{"id":15119,"date":"2022-05-13T20:05:00","date_gmt":"2022-05-13T20:05:00","guid":{"rendered":"https:\/\/dev-laguna-woods.pantheonsite.io\/news\/2022\/05\/13\/impressive-resident-services-stats\/"},"modified":"2022-05-13T20:05:00","modified_gmt":"2022-05-13T20:05:00","slug":"impressive-resident-services-stats","status":"publish","type":"post","link":"https:\/\/lagunawoodsvillage.com\/fr\/news\/2022\/05\/13\/impressive-resident-services-stats\/","title":{"rendered":"Statistiques impressionnantes sur les services aux r\u00e9sidents"},"content":{"rendered":"<p>Les Services aux r\u00e9sidents s&#039;efforcent d&#039;atteindre des objectifs de service pr\u00e9cis et quantifiables lorsque les r\u00e9sidents franchissent les portes du service pour obtenir de l&#039;aide. En avril, les Services aux r\u00e9sidents ont enregistr\u00e9 les meilleurs r\u00e9sultats en mati\u00e8re de service sans rendez-vous et de service t\u00e9l\u00e9phonique depuis de nombreuses ann\u00e9es.\n  <\/p>\n<p>L&#039;objectif d&#039;un repr\u00e9sentant des services aux r\u00e9sidents est d&#039;aider les visiteurs dans un d\u00e9lai d&#039;attente de 10 minutes ou moins ; l&#039;objectif du temps n\u00e9cessaire pour aider correctement un r\u00e9sident est de 8 minutes ou moins.<\/p>\n<p>Vous trouverez ci-dessous les statistiques de visites sans rendez-vous et par t\u00e9l\u00e9phone pour le mois d&#039;avril.<\/p>\n<h3>Statistiques sur les visites sans rendez-vous<\/h3>\n<ul>\n<li>Clients assist\u00e9s : 3 929\n  <\/li>\n<li>Temps d&#039;attente moyen : 6:20 minutes\n  <\/li>\n<li>Temps moyen pass\u00e9 avec un r\u00e9sident : 6 minutes 15\n  <\/li>\n<\/ul>\n<h3>Statistiques t\u00e9l\u00e9phoniques<\/h3>\n<ul>\n<li>Services aux r\u00e9sidents : 7\u00a0595 appels de r\u00e9sidents qui ont attendu en moyenne 1 minute et 29 secondes\n  <\/li>\n<li>Haut d\u00e9bit : 1 760 appels de r\u00e9sidents qui ont connu une attente moyenne de 1 minute 40 secondes<\/li>\n<\/ul>\n<p><strong>Pour plus de nouvelles du village, cliquez sur le tag \u00ab Quoi de neuf dans le village \u00bb ci-dessous.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Le mois d\u2019avril a enregistr\u00e9 le plus grand nombre de services depuis des ann\u00e9es.<\/p>","protected":false},"author":2,"featured_media":12299,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"footnotes":""},"categories":[5],"tags":[],"ppma_author":[38],"class_list":["post-15119","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-whats-up-in-the-village"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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