{"id":17764,"date":"2017-08-09T16:27:15","date_gmt":"2017-08-09T16:27:15","guid":{"rendered":"https:\/\/dev-laguna-woods.pantheonsite.io\/news\/document\/troubleshooting-tips\/"},"modified":"2024-11-04T16:25:00","modified_gmt":"2024-11-05T00:25:00","slug":"troubleshooting-tips","status":"publish","type":"document","link":"https:\/\/lagunawoodsvillage.com\/fr\/document\/troubleshooting-tips\/","title":{"rendered":"Conseils de d\u00e9pannage"},"content":{"rendered":"<p>vilaze MEDIA<\/p>\n<p>.<\/p>\n<p>.<\/p>\n<p>LJ<\/p>\n<p>CABLE<\/p>\n<p>STUDIO<\/p>\n<p>MEDIA<\/p>\n<p>INTERNET<\/p>\n<p>IS AN APPOINTMENT NECESSARY TO RECEIVE BASIC CABLE CHANNELS?<\/p>\n<p>No. Most manors in Laguna Woods Village are basic cable ready. As long as you have a working cable outlet, you<\/p>\n<p>can connect your coaxial cable directly to any digital TV, run a channel scan and receive more than 100 channels<\/p>\n<p>included in your HOA dues. No activation or cable box is required.<\/p>\n<p>Visit Cable TV | Laguna Woods Village (lagunawoodsvillage.com\/amenities\/media-services\/cable#channel-<\/p>\n<p>guides) to view all of the available channels and Broadband Services offers.<\/p>\n<p>REMOTE CONTROL TROUBLESHOOTING<\/p>\n<p>A common sign that remote control batteries need to be changed is when the remote control has trouble<\/p>\n<p>switching to three-digit channels. Here&#8217;s what you can do:<\/p>\n<p>Remplacez les piles en vous assurant qu\u2019elles sont correctement install\u00e9es.<\/p>\n<p>Make sure your television or set top box is turned on.<\/p>\n<p>Changez de cha\u00eene en appuyant sur les boutons de votre t\u00e9l\u00e9viseur.<\/p>\n<p>Retirez les objets (par exemple, les meubles, les livres, les plantes, etc.) autour de votre t\u00e9l\u00e9viseur ou de votre d\u00e9codeur.<\/p>\n<p>Positionnez votre r\u00e9cepteur \u00e0 un angle diff\u00e9rent pour l\u2019aider \u00e0 d\u00e9tecter votre t\u00e9l\u00e9commande.<\/p>\n<p>Make sure you&#8217;re using the remote designated for the correct television if you have more than one.<\/p>\n<p>Reboot your television or set top box by unplugging it and plugging it back in (allow at least 60 seconds<\/p>\n<p>before plugging it back in).<\/p>\n<p>Still having issues? Broadband Services will replace your remote if it\u2019s not working properly. Bring your old<\/p>\n<p>remote to the Laguna Woods Community Center at 24351 El Toro Road for a replacement.<\/p>\n<p>PICTURE TROUBLESHOOTING<\/p>\n<p>If you&#8217;re experiencing poor image quality or have no picture while using Broadband Services, follow the steps<\/p>\n<p>below:<\/p>\n<p>\u00b0<\/p>\n<p>Confirm your television or set-top box have power and are turned on.<\/p>\n<p>\u00b0<\/p>\n<p>Verify that the television is on the correct input (Video 1, HDMI, etc.) by pressing Input, Source or<\/p>\n<p>TV\/Video on your remote control.<\/p>\n<p>If you think your television is turning off on its own, check the television\u2019s power settings. This feature<\/p>\n<p>automatically powers off your receiver after four hours of idle time.<\/p>\n<p>V\u00e9rifiez les connexions pour d\u00e9tecter les c\u00e2bles ou les raccords desserr\u00e9s ou endommag\u00e9s.<\/p>\n<p>D\u00e9branchez et rebranchez vos c\u00e2bles HDMI ou composants.<\/p>\n<p>Appuyez sur le bouton haut\/bas de la cha\u00eene pour d\u00e9terminer si le probl\u00e8me est sp\u00e9cifique \u00e0 la cha\u00eene.<\/p>\n<p>Try to reboot your television or set-top box by unplugging the power cord and waiting at least 60<\/p>\n<p>seconds before plugging it back in.<\/p>\n<p>Confirm there are no outages in your area by calling Broadband Services Support at 949-837-2670.<br \/>\nHOW TO RETURN BROADBAND SERVICES EQUIPMENT<\/p>\n<p>All equipment issued by Broadband Services remains the property of the Golden Rain Foundation of Laguna<\/p>\n<p>Woods. If you&#8217;re moving out of the community or planning on downgrading services, visit us at the Laguna<\/p>\n<p>Woods Community Center at 24351 El Toro Road to return your equipment, or call Broadband Services at 949-<\/p>\n<p>837-2670 and one of our technicians will pick up your equipment.<\/p>\n<p>You are responsible for returning set-top boxes, DTAs and any auxiliary equipment provided by Broadband<\/p>\n<p>Services. If you fail to return all rented or leased equipment to Broadband Services after you cancel or<\/p>\n<p>downgrade services, an unreturned equipment fee may be charged to your account. This fee will be included in<\/p>\n<p>your total account balance.<\/p>\n<p>THE CLOCK IS NOT DISPLAYING ON MY SET-TOP BOX<\/p>\n<p>\u00b0<\/p>\n<p>Si vous avez une t\u00e9l\u00e9commande Polaris argent\u00e9e, sur le c\u00f4t\u00e9 gauche sous le bouton TV, appuyez deux fois sur le bouton MENU.<\/p>\n<p>\u00b0<\/p>\n<p>Listing by time should be highlighted. Using the down arrow on the remote, go down through the menu<\/p>\n<p>to the second page until you see SETUP. Press OK.<\/p>\n<p>On the right side, second entry down, you will see an option for cable box setup. Press OK once it is<\/p>\n<p>highlighted.<\/p>\n<p>The first option will be Front LED display: current channel. Press the right arrow on the remote, and it<\/p>\n<p>will change to the current time.<\/p>\n<p>Appuyez sur Quitter.<\/p>\n<p>CALM ACT (LOUD COMMERCIALS)<\/p>\n<p>While watching television, you may notice an increase in volume between programs and commercial<\/p>\n<p>advertisements. At times, commercials or advertisements inserted into standard programming spots may<\/p>\n<p>feature a volume level greater than that of the programming. Now, thanks to the Commercial Advertisement<\/p>\n<p>Loudness Mitigation (CALM) Act, the Federal Communications Commission (FCC) rules require commercials to<\/p>\n<p>have the same average volume as the programs they accompany.<\/p>\n<p>WHAT IS BROADBAND SERVICES DOING ABOUT LOUD COMMERCIALS?<\/p>\n<p>While we can\u2019t alter the volume of national commercials or cable network advertisements, we proactively<\/p>\n<p>monitor the programmers and take steps to ensure CALM act requirements are met. If you experience loud<\/p>\n<p>commercials on a regular basis, call 949-268-2041 to make a report. Note the commercials and the channel on<\/p>\n<p>which they appeared.<\/p>\n<p>WHAT CAN YOU DO TO ALLEVIATE LOUD COMMERCIALS?<\/p>\n<p>Many new HDTVs can eliminate volume variances between programs and commercials through the television&#8217;s<\/p>\n<p>audio settings. Some home theater systems also offer audio control options to help control volume differences.<\/p>\n<p>Refer to your TV and audio equipment manuals to learn how to update the audio settings.<\/p>\n<p>HOW DO I SIGN UP FOR HIGH-SPEED INTERNET SERVICE?<\/p>\n<p>West Coast Internet fournit des services Internet haut d\u00e9bit \u00e0 la communaut\u00e9 de Laguna Woods Village. Visitez<\/p>\n<p>Internet | Laguna Woods Village (lagunawoodsvillage.com\/amenities\/media-services\/internet) to learn more<\/p>\n<p>\u00b0<\/p>\n<p>Pour un nouveau service, appelez le 949-487-3302<\/p>\n<p>\u00b0<\/p>\n<p>Pour le service de facturation, appelez le 949-487-3303<\/p>\n<p>\u00b0<\/p>\n<p>Pour le support technique, appelez le 949-487-3307<\/p>\n<p>BROADBAND SERVICES IS HERE FOR YOU!<\/p>\n<p>Call Broadband Services at 949-837-2670 for all of your broadband needs or stop by the Laguna Woods<\/p>\n<p>Community Center at 24351 El Toro Road, and one of our representatives will be happy to assist you.<\/p>","protected":false},"author":2,"featured_media":0,"template":"","document_category":[1096],"document_type":[53],"class_list":["post-17764","document","type-document","status-publish","hentry","document_category-user-guides","document_type-other"],"acf":{"document":5530,"resolutions":null,"legacy_id":"","pdf_extracted_text":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting Tips | Laguna Woods Village<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting Tips | Laguna Woods Village\" \/>\n<meta property=\"og:description\" content=\"vilaze MEDIA . . 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