au service client.<\/p>","protected":false},"author":2,"featured_media":11971,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"footnotes":""},"categories":[5],"tags":[],"ppma_author":[38],"class_list":["post-15348","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-whats-up-in-the-village"],"acf":[],"yoast_head":"<!-- This site is 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