{"id":15264,"date":"2022-12-02T22:22:00","date_gmt":"2022-12-02T22:22:00","guid":{"rendered":"https:\/\/dev-laguna-woods.pantheonsite.io\/news\/2022\/12\/02\/best-times-to-call-or-visit-resident-services\/"},"modified":"2022-12-02T22:22:00","modified_gmt":"2022-12-02T22:22:00","slug":"best-times-to-call-or-visit-resident-services","status":"publish","type":"post","link":"https:\/\/lagunawoodsvillage.com\/fr\/news\/2022\/12\/02\/best-times-to-call-or-visit-resident-services\/","title":{"rendered":"Meilleurs moments pour appeler ou visiter les services aux r\u00e9sidents"},"content":{"rendered":"<p>Le service aux r\u00e9sidents est toujours disponible pour vous aider, mais le personnel re\u00e7oit le plus d&#039;appels entre 9 h et 13 h, et surtout le lundi. Si possible, privil\u00e9giez les heures creuses, de 13 h \u00e0 16 h, et en milieu de semaine plut\u00f4t que le lundi matin, o\u00f9 le volume d&#039;appels est le plus \u00e9lev\u00e9.\n<\/p>\n<p>De plus, vous pouvez toujours prendre rendez-vous avec les services aux r\u00e9sidents ou envoyer vos questions par courrier \u00e9lectronique \u00e0&nbsp;<a href=\"mailto:residentservices@vmsinc.org\">residentservices@vmsinc.org<\/a>.&nbsp;\n<\/p>\n<h3>Comment le portail r\u00e9sident aide&nbsp;<br \/>\n<\/h3>\n<p>Saviez-vous que de nombreuses prestations propos\u00e9es par les Services aux r\u00e9sidents peuvent \u00eatre effectu\u00e9es depuis chez vous\u00a0? \u00c9vitez les files d&#039;attente, \u00e9conomisez du carburant et du temps, et consultez les services suivants en ligne\u00a0:\n<\/p>\n<ul>\n<li>Enregistrez vos invit\u00e9s pour les laissez-passer journaliers et les permis de stationnement de nuit 24h\/24 et 7j\/7 avec DwellingLive \u00e0&nbsp;<a href=\"https:\/\/community.dwellinglive.com\/\">lagunawoodsvillage.com\/passes<\/a>&nbsp;ou t\u00e9l\u00e9chargez l&#039;application sur Google Play ou l&#039;App Store.&nbsp;\n<\/li>\n<li>Traitez les paiements par carte de cr\u00e9dit, soumettez des demandes de service, v\u00e9rifiez les soldes des comptes, imprimez les relev\u00e9s de compte, mettez \u00e0 jour les contacts d&#039;urgence et examinez les informations sur les r\u00e9sidents et les v\u00e9hicules \u00e0&nbsp;<a href=\"https:\/\/portal.lagunawoodsvillage.com\/login.php\">portail.lagunawoodsvillage.com<\/a>.&nbsp;<a href=\"https:\/\/lagunawoodsvillage.com\/fr\/documents\/view\/3090\/Accessing%20the%20Resident%20Portal_ER_Landscape.pdf\/?v=1554423749\">Cliquez ici<\/a>&nbsp;pour voir un didacticiel \u00e9tape par \u00e9tape sur l&#039;utilisation du portail r\u00e9sident.&nbsp;\n<\/li>\n<\/ul>\n<h3>Qui appeler en dehors des heures de bureau<br \/>\n<\/h3>\n<p>Si vous rencontrez un probl\u00e8me dans votre r\u00e9sidence (fuite, refoulement, etc.) pendant les heures d&#039;ouverture habituelles, du lundi au vendredi, de 8 h \u00e0 17 h, veuillez appeler le service des r\u00e9sidents au 949-597-4600. En revanche, si vous rencontrez un probl\u00e8me en dehors des heures d&#039;ouverture, un week-end ou un jour f\u00e9ri\u00e9, veuillez appeler le D\u00e9partement des services de s\u00e9curit\u00e9 au 949-580-1400\u00a0; le personnel affectera les ressources n\u00e9cessaires \u00e0 votre probl\u00e8me.&nbsp;\n<\/p>\n<p>Trouvez les num\u00e9ros de t\u00e9l\u00e9phone fr\u00e9quemment appel\u00e9s de Laguna Woods Village sur&nbsp;<a href=\"https:\/\/lagunawoodsvillage.com\/fr\/contact\/\">lagunawoodsvillage.com\/contact<\/a>.<\/p>\n<p>  <strong>Pour plus de nouvelles du village, cliquez sur le tag \u00ab Quoi de neuf dans le village \u00bb ci-dessous.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>\u00c9vitez les heures de pointe ou trouvez des r\u00e9ponses en utilisant le portail r\u00e9sident.<\/p>","protected":false},"author":2,"featured_media":12105,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"footnotes":""},"categories":[5],"tags":[],"ppma_author":[38],"class_list":["post-15264","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-whats-up-in-the-village"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Best Times to Call or Visit Resident Services | What&#039;s Up in the Village | Laguna Woods Village<\/title>\n<meta name=\"description\" content=\"Avoid peak hours or find answers using the resident portal.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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