Pueblo de Laguna Woods<\/p>\n
FREQUENTLY ASKED QUESTIONS<\/p>\n
TRANSPORTATION PROGRAM<\/p>\n
How do | get on a Fixed Route bus?<\/p>\n
3<\/p>\n
Main hub is Clubhouse 1<\/p>\n
3<\/p>\n
Scan your Village ID when you board the bus<\/p>\n
3<\/p>\n
Be on the designated route street in your neighborhood with your ID in hand and wave to driver when you<\/p>\n
see the bus approaching.<\/p>\n
Village drivers will stop to pick up in safe and clear location.<\/p>\n
How do | request a \u201crequest stop\u201d on the Fixed Route System?<\/p>\n
3<\/p>\n
For neighborhood routes, call Transportation if you need the bus to pick you up (available only if you reside<\/p>\n
in a cul-de-sac that is a designated a request-only stop).<\/p>\n
3<\/p>\n
For commercial routes, advise driver of your request when boarding the bus. If you need a return pickup,<\/p>\n
either let know driver or call transportation to place your request.<\/p>\n
How does the \u201coverflow\u201d bus work?<\/p>\n
3<\/p>\n
Overflow is used on an as-needed basis for onboard residents on last commercial route run of the day.<\/p>\n
3<\/p>\n
Residents should use the residential bus at 4:30 p.m. to ride home unless they have prior arrangements to<\/p>\n
go home after 5 p.m.<\/p>\n
How do | get qualified to participate in the JOURNEY program?<\/p>\n
3<\/p>\n
Call Transportation to request a JOURNEY application.<\/p>\n
3<\/p>\n
Transportation staff will collect your information and place you on the earliest available monthly<\/p>\n
assessment.<\/p>\n
Transportation staff will call to advise applicant of the day and time of the assessment appointment one<\/p>\n
week prior.<\/p>\n
A bus will pick up residents and return them home when the assessment is complete.<\/p>\n
An approval letter will be mailed with rules and procedures to schedule rides on Journey after been<\/p>\n
approved.<\/p>\n
Will my OC Access card qualify me for the JOURNEY program?<\/p>\n
3<\/p>\n
Yes. Residents with OC Access will have to email or mail a copy of their card to Transportation for our<\/p>\n
records.<\/p>\n
3<\/p>\n
Approved residents will receive a letter with rules and procedures for JOURNEY services.<\/p>\n
What is the access code for the BOOST program?<\/p>\n
3<\/p>\n
Enter LWVBOOST under promo code in the application settings feature.<\/p>\n
Can | use BOOST if | don\u2019t have a smartphone?<\/p>\n
3<\/p>\n
Yes! Call Transportation to schedule BOOST trips.<\/p>\n
What do | do if my BOOST driver does not show up?<\/p>\n
3<\/p>\n
Call Transportation for assistance.<\/p>\n
3<\/p>\n
Be specific when scheduling trips for BOOST of your location.<\/p>","protected":false},"author":2,"featured_media":0,"template":"","document_category":[1059],"document_type":[53],"class_list":["post-17089","document","type-document","status-publish","hentry","document_category-transportation","document_type-other"],"acf":{"document":692,"resolutions":null,"legacy_id":"","pdf_extracted_text":""},"yoast_head":"\n